Scott Tabby has over 10 years of experience providing technical support and desktop support. He has supported both Windows and Mac operating systems, as well as a variety of applications. Some of his job experiences include providing technical support at Joann Fabrics, LPS, and various consulting roles. He has skills in areas like operating systems, applications, hardware, and administration.

1. S COTT T ABBEY
4471 Foresthill Road Stow, Ohio, 44224
330-679-8391 scott.tabbey@gmail.com
QUALIFICATIONS
Analytical desktop specialist with ten years of hands-on experience supporting PC and MAC
computer systems, applications and related technology utilized by corporate and remote staff;
ensures computers interconnect seamlessly with diverse systems. Detail-oriented professional
with expertise specifying, installing and testing computer systems and peripherals within
established guidelines. Patient technical support liaison; collaborates with vendor support to
resolve software and computer system technical issues. Solid cross-level communicator
possessing superb interpersonal skills; ability to interact with individuals at all levels and
backgrounds. A+ Certified.
SKILLS
Operating Systems: Microsoft DOS 6.22, Windows 3.11, 95a, 95b, 98, ME, NT 4.0
Workstation, Windows 2000 Professional and Windows XP,
Windows Vista, Windows 7, Mac OS X 10.x, 9.x
Administration: Network printing, Ethernet, TCP/IP, DHCP, WINS, DNS, wireless
networking, cable modems, DSL, and Virtual Private Networking,
Active Directory
Applications: Microsoft Office 97/2000/2003/2007/2010,XP,Lotus Notes
4.5/R5/6.5/6.5.5, WordPerfect v6.1, Remedy, Peregrine, Internet
Explorer 6.0, Netscape, Mozilla Firefox, Norton Ghost
Hardware: IBM/PC compatible laptop and desktop computers including IBM,
Dell, Gateway, Compaq, and home industry computers; including
PDAs, CD burners, digital cameras, photographic printers
PROFESSIONAL EXPERIENCE
Beacon Hill Staffing January 2013-to March 29, 2013
Consultant at Joann Fabrics
• Participated in a new company software rollout to benefit Joann stores and the various education
departments
• Used remote control from Microsoft System Center to allow for more detailed troubleshooting
• Used Service-Now to track and respond to incoming tickets from staff, stores and outside
instructors
Information Technology Group October 2011 – July 2012
Consultant at LPS, Solon Ohio
• Supported clients and staff through phone calls, emails and remote tools such as Bomgar Support,
Remote Desktop and by using ticket tracking software by CA called Service Desk
• Application support such as Office 2007 and 2010 and Microsoft Live Meeting
• Used Active Directory to assist with password resets and Cisco VPN to troubleshoot remote
problems.
• Systems use were mostly Dell PC’s running both Windows XP and Windows 7
• Took approximately 30 to 40 calls a day

2. SCOTT TABBEY Page Two
PROFESSIONAL EXPERIENCE
(Continued)
FREELANCE COMPUTER SUPPORT, Stow, Ohio 2005-Present
A+ Certified Computer Support Technician
• Maintain, troubleshoot and resolve desktop and peripheral issues for various clients.
• Installed home wireless networks and diagnosed network problems and equipment
• Worked remotely and through email when possible.
WELTMAN, WEINBERG, & REIS, Cleveland, Ohio 2007-2008
PC Support Technician I
• Created documentation to define and improve helpdesk processes.
• Distributed software packages using Numara Deploy.
• Utilized Track-IT to monitor service calls, purchases, inventory, and software.
• Managed service calls via telephone and email.
• Mentored colleagues on technical issues resulting in decreased issue resolution time.
FORT DEARBORN LIFE INSURANCE, Cleveland, Ohio 2007-2007
Consultant, Desktop Support Technician
• Provided user support for all software and hardware issues.
• Conducted hardware inventory assessment; updated database with current totals.
• Resolved HP Service Desk tickets in a timely manner.
• Loaded images on laptops and PC’s utilizing Norton Ghost Suite.
GOODYEAR TIRE, Akron, Ohio 2007-2007
Consultant, Desktop Support/Deployment Technician
• Deployed new desktop and laptop computers to associates.
• Utilized Peregrine Service Center for ticket tracking and closing.
• Migrated users’ data to new system insuring functionality of applications and network resources.
• Imaged new machines/redeployed fresh images on previous machines utilizing the IBM Image Ultra.
FIRESTONE TIRE AND RUBBER COMPANY, Akron, Ohio 2006-2006
Consultant, Help Desk Analyst
• Supported end-users via telephone with varying levels of technical proficiency.
• Increase productivity and minimized hold time by employing all available software, including XP
Remote desktop, to resolved hardware/application issues in a Windows 9x/XP/2000 environment.
• Documented/resolved client issues utilizing the Remedy call tracking and ticket system.
• Reset passwords, performed account moves and made changes to users’ active directory profile by
engaging Active Directory.
• Setup and configured home wireless and wired routers.
• Setup and configured BlackBerries via BES software and reset device passwords.
SEEK TECHNOLOGIES INC., Akron, Ohio 2005-2006
Consultant, PC Technician
• Provided on-site and remote support to all clients.
• Setup/configured consumer-grade networks, including WEP and WPA security and routers resulting
in reliable secure internet connections.
• Resolved hardware/application issues in a Windows 9x/XP/2000 environment and end user software
application issues running on Macintosh OSX and OS 9 operating systems.

