Stephen S. Wilson is seeking a computer operator or analyst position where he can utilize his skills and contribute to operational success. He has extensive experience in data center operations, help desk support, and computer systems maintenance. His technical skills include various operating systems, applications, and computer hardware. Recent work history includes positions providing data center and network support, computer operations, and help desk services.

1. Stephen S. Wilson
Stephenwilson2016@gmail.com
202-417-1034
Washington DC-20020
OBJECTIVE:
COMPUTER OPERATOR/ANALYST:
To obtain a Computer Operator, Help Desk, or an Administrative position with responsibility that uses my
abilities to the fullest and allows me to contribute to an operations success and stability.
PROFILE:
 Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
 Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
 Experienced in system-operations training, collections, and customer service. Clearances:Public Trust
 Skills: MVS/XA ESA JES2 JCL. TSO RAC/F VM VTAM SQL Oracle CICS/IMS EREP
HIDRO VAX/VMS
 Z7890 Z/OS390 MSOFFICE OUTLOOK WORDPERFECT REMEDY/MAGIC INFOMAN
 STK SILOS VERITAS BACKUPS AIX SERVER BACKUPS ZOS/ZVM OPERATING SYSTEMS
Technical Skills:
Hardware: Hard drive, Ram, Motherboards, CD/DVD, Power Supplies, Experienced with PC's and some
Apple.
Operating Systems: Microsoft Windows XP, 7, 8., UBUNTU 12.4, 12.10, 13.10, 14.04, 14.10 Apple OS.
Windows command line and Unix command line operating systems. IBM Mainframe ZOS MVS/JES2
Computer Deployment: CHCS Initial configuration deployment for the Millitary in 1994. PC installations and
user configurations. Trained on Georgetown WinPe imaging.
Applications: Microsoft Office 2003, 2010. Apache Open Office 4.1
Malware: Antivirus and Spyware Removal. Symantic and other tools.
Help Desk: Trouble ticketing systems – HP Service Manager, Remedy and Remedy/Magic and BMC Service
Desk. Active Directory, VPN, VOIP.
Peripherals: Printers: Richo, Xerox, Tectronics ect. Tape Drives, .
EMPLOYMENT HISTORY:
2/8/2016 to Present: NLB Services/Contracting to Cognizant for Western Union contract. Reston VA
Data Center Network Support Specialist.
Hands and Feet support of all Data center requirements, ensuring uninterrupted Data Center services.
Responsible for managing all aspects of Data Center facilities. handling the tape management and vendor
escorting to the data center in case of any hardware replacements or repairs. Working with team
members in installations and removal of servers, chassies, and switches and cables. Involved in the
infrastructure building of the Western Union data center of all equipment being relocated from Charlotte
NC to our data center in Reston, Va. Maintained all records of deliveries and outgoing of equipment that
needed to be shipped between data centers Reston, and Chicago. Did the interviewing of present data
center employees in the Chicago data center when those positions became available as recommended by
my manager. The manager hired the employees based on my sole recommendation.

2. 8/28/2015 to 09/25/2015: Adnet/AcountNet at US Census Suitland, Md
Data Center Specialist/Computer Operator,
Working with a team to relocate/move customers PC equipment and ensure all equipment (PC, monitors,
keyboards, ect) is set up properly in its new designated areas. Troubleshooting connection issues if nessarry.
Completing documentation according to documented procedures. Utilized TSO/ISPF on a daily basis for
production support. Monitor alarms and alerts for infrastructure
Supports GOCard Office Identification of hardware locations using NetDisco
Execution of enterprise job schedule and monitoring of exception conditions via Control-M console
Enterprise printing and courier distribution
Tape handling for back-ups, off-site storage and rotation
Monitors network conditions across the GU enterprise using HP NNM, Openview.
4/5/2015 to 8/25/2015: Pomeroy IT/IBM at Fannie Mae, Reston, Va
Computer Tape Libriarian,
Vital Record shipping and receiving, media inventory and reconciliation via Iron Mountain Secure Sync and
TapeTrac
software. Lotus Notes and various tape librarian duties.
03/2014 to /4 /2015:
Independant Contractor
PC break/fix work and software and antivirus installations. Assisting users with software training with windows
7, 8, 8.1 and Ubuntu 12.04, 14.04, and 14.10 operating systems.
10/2008 to 03/2014 Georgetown University, Washington, DC
Data Center Specialist/Computer Operator
Duties included: Providing support to control and operate the following computing hardware: IBM Z890’S,
running Z/OS operating systems, MVS /JES2 , perform weekend backups backups helpdesk duties. Utilized
TSO/ISPF on a daily basis for production support. Monitor alarms and alerts for infrastructure
Supports GOCard Office Identification of hardware locations using NetDisco
Execution of enterprise job schedule and monitoring of exception conditions via Control-M console
Enterprise printing and courier distribution
Tape handling for back-ups, off-site storage and rotation
Monitors network conditions across the GU enterprise using HP NNM, Openview.
8/06 to 9/08 Contractor to Department of Justice, Washington, DC
Help Desk Analyst./ SR. Computer Operator
Duties included: Providing technical support to Users of Dept of Justice, FBI, DEA, ATF, including local
depts.
Support included MS Office, MS Operating systems, and PC, including mobile pc problems, using Remedy
ticket system, LanDesk remote access and acct mgmt software.
Providing support to control and operate the following computing hardware: IBM Z890’S, running Z/OS and
Z/VM operating systems, MVS /JES2 (IBM m80s and p690s [running AIX]; small server systems [UNIX, Win
NT, etc]). Also worked with IBM 3745 communications FEPs LAN, CES, MLS subsystems, network control
and management matrixes, and personal computers. Performed Hidro backups (VM) as well as IBM M204
backups and helpdesk duties. Utilized TSO/ISPF on a daily basis for production support and review “GRW”
reports generated through the CA-Top Secret security tool. HIDRO and mainframe backups and IPL of systems
on monthly basis.

