Erik Von Schuessler has over 15 years of experience in IT roles including network administration, system administration, and IT support. He has a bachelor's degree in computer engineering and is Cisco certified. His experience includes managing networks, servers, storage, and other infrastructure for various organizations. He is proficient in both Windows and MacOS administration and has experience deploying and supporting a wide variety of hardware and software.

1. Erik Von Schuessler
Core Competencies
Troubleshooting Complex Problems Innovative Solutions OSX and Windows IT Project Management
Education
Bachelor of Arts - Computer Hardware Engineering Technology, Oregon Institute of Technology, 2004.
Cisco Certified Network Associate – Pending
Relevant Professional Experience
Network and System Administrator, Apex Systems, Contractor at Platt Electric 02/2016-Current
Accomplishments:
• Upgraded Domain Controllers on site from Windows Server 2003 to 2012.
• Deployed Ruckus wireless controller and migrated wireless APs across branches from Meru to Ruckus.
• Created silent installer for AS/400 software at all branches, greatly reducing manual entry for IS team.
• Migrated VMWare infrastructure and data shares off of Dell Compellent SAN to Nimble SAN.
• Performed backlogged system board repairs on IBM blade center servers and brought into production.
• Completed Solarwinds project to upgrade all modules, improve node monitoring/clean up deprecated
nodes, and configure a massive amount of missing equipment.
• Closed 500+ help desk tickets and technology calls per quarter to help IS Team.
Duties:
• Administration, deployment, and management of the following equipment and systems:
o Sonicwall Enterprise firewalls in High Availability (NSA-E5500)
o Cisco Enterprise routers, fiber equipment, and switches (6513, 2801, 2960, 9124)
o Meru and Ruckus access points and VM controllers
o VMware infrastructure with DRS, 8 hosts, 200+ VMs
o IBM AS/400
o Nimble, Dell Compellent, and QNAP storage arrays
o Solarwinds environment with NCM, SAM, VNQM, DPA, IVM, NPM, and NTA modules
o Active Directory, Group Policy, DHCP, Domain Controllers, and DNS
o Exchange 2010/Office 365
o Windows Server 2003/2008/2012
o IBM rack mount and blade center servers (E and H series, HX5, HX22, HX23 blades)
o Shoretel VoIP phones, networking equipment, and servers
o Cradlepoint 4G LTE devices
o KEMP load balancers
o Websense web filter appliance
o Eaton UPS management cards
o Veeam
o Xerox printers and copiers
o HP and IBM workstations and laptops
• Complete hardware and software IT support for 140+ locations.
• User creation, removal, and changes across multiple systems in company including Active Directory,
AS/400, Shoretel, alarm panel server, and Exchange/Office 365.

2. • Creating and modifying routes, BGP tunnels, firewall access rules, NAT policies, port configuration, and
all other network related tasks.
• Basic SQL DB management related tasks.
• New branch technology deployments.
• Created Powershell and AutoIT scripts to aid department in software deployments and user creation.
• Launched several large scale rack mount and blade center servers.
• Working with third party vendors for technology orders and testing new equipment.
• MPLS/ISP related monitoring and communications to make sure all branches have connectivity.
• Off hours support, deployments, and maintenance related projects.
• Cisco equipment related configuration, monitoring, and network changes.
Network Administrator Level II, Convergence Networks (MSP) 01/2015-02/2016
Accomplishments:
• Consistently maintain the highest ticket closure counts per day.
Duties:
• Complete hardware and software IT support and on site equipment deployments for over 150 clients 24/7.
• Provided immediate remote desktop support for all IT issues, large and small.
• Deployed specialized software for client’s infrastructure using Deverra and Ninite automation tools.
• Created command line scripts to upgrade software on a large scale.
• Group Policy creation and management.
• Provided Mac OS and iOS support integration into Active Directory/Exchange environments.
• Administered hundreds of Exchange servers for clients.
• VMWare vCenter administration.
• Active Directory management and integration in large corporate environments.
• Managed Fortinet, Sonicwall, and all other types of network equipment for clients.
• Shoretel phone system support.
• Connectwise CRM ticket management software.
• Fixing infrastructure problems for new clients and establishing a base standard for technological
equipment that Convergence can support long term.
• Backup management systems (Veeam, Backup Exec, Datto, Crash Plan).
Senior Network and System Engineer, ZoomCare 01/2010-10/2014
Accomplishments:
• Designed and implemented a comprehensive technology infrastructure and network backbone of
firewalls, routers, and switches to integrate all systems between ZoomCare’s HQ, Colocation, and clinics.
• Provided 24/7/365 IT support and maintained a 99.999% uptime in a corporate environment.
• Created comprehensive security policies for mobile device management, theft protection, and network
vulnerabilities to maintain HIPAA compliance.
• Integrated a custom built Electronic Medical Records system with Mac OS and Windows based clients.
• Management of over 1,000 different devices, from tablets to massive server systems.
• Created a custom ticket support system with reporting using Apache, PHP, MySQL, and CSS.
• Engineered and deployed a VMWare infrastructure that has accommodated for exponential growth.
Duties:
• Managed all areas of IT support and design in a same day medical environment.
• Administered a VMWare/Mac/PC/Linux domain and an expansive array of server equipment.
• Active Directory / LDAP management and integration in a large corporate environment.
• Provided remote administration and scripting to OSX, Windows, and iOS based devices.
• Researched and developed new technology that improved productivity and reliability.

