1. RHETT TAYLOR WILLIAMS
6608 Valley View Drive
Watauga, TX 76022
(817) 846-0478
rwzone@hotmail.com
SKILLS PROFILE:
 Certifications: MCP WinNT 4.0 Workstation, A+ CERTIFIED, Dell Optiplex Certified.
 Series 7 and Series 63 Brokerage Licenses
 Operating systems WINDOWS 8.x, 7. XP, 2000, 2000 Server,2003 Server, TCP/IP Protocol, iMac, iPad, iPhone
 Supported Services on MS Office 2013, 2010, 2007, 2003, XP, 2000, 97, Active Directory, Novell Clients 4.9 and
3.4, Exchange 5.5, Group Policy, VPN,McAfee EPO LAN/WAN Networking, Sharepoint, Administrated Print
Servers via HP Jet Direct, Spyware,Antivirus Software, Remote Support, Creating Tickets in USD & Remedy,
Lotus Notes 9 and 8.5 Setup and deploy workstations with internal and external software
 Create and maintain knowledge base of installations and tech tips
EXPERIENCE:
Computer Science Corporation
Helpdesk Support Level 2 Irving, TX July 2006 to Present
 Providing Level 2 remote support for global customer base via remote control or stepping user through steps.
 PC and iPhone, Printers Software setup and repair.
 Create Knowledge Base articles
 Password resets for Active Directory, Single Sign On, Lotus Notes, Outlook, Groupwise, AS400, TPX,
Wizard, Putty, IBEX, Meditech, Associates Portal, Orsos, One Call, Mckesson HOM,McKesson and others.
 Support Office 2003, 2007, 2010, 2013. Lotus Notes 8.x and 9
 Remoting onto PCs and Terminal Servers via Citrix. Remote Desktop, Hyena and VNC to install programs,
drivers and resolve various issues.
 Printer diagnostics, Reroute Print Queues, Check Printer setup via Jet Direct or Remote Access tools.
 SME for CSC Internal Users and customers, located globally, resolving the issue or routing tickets as
necessary group for resolution.
Hallmark IT, Inc. Temp Position
Desktop Deployment Consultant Carrollton, TX May 2006 to June 2006
 Deployed pre-imaged Dell Desktops and Laptops at Carrier sites.
 Installed Autocad, Glovia, Outlook and proprietary software and setup Laser Jet,Ink Jet and Zebra printers.
 Close Tickets created in Remedy.
 Set up users in Outlook, verified settings etc.
 Bypass the normal migration settings when necessary and set up system manually.
YellowRose GPR, Inc.
Co-Owner – Technical Expert Arlington, Texas March 2005 to Present
 Technical Expert Setting up Network of 8 computer system with wireless network connection via DSL
 Ground Penetrating Radar Technician gathering and interpreting data with RADAN software. Pulloff the
data using MS Activesync.
 Setup website with Yahoo Site Builder and Namo Webeditor 6
 RADAN (GPR Software),E-mail setup and configuration, WinXP environment, Laptops, Desktops, Ink Jet
Printers, TCP/IP configuration, Office 2000 & 2003, 2007, 2010, Antivirus setup.
 Setup LCD projector for presentations.

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Nokia, Act-1 Technical Services
Sr. Helpdesk Support Irving, Texas July 2004 to Feb. 2005
Contract position providing senior support to International and Domestic Nokia employees from internal
Call Center
 Create and resolve or assign Remedy tickets as required coming in over the phone, e-mail or web-mail.
 Diagnose / support Windows 2000,XP and Unix Operating systems,MS Office 2000, 2003,Outlook,
Active Directory 2003, Exchange 5.5, Anti-virus software, Spyware software
 Using various remote control tools like Tivoli, NetMeeting, or Sametime. Troubleshoot issues, deploy
applications, updates and make configuration changes,install network printers, check Event Viewer,set up
Outlook and Lotus Notes profiles and databases,and multiple Nokia in-house programs, install or push out
software installation packages or updates.
 VPN Client Support for internal wireless and employees working from home.
 Provide answers to questions and offer guidance on applying for various access rights from local
administrator rights to Lotus Notes databases,SAP password administration, UNIX WORM password resets.
 Using Active Directory to reset passwords,unlock accounts, and manage computer accounts.
 Diagnose connection and proxy issues for Internet Explorer, Netscape Navigator, and Mozilla Firefox
 Verify users with SecurID for VPN accessand password administration.
 PointSec installation, administration, and password resets,support PGP encryption.
 Supported PCs and laptops, driver installation, remote printer support.
