Syed Farzaan Rahat provides a resume summarizing his experience and expertise in networking, systems administration, and desktop support. He has over 10 years of experience in roles such as network administrator, systems engineer, and desktop support engineer for companies in the United States, United Arab Emirates, and India. The resume lists his technical skills and experience with various networking protocols, servers, and operating systems.

1. Syed Farzaan Rahat
Email: farzaanrahat@gmail.com
Ph. No #: (773) 492-8648
Summary
• Proven track record solving IP network issues in timely and cost efficient manner while maintaining client
Service Level Agreements up-time.
• Exceptional experience working in fast-paced, deadline-oriented environments.
• Strong leader with experience training developers and advising technical groups on ETL best practices.
• Adept at building strong business relationships with both clients and coworkers.
• Possess excellent interpersonal, organizational, and communication skills.
• Working with site security, architecture, site taxonomy/term store and sandboxed solutions
Technical Expertise
VoIP over frame relay, IPT, Qos, Pix Firewall, VPN (site to site and remote access on PIX FW), Windows NT 4,
MS Exchange Server, MS Proxy Server, DHCP, LAN/WAN, Frame-Relay, TCP/IP, OSPF, BGP, MRTG Graphing
Tool, SNMP, Cisco 3600, 7500 and 7200 series Router, Cisco 1600 Router, Cisco 1750 Router, Cisco 2950, 3500,
3650, 4000, 4500, 6500 series CatOS and IOS Catalyst Switches, Juniper DX3250 series load balancer (formerly
Redlines), Visio; experienced working with service providers.
Professional Experience
Essential Job Functions
 Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to
networking connectivity issues, printer, servers, and applications to meet business needs.
 Coordinates hardware/software installations and upgrades to ensure work is properly performed in
accordance with company policy.
 Recommends resolution to complex matters of significance and coordinates the implementation of the
approved course of action.
 Coordinates and monitors troubleshooting to isolate and diagnose common system problems;
documents system events to ensure continuous functioning.
 Recommends course of action and implements as approved.
 Oversees the installation of client department-specific applications and systems.
 Ensures installations are in accordance with appropriate operating procedures; determines revisions or
updates to installation as needed.
 Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in
accordance with appropriate operating procedures; recommends revisions or changes based upon
results.
 Prepares for and prescribes approaches to possible downstream implications.
 Utilizes standard corporate tools to record change and problem activities for tracking purposes.
 Server Administrators of Windows environments, Monitor and take proactive.
 Provide senior escalation level support to all Desktop and Help Desk Support Staff. . Assisted in the
creation of procedures for system performance reporting and tracking of problem resolutions.
 Provide administration of VMWARE and related virtual servers in a multi-blade environment.
 Provide various server builds, maintenance, RAID configurations, patch management and hardware
and software upgrades. Performed project management tasks as needed, print servers, file servers,

2. DC/PDCs, WINS, DNS. Primary manager of all user and system accounts in a Multi-Domain
environment.
 Provide client support of Window Operating Systems. Administered McAfee Web shield Spam
Appliance.
 Familiarity with VMWARE and VLANs. Common administration tools used: Terminal Services, Dame
ware, Hyena, Active Directory, HP Onboard Administrator, VMWARE Virtual Infrastructure Manager,
Novell Console One, Cisco Network Assistant to name a few.
Desktop Support Engineer (September 2015 to August 2106) Confidential New York, NY (U.S.A) .
 AD Migration Project that resulted in migrating Novell GroupWise users to MS Office Outlook users
using VB Scripts and MS Exchange Server.
 Troubleshoot, documented and resolved all technical issues pertaining to MS Windows 2000, XP, Office
2010, 2015, Network Connectivity, and hardware related issues.
 Setup and configuration of handheld devices (e.g Blackberry / iOS/Palm/Android) outlook email in
enterprise environment.
 Install, configure, and troubleshoot proxy technology from Bluecoat, Websence, Cisco Iron Port and
Scan safe.
 Configure, and troubleshoot VPN and SSL VPN technology from Citrix and Juniper.
 Provide End User support (desktop support), assist with VDI migration.
 Assist with troubleshooting issues as a result of the migration
 Provide end user support after migration.
 Troubleshoot and maintain all of Continuum health partners' networked Dell, Cannon, Xerox, and HP
(Printers and Scanners) on Windows 2010 Print Server.
 Provide support to nurse station, business user including executive high end users.
 Configured and support MS Outlook to run on Exchange Server.
 Assigns and coordinates work projects, such as converting to new hardware and software.
 Assists user to resolve computer-related problems, such as inoperative hardware.
 Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x.
 Thorough understanding of WLAN security and network management.
 Trains workers in use of new software or hardware.
 Installs new hardware and maintains existing hardware.
 Supports and maintains user account information including rights, security and systems groups.
 System hardware and software end user support including Network connectivity, Windows 7 and XP
clients, Lotus Notes, Norton Antivirus, and Microsoft Office.
 Manage Checkpoint and Cisco firewalls for security purposes.
 Analyzes complex network problems and coordinates resolutions.
 Support the roll-out of new hardware and software in hospital environment.
 Joining the domain, move users profile Installation of desktop hardware and software applications,
security updates, and security packs
Global Network/SystemsEngineer (January 2015 to August 2015 ) Lend Lease Real Estates
Investments, Inc. , Atlanta, GA 30346 – (U.S.A)
 Provided local and remote support for 2000+ Compaq, Dell and HP servers running Windows
NT/2000/2003.