3. • Coordinated large technology orders and services with outside vendors.
• Trained and managed several technicians to assist in project deployment and technological issues.
• Engineering and maintaining the network infrastructure of the main headquarters, co-location, and
clinics.
IT Technician, Centennial School District 09/2006-10/2009
Accomplishments:
• Maintained 3000+ mixed platform computers, with a team of 5 and very limited budget for technology.
• Held record for highest number of support tickets resolved with the lowest turnaround time.
Duties:
• Handled Mac and PC hardware/software problems and deployed images across multiple labs.
• Diagnosed networking issues, including VOIP troubleshooting and support.
• Provided Apple remote desktop support and management.
Field Service Technician, Qual-X-Serv (Dell) 04/2006-09/2006
Accomplishments:
• Dell and IBM certified.
Duties:
• Performed all Dell, IBM, and Sony enterprise and residential technology troubleshooting and repair.
• Supported all Qual-X-Serv hardware repairs within a 150-mile radius.
Manufacturing Technician, Intel 01/2005-03/2006
Accomplishments:
• Maintained the highest wafers in process ratio, fab-wide, the entire time of employment.
• Consistently received team praise for continually exceeding production targets.
Duties:
• Wafer In Process Coordinator (WIPCO) responsible for starting blank wafers into production, performed
wafer lot sorting, and handled tasks involved in prepping and shipping wafer lots outside the fab.
• Worked in the largest fabrication facility in the world in a class 1 cleanroom environment.
• Performed equipment error recovery.
IT Technician, PC Doctors 08/2004-01/2005
Accomplishments:
• Achieved 140% of revenue target.
Duties:
• Provided IT support for Mac and PC workstations.
• Built computer systems, removed viruses/spyware, fixed obscure errors on customer devices, and
diagnosed network issues.
Owner, The Ultimate Computer Crew 06/2003-Current
Accomplishments:
• Owned IT business that specialized in onsite hardware/software repair and data backup and recovery.
• Custom built a 150TB+ external storage array using eSATA bridge boards and port multipliers.
• Removed Mac OSX SMB file sharing protocol and rebuilt with open source / macports version of Samba.
• Installed a custom built, web and mobile accessible neighborhood surveillance system that records, time
lapses, and stores all footage on a file share in a rolling two-month period.
Computer Skills

4. Server/Network
 Highly skilled with VMWare ESX / VSphere infrastructure configuration, maintenance, and management.
 Open and Active directory administration and integration (golden triangle).
 NAS / SAN infrastructure management (NetApp, EMC, Dell, NetGear).
 Configuring Windows Server 2003/2008/2012 roles and features.
 Setup and creation of multi-terabyte AFP/NFS/SMB storage systems.
 Microsoft Exchange administration, configuration, and deployment.
 Colocation deployment with large server systems.
 Apple, Linksys, Cisco, Dell, Netgear, Fortinet, and Meraki network equipment configuration.
 Networked printer and copier installation, configuration, and troubleshooting on Mac and PC.
 Print server deployment.
Workstation
 Windows 10, 8, 7, Vista, XP, 2000, Mac OS 9/X, CentOS, Ubuntu installation and configuration.
 Android, iPad and iPhone setup, support, and configuration in a health care environment.
Support
 Building and using ticket systems / CRM to log, communicate, and complete IT related service tickets.
 Apple mobile device management software deployment.
 User profile management and roaming user integration into a mixed platform environment.
 Creating custom install packages for Mac OS users.
 Providing remote desktop support for a large user base nationwide.
 Writing complex scripts for Linux, Mac, and Windows to perform tasks quickly and seamlessly for users.
 Creating technical wikis using OSX server and WordPress to create documentation.
Other
 VHDL, Verilog, Assembly, C++, ABEL, PHP, CSS, and HTML coding.
 Strong aptitude in graphic design, Adobe Photoshop, and all OSX based programs.
 Expert at soldering, electrical wiring, and surface mount board repair.
 Extensive experience resolving error messages on Windows and other platforms.