3. 1/06 to 9/06
Department of Commerce, Network Operations Control Center, Springfield, VA
Sr Computer Operator INFOPRO contractor
Utilized and maintained helpdesk software. Work with users to identify and resolve connectivity issues with
their operating systems at the data center. Monitored the operations of Multiple IBM Mainframes MVS/JES2
(Z890 and R56) as well as UNIX, NT, 2000, and XP system servers, Citrix-Metaframe, and networking
resources. Monitor Facility systems such as alarms (fire and water). Maintained silo tape drives and printers.
Assisted in updating operations procedures. Conducted weekly IPL of all mainframes and servers. Maintained
system backups; performed file systems maintenance via Data Entry; night helpdesk duties, and, system server
validation checks
2/05 to 3/05
Apex/systems/CACI/Social Security Administration
Computer Operator
Acted as a senior mainframe storage technician and temporarily provided Data Storage monitoring.
1/05 to 2/05
Adventis Pharmacy, Reston, VA / Addeco contractor
Computer Operator
 Responsible for monitoring and controlling backup jobs
 Kept trouble tickets updated
 Also as PC Technician including pc maintenance and virus protection
 IBM MVS JES2 operations,
6/04 to 9/04
Lockheed-Martin/Centers for Medicaid/Medicare
Senior Computer Systems Analyst/Production Control
 Responsible for monitoring and controlling Production jobs and scheduling through CA-7 and OPC.
 Responsibilities include troubleshooting JCL programs
 Monitored batch processing through TSO/ISPF and Omegamon
 Maintained all system and applications such as IMS and DB2.
 Obtained MBI Clearance
 Maintained trouble tickets through Remedy12/01 to 6/04
IBM Corporation Via OAO Corp.
5/01 to 06/04 During 6 different contracts with other contractors
Senior Computer Operator
 Responsible for monitoring and controlling ZOS/390 MVS/ESA JES2, VM and NetView.
 Responsibilities include troubleshooting software and hardware problems
 Monitored batch processing through TSO/ISPF,
 Maintained and improved system performance via system maintenance procedures.
 Maintained all system and applications such as IMS, DB2’s, and Qmgr documentation
 Assisted personnel with computer problems such as pc installs, software upgrades, maintenance, virus,
spyware, virus prevention. WIN2k, XP. RACF procedures as adding new users with passwords and
resetting passwords etc. Re-Provision of newer desktop to replace older systems
 Performed system backups w/3490/3590 tape drives, maintaining computer room equipment including
printers and tape storage devices, and providing customer support.
 Monitoring and backups of RS6000 and Merlin DVD servers using Veritas Netbackup and other
backups using EREP, HIDRO, PARMSYS, SPTAPE utilities.
 Obtained MBI Clearance
 Maintained trouble tickets through RALVSX/TSO

4. 3/01 TO 4/01
American Postal Workers Union Health Plan
Computer Operator
 Monitored IBM mainframe (os/390 system).
 Used Control M Scheduler
 Performed computer backups for Sun micro systems.
 PC setup and installs, day shift.
 Temporary Assignment (Replaced injured employee)
9/00 TO 3/01
New Birth Missionary Baptist Church PC Technician
 Maintain and service all PC problems, virus protect software
 Performed hardware and software installations.
 Providing assistance in troubleshooting and supporting user problems
3/00 TO 9/00
XEROX Corporation
DOCUTECH Specialist
 Operation of Xerox Docutech 135 publishing equipment and 4890 printing system.
 Maintained inventory and upkeep of all copy equipment UPS online mailing.
 Various other printers such as Tectronics, Richo ect. Philipsburg inserters, and scanners.
9/99 TO 1/00
US Department of Labor
Systems Analyst/Production Control
 Provided support to the PAYROLL and Time and Attendance divisions of the Dept of Labor.
 Accessed and submitted ISPF JCL Dolars and Payroll programs for the nightly run.
 Monitored programs via JCL.
 Made sure no abends or other disruptions in the running of programs. These duties were run after the
8:00pm database shutdowns.
 Provided support of daily (morning production Control. Transferring of Payroll and Dolars programs
using PEOPLESOFT software to coordinate payroll data from time reporting to payroll calculations,
check preparation and tax reporting and Time and Attendance.
 Initiate resolutions through command and control as well as interface with programmers and in the
production of information and backups.
 Help desk for all DOL PC users after 6pm.
 Applications: ISPF/SDSF JCL, TSO, PEOPLESOFT, FTP, PROCOMM