3.  Novell in large Enterprise Corporate Data Center environment. Acted as a 3rd level support escalation
point providing extensive remote support of Printers, Laptops, Desktops and Servers.
 Responsible for over 1,000+ Servers in the data center to ensure full uptime to meet the expected
service level agreement standards set by Hewlett Packard and their Clients. Experience with Multi Raid
systems, Performed regular server level patch management tasks using St. Bernard (Shavlic), Managed
and configured WINS Servers to ensure efficient replication in a push/pull spoke wheel topology with
100+ partners.
 Supported Security Accounts Manager (SAM) and directory replication for a multiple master domain
environment comprised of 100+ Domain Controllers (DCs). Worked with the following Services and
protocols TCP/IP, IPX/SPX, AppleTalk, Ether talk, DLC, POP3, DHCP, WINS, DNS.
Global LAN/WANSystem Analyst (February 2014 to December 2014 ) Cambista Technologies Ltd ,
Dubai – (U.A.E)
 Provide support for server and clients in a LAN/WAN environment, Support of a mixed operating
system server environment including Citrix, NetWare and NT.
 Provide remote network access and application servers for bandwidth intensive applications such as
People Soft.
 Provided Senior Desktop/Laptop Client Support for Windows 95/98/XP/2000. Have utilized the
following Call Tracking and Case management Software: Vantive, Magic, Remedy, and Call Tracker.
 Software used regularly is as follows: Jet Direct, Ghost, Dameware, Hyena, Terminal Services, MMC,
Microsoft Office 97/2000, Visio, MS Project, Terminal Services, NMap, Symantec Antivirus, McAfee
Antivirus, PC Anywhere and many more.
 Provided extensive Hardware Break/Fix and systembuilds of various computer systems.
Contractor/Network Support Specialist (January 2013 to December 2013 ) CommIT DMCC, Counter,
Dubai – (U.A.E)
 Engineering team member supporting enterprise networks of multiple CommIT DMCC clients.
 Oversee network and equipment upgrades to include IOS, CatOS image upgrades, and configuration
changes.
 Document network problems and changes working in diverse management environments.
 Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service
Level Agreements.
 Provide tier 3 and 4 support for CommIT DMCC clients on a 24 x 7 pager rotation schedule.
 Ensure thorough network documentation, including maintaining each account’s network matrix,
backup configurations and network diagrams.
Network Administrator (November 2010 to December 2012 ) Carrefour Inc , Dubai – (U.A.E)
Responsible for LAN and WAN network operations, systems disaster recovery, database and systems
backup, and network security. Played key role in management of IT department
 Performed network documentation and created disaster recovery plan.
 Setup Cisco Entercept IDS and Cisco Works for Windows for network monitoring.
 Oversaw migration of WAN links to new service provider, designed full mesh WAN, set up TFTP server
to backup, and restored configuration and IOS image files for the PIX, Cisco routers, and Catalyst

4. switches.
 Analyzed expanding network, ran fiber, and implemented wireless communication.
 Designed configuration and layout of WAN to include IPT Internet facing VPNs and wireless subnet.
 Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec
VPN on smaller sites.
 Administered multiple PIX firewalls throughout WAN to ensure LAN integrity from external threats.
 Monitored bandwidth and network activity by analyzing information provided by MRTG to ensure both
efficient and effective network operation.
 Configured and supported multiple remote site installations.
Network Administrator /Desktop Support General (January 2009 to October 2010) Airtel ,
Hyderabad (India)
 Provided Local LAN/WAN support to Customer sites and Client systems for network analysis and
Administration.
 Provided network account and file rights Administration.
 Regularly Provided PC/Desk side and Help Desk support.
 Supported Windows and Netware.
 Provided extensive break/fix and Software analysis of client desktops, laptops, printers and servers.
Education:
 At Present in Executive Masters of Science in Information Systems Security , University
of the Cumberland’s , 6178 College St, Williamsburg, KY 40769 .
 Bachelors of Technology in Computer Science Engg., Ranchi University, India.
References:
Available upon request