3. SCOTT TABBEY Page Three
PROFESSIONAL EXPERIENCE
(Continued)
GOODYEAR TIRE. Akron, Ohio 2004-2004
Consultant, Migration Specialist
• Migrated end users, in a fast-paced environment, from Windows NT to Windows XP Professional
minimizing downtime.
• Configured client network PC’s, including TCP/IP, DNS, and WINS entries; added PC’s to corporate
domain.
• Provided key permissions to clients’ workstations resulting in decreased call volumes.
• Assisted end-users with post-migration issues, including mapped network resources, printer
installations, and e-mail customizations with minimal customer disruption.
AMERICAN GREETINGS, Cleveland, Ohio 2004-2004
Consultant, Help Desk Analyst
• Collaborated with call center team to provide software/hardware support and escalate callers to next
level of support when appropriate.
• Documented all service calls effectively by engaging a mainframe based ticket system.
• Assisted remote clients by utilizing various support applications and remote control software,
including Windows XP Remote Assistance.
NATIONAL CITY BANK, Cleveland, Ohio 2004-2004
Consultant, Help Desk Analyst
• Troubleshot hardware/software issues, via Avayar, for multi-state client and employee Windows XP
help calls; developed rapid solutions and minimized productivity loss.
• Acted independently to resolve first level issues; halted escalation process; received management
recognition for superior service; commended by numerous clients for dedication to customer service.
• Utilized service center system for call tracking/management, and knowledgebase to identify quickly
troubleshooting steps and solutions.
• Employed Novell NWAdmin and an in house plug for Active Directory to reset and change
Windows/mainframe passwords.
CISCO SYSTEMS, Richfield, Ohio 2003-2003
Consultant, Desktop Migration Specialist
• Relocated PC's and peripherals, to designated locations, neatly and efficiently.
• Insured end users offline status was minimized by responding in a timely manner; productivity loss
was diminished.
ADECCO TECHNICAL, Cleveland, Ohio 2003-2003
Consultant, Computer Field Technician
CompUSA Project:
• Installed computer hardware, software, and networks; instructed parents and students on utilization of
system for distant learning sessions.
• Extended extraordinary customer service and provided solutions to home computer problems;
commended by users.
Pioneer-Power and Signal Project:
• Inventoried PC hardware/software for distribution center and sales office; tagged all items and
created an Excel spreadsheet for easy inventory maintenance.
UNIVERSITY OF AKRON, Akron, Ohio 1999-2002
Support Analyst Co-Op Position
• Supported faculty, staff, and students during use of university hardware and software.
• Troubleshot and resolved help desk calls, employing in-person and telephone expertise.

4. VOLUNTEER EXPERIENCE
CHURCH IN THE FALLS, Cuyahoga Falls, Ohio 2005-Present
Volunteer IT Manager
• Maintain all computers for the organization.
• Establish a remote support solution that allows offsite maintenance and problem resolution.
• Implemented an antivirus solution that results in a 99.9% virus-free operation.
POLSKY COMPUTER LABS, Akron, Ohio 1999-2002
Volunteer Assistant
• Set up and configured IBM and MAC PCs; enforced lab policies, security, and procedures.
• Installed and debugged software for office, internet, tutorials, and lab work.
• Repaired and replaced PC systems for faculty, staff, and lab; assisted with issue resolution.
• Supervised/responded to student questions regarding computers and applications.
EDUCATION
UNIVERSITY OF AKRON, Akron, Ohio
Associate of Applied Science, Computer Information Systems, 2002
CERTIFICATION
• A+ Certified, CompTIA, 2000