1. Matthew Watts
745 Skyflower Dr • DeSoto, TX • 75115 • (972) 900-7987• matthewwatts.23@gmail.com
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 MCDST, MCP,A+, and Network + certified professional with 10+ years experience in
Computer Operations, Technical and Help Desk support.
 Highly effective help desk technician proven effective supporting software and connectivity
issues remotely and on-site
 Excellent communication and diagnostic skills, consistently solve problems reputation for
productivity, complex problem resolution and professionalism
CORE COMPETENCIES:
 Windows OS,XP,7,8,10  LAN/WAN  Server Virtualization
 SCCM 2012 R2  DNS,DHCP,WINS  OS Deployment
 VPN
 MS SQL Server
 SCOM 2012
 Powershell
 Symantec Backup
 Norton Ghost
 Server 2003, 2008 and 2012
 Application Deployment
 Software Patches
 Configuration/Support
 Microsoft Office 2007, 2010,
2013 and office 365
PROFESSIONALEXPERIENCE
Help Desk Technician II / SCCM Administrator March 2012 – Present
Miraca Life Sciences, IRVING, TX
Provide support to internal and remote users for issues related to computer hardware, software and mobile
devices. Provide support and maintenance for assigned server based systems. Responsible for
documentation of IT processes and end user procedures, researching and recommending IT solutions as
required by business needs.
 Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
 Complete account creation for new hires
 Troubleshoot problems regarding logins and passwords
 Manage computers and applications utilizing Microsoft System Configuration Manager
 Create application packages, OSD images and deploy monthly Windows updates
 Maintain documentation of processes and tickets
 Supervise installation of software and hardware modules and ensure that upgrades are performed
timely
 Ensure that computer hardware and software is updated and maintained properly
 Provide staff training to assist them in working independently on systems and handling minor
problems on their own
 Monitoring SCCM server with SCOM 2012
 Monitor the health of the servers and also put the servers in maintenance mode during patching.
 Updating Management pack for SCOM 2012

2. Matthew Watts
745 Skyflower Dr • DeSoto, TX • 75115 • (972) 900-7987• matthewwatts.23@gmail.com
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Technical Support Specialist II, April 2009 – March 2012
Enterprise Mobile, Plano, TX
Provide technical support to partners around the world and customers who are in technical positions
across various IT functions.
 Troubleshoot and resolve various connectivity and software issues
 Add and support users on the BES and Exchange email server virtually
 Add and reset users
 Resolve 40-50 calls per day
Help Desk Technician, October 2008 – March 2009
Blue Finger Technologies Inc, Richardson, TX
Resolve various issues received via ticket system and service calls.
 Monitor client servers and desktop computers remotely
 Perform daily and weekly backup checks
 Configure PDA devices, and Smart phones
 Install and upgrade hardware
 Install patches and updates on server
Data Analyst/Desktop Support, December 2005– November 2008
Club Marketing Service, Duncanville, TX
Provide support to end users for issues related to computer hardware,software and mobile devices.
Provide support and maintenance for assigned server based systems.
 Support 160 remote users, 45 local machines and 5 servers
 Support and troubleshoot Cisco VoIP phone systems
 Configure PDA Devices, Smart and Black Berry phones
 Backup and maintain Exchange and Windows server
 Install new hardware and various software
 Install patches and updates
 Convert text reports to Excel
 Utilize Symantec ghost to image and deploy laptops
 Create new employee profiles and delegate permissions
 Prepare proposals and bids for software and hardware upgrades

3. Matthew Watts
745 Skyflower Dr • DeSoto, TX • 75115 • (972) 900-7987• matthewwatts.23@gmail.com
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Desktop Support Technician II, August 2004–August 2008
University of Texas at Arlington, Arlington, TX
Provide support to university staff for issues related to computer hardware,software and mobile devices
 Setup, configure and support wireless handheld devices
 Setup computers and install security components
 Program phone systems, and set up extensions
 Transfer remote and local user support
 Responsible for backing up files setting up Microsoft Outlook
 Break/Fix
 Create and add user accounts
 Image computers and laptops
EDUCATION
San Diego State University,San Diego, CA 1997-2000
Butler County Community College,ElDorado, KS 1995-1997
H Grady Spruce High School,Dallas, TX 1991-1995