GameStop, Inc. Grapevine, Texas July 2001 to April 2004
Desktop / Desk-side Support / Onsite Support / IT Support
Supported Distribution Center and Corporate Offices for Retail Chain of 1500+ Stores.
 Maintenance and Support of Desktop and Mobile computer systems and peripherals in a mixed Networking
environment. Created,maintained and deleted user accounts for NT Server, Novell, E-mail services,TCP/IP
Protocol.
 Familiarity with DSL .
 Trace broken network cabling from switch to PC.
 Respond to escalated tickets or requests for service that are generated by on-site visits, the Help Desk, or
management that require an expert level of troubleshooting and or planning.
 Work on a variety of projects including: additions of equipment and users, equipment and user moves, deletions
of equipment and users, and software deployments.
 Participate in architecting, implementing and managing desktop solutions.
 Troubleshoot and upgrade support for computer systems in the GameStop Distribution Center and Corporate
Offices.
 Operating systems WINDOWS XP, 2000,NT4,98,ME,UNIX, and Macintosh
 Migrated Users and Supported Services on Active Directory,Novell Clients 4.9 and 3.4, Exchange 5.5, Group
Policy, McAfee EPO LAN/WANNetworking, MS Office 97, 2000, XP, and 2003,Outlook, Sharepoint, Project
98, Project 2000, Visio, Great Plains, Imaged systems with Sysprep, Ghost and Microsoft RIS Server
 TN3270 and WMS Warehouse Management Systems with either IBM 3151 Terminals for Gamestop Warehouse,
Basic wiring using T568A and T568B standards, Trace Cables with toner.
 2nd
and 3rd
level support for workstations, PCs,laptops.
 Setup and deployed workstations with internal and external software
 Create and maintain knowledge base of installations and tech tips
 Supported Palm Pilots installation and software, Laser, Ink Jet Printer and Zebra printers installation and
maintenance

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VERIZON COMMUNICATIONS / Ajilon Services Irving, Texas Dec. 1999 to June 2001
Site Prep Lead / Desktop Support / Desk-side Support
Assisted nationwide site preparation and end user support effort for a RICC,COHD and IPHD multi-
platform computer network, that involved coordinating the shipment, set up, maintenance and the
associated networking and telephone service.
 Coordinate shipping and installation of mobile LAN facility in an NT4 environment, obtain dedicated IP
addresses for printers, secure storage of hardware prior to site preparation team arrival and setup telephone
hunt group, secure adequate power and network for systems, repair of damaged equipment, and obtain
payment from shipping company for lost/destroyed equipment. Setup PBXsystem for phones.
 Assisted users over Remote Access Services to connect while out of the office.
 Setup and maintained servers with RAID5 and HP Netserver.
 Gathered information concerning machine requirements for Verizon system upgrades.
 Responsible for hardware and software support for local and remote users, in a training / testing lab.
 Load and Support internally developed and off the shelf applications; system maintenance/repair; order
software and resolve licensing issues; setup of UNIXworkstations; imaging PCs using Norton Ghost and
PQDI; setup of user/computer accounts, reset passwords and network drives.
 Coordinated migration from Banyan Vines B-mail to MS Outlook then to Lotus Notes.
 Satisfied customer needs and issues by providing prompt support.
 Created a system repository for commonly used software titles and Departmental standard load.
 Operating systems WINDOWS 2000, NT4, 98, ME, WinNT Server
 Supported Services on Windows NT Server and 2000 Server,MS Office 97, 2000, Outlook, Remedy, Project
98, Project 2000, Visio, Remedy, Imaged systems with Sysprep, Ghost and PQDI.
 Setup and deploy workstations with internal and external software
 Create and maintain knowledge base of installations and tech tips
 Supported Palm Pilots installation, peripherals, Laser and Ink Jet Printer installation and maintenance
WARRENTECH CORPORATION Euless, Texas November 1998 to December 1999
Began as Level 1 Support Technician for national call center for extended warranties on PCs and
Peripherals.
Level 1 and 2 Technical Support Representative
 Contributed to development of a reference library for common hardware and software issues.
 Provided hardware and software support for active service contracts on WinNT, 98, 95, 3.x, and Macintosh for
personal or network computers, laptops, printers, copiers, fax machines, multi-purpose systems, and peripherals.
 Calmed customers and escalated issues as needed by providing accurate quality service.
EDUCATION:
University ofOklahoma Norman, Oklahoma
Bachelor ofBusiness Administration Degree in Finance Graduated December 1991
Specialized in capital budgeting, investments, and insurance
International Business Exchange Student -- University of Clermont-Ferrand, France