1. Erik Von Schuessler
Core Competencies
Troubleshooting Complex Problems Innovative Solutions OSX and Windows IT Project Management
Education
Bachelor of Arts - Computer Hardware Engineering Technology, Oregon Institute of Technology, 2004.
Cisco Certified Network Associate – Pending
Relevant Professional Experience
Network and System Administrator, Apex Systems, Contractor at Platt Electric 02/2016-Current
Accomplishments:
• Upgraded Domain Controllers on site from Windows Server 2003 to 2012.
• Deployed Ruckus wireless controller and migrated wireless APs across branches from Meru to Ruckus.
• Created silent installer for AS/400 software at all branches, greatly reducing manual entry for IS team.
• Migrated VMWare infrastructure and data shares off of Dell Compellent SAN to Nimble SAN.
• Performed backlogged system board repairs on IBM blade center servers and brought into production.
• Completed Solarwinds project to upgrade all modules, improve node monitoring/clean up deprecated
nodes, and configure a massive amount of missing equipment.
• Closed 500+ help desk tickets and technology calls per quarter to help IS Team.
Duties:
• Administration, deployment, and management of the following equipment and systems:
o Sonicwall Enterprise firewalls in High Availability (NSA-E5500)
o Cisco Enterprise routers, fiber equipment, and switches (6513, 2801, 2960, 9124)
o Meru and Ruckus access points and VM controllers
o VMware infrastructure with DRS, 8 hosts, 200+ VMs
o IBM AS/400
o Nimble, Dell Compellent, and QNAP storage arrays
o Solarwinds environment with NCM, SAM, VNQM, DPA, IVM, NPM, and NTA modules
o Active Directory, Group Policy, DHCP, Domain Controllers, and DNS
o Exchange 2010/Office 365
o Windows Server 2003/2008/2012
o IBM rack mount and blade center servers (E and H series, HX5, HX22, HX23 blades)
o Shoretel VoIP phones, networking equipment, and servers
o Cradlepoint 4G LTE devices
o KEMP load balancers
o Websense web filter appliance
o Eaton UPS management cards
o Veeam
o Xerox printers and copiers
o HP and IBM workstations and laptops
• Complete hardware and software IT support for 140+ locations.
• User creation, removal, and changes across multiple systems in company including Active Directory,
AS/400, Shoretel, alarm panel server, and Exchange/Office 365.

2. • Creating and modifying routes, BGP tunnels, firewall access rules, NAT policies, port configuration, and
all other network related tasks.
• Basic SQL DB management related tasks.
• New branch technology deployments.
• Created Powershell and AutoIT scripts to aid department in software deployments and user creation.
• Launched several large scale rack mount and blade center servers.
• Working with third party vendors for technology orders and testing new equipment.
• MPLS/ISP related monitoring and communications to make sure all branches have connectivity.
• Off hours support, deployments, and maintenance related projects.
• Cisco equipment related configuration, monitoring, and network changes.
Network Administrator Level II, Convergence Networks (MSP) 01/2015-02/2016
Accomplishments:
• Consistently maintain the highest ticket closure counts per day.
Duties:
• Complete hardware and software IT support and on site equipment deployments for over 150 clients 24/7.
• Provided immediate remote desktop support for all IT issues, large and small.
• Deployed specialized software for client’s infrastructure using Deverra and Ninite automation tools.
• Created command line scripts to upgrade software on a large scale.
• Group Policy creation and management.
• Provided Mac OS and iOS support integration into Active Directory/Exchange environments.
• Administered hundreds of Exchange servers for clients.
• VMWare vCenter administration.
• Active Directory management and integration in large corporate environments.
• Managed Fortinet, Sonicwall, and all other types of network equipment for clients.
• Shoretel phone system support.
• Connectwise CRM ticket management software.
• Fixing infrastructure problems for new clients and establishing a base standard for technological
equipment that Convergence can support long term.
• Backup management systems (Veeam, Backup Exec, Datto, Crash Plan).
Senior Network and System Engineer, ZoomCare 01/2010-10/2014
Accomplishments:
• Designed and implemented a comprehensive technology infrastructure and network backbone of
firewalls, routers, and switches to integrate all systems between ZoomCare’s HQ, Colocation, and clinics.
• Provided 24/7/365 IT support and maintained a 99.999% uptime in a corporate environment.
• Created comprehensive security policies for mobile device management, theft protection, and network
vulnerabilities to maintain HIPAA compliance.
• Integrated a custom built Electronic Medical Records system with Mac OS and Windows based clients.
• Management of over 1,000 different devices, from tablets to massive server systems.
• Created a custom ticket support system with reporting using Apache, PHP, MySQL, and CSS.
• Engineered and deployed a VMWare infrastructure that has accommodated for exponential growth.
Duties:
• Managed all areas of IT support and design in a same day medical environment.
• Administered a VMWare/Mac/PC/Linux domain and an expansive array of server equipment.
• Active Directory / LDAP management and integration in a large corporate environment.
• Provided remote administration and scripting to OSX, Windows, and iOS based devices.
• Researched and developed new technology that improved productivity and reliability.

3. • Coordinated large technology orders and services with outside vendors.
• Trained and managed several technicians to assist in project deployment and technological issues.
• Engineering and maintaining the network infrastructure of the main headquarters, co-location, and
clinics.
IT Technician, Centennial School District 09/2006-10/2009
Accomplishments:
• Maintained 3000+ mixed platform computers, with a team of 5 and very limited budget for technology.
• Held record for highest number of support tickets resolved with the lowest turnaround time.
Duties:
• Handled Mac and PC hardware/software problems and deployed images across multiple labs.
• Diagnosed networking issues, including VOIP troubleshooting and support.
• Provided Apple remote desktop support and management.
Field Service Technician, Qual-X-Serv (Dell) 04/2006-09/2006
Accomplishments:
• Dell and IBM certified.
Duties:
• Performed all Dell, IBM, and Sony enterprise and residential technology troubleshooting and repair.
• Supported all Qual-X-Serv hardware repairs within a 150-mile radius.
Manufacturing Technician, Intel 01/2005-03/2006
Accomplishments:
• Maintained the highest wafers in process ratio, fab-wide, the entire time of employment.
• Consistently received team praise for continually exceeding production targets.
Duties:
• Wafer In Process Coordinator (WIPCO) responsible for starting blank wafers into production, performed
wafer lot sorting, and handled tasks involved in prepping and shipping wafer lots outside the fab.
• Worked in the largest fabrication facility in the world in a class 1 cleanroom environment.
• Performed equipment error recovery.
IT Technician, PC Doctors 08/2004-01/2005
Accomplishments:
• Achieved 140% of revenue target.
Duties:
• Provided IT support for Mac and PC workstations.
• Built computer systems, removed viruses/spyware, fixed obscure errors on customer devices, and
diagnosed network issues.
Owner, The Ultimate Computer Crew 06/2003-Current
Accomplishments:
• Owned IT business that specialized in onsite hardware/software repair and data backup and recovery.
• Custom built a 150TB+ external storage array using eSATA bridge boards and port multipliers.
• Removed Mac OSX SMB file sharing protocol and rebuilt with open source / macports version of Samba.
• Installed a custom built, web and mobile accessible neighborhood surveillance system that records, time
lapses, and stores all footage on a file share in a rolling two-month period.
Computer Skills

4. Server/Network
 Highly skilled with VMWare ESX / VSphere infrastructure configuration, maintenance, and management.
 Open and Active directory administration and integration (golden triangle).
 NAS / SAN infrastructure management (NetApp, EMC, Dell, NetGear).
 Configuring Windows Server 2003/2008/2012 roles and features.
 Setup and creation of multi-terabyte AFP/NFS/SMB storage systems.
 Microsoft Exchange administration, configuration, and deployment.
 Colocation deployment with large server systems.
 Apple, Linksys, Cisco, Dell, Netgear, Fortinet, and Meraki network equipment configuration.
 Networked printer and copier installation, configuration, and troubleshooting on Mac and PC.
 Print server deployment.
Workstation
 Windows 10, 8, 7, Vista, XP, 2000, Mac OS 9/X, CentOS, Ubuntu installation and configuration.
 Android, iPad and iPhone setup, support, and configuration in a health care environment.
Support
 Building and using ticket systems / CRM to log, communicate, and complete IT related service tickets.
 Apple mobile device management software deployment.
 User profile management and roaming user integration into a mixed platform environment.
 Creating custom install packages for Mac OS users.
 Providing remote desktop support for a large user base nationwide.
 Writing complex scripts for Linux, Mac, and Windows to perform tasks quickly and seamlessly for users.
 Creating technical wikis using OSX server and WordPress to create documentation.
Other
 VHDL, Verilog, Assembly, C++, ABEL, PHP, CSS, and HTML coding.
 Strong aptitude in graphic design, Adobe Photoshop, and all OSX based programs.
 Expert at soldering, electrical wiring, and surface mount board repair.
 Extensive experience resolving error messages on Windows and other platforms.