This document provides a summary of experience and qualifications for Floyd R. Johnson. He has over 25 years of experience in desktop support, point of sale systems engineering, and IT project management. His technical skills include Windows, Exchange Server, Active Directory, Android, iOS, Blackberry, Lotus Notes, Office, and various hardware. He has held several roles providing IT support for healthcare, retail, aerospace, and government organizations.

1. Floyd R. Johnson
7845 Olive Street
Oakland, Ca. 94621
(510) 914-8216 Mobile
floydrjohnson@yahoo.com
Summary of Experience: 25 plus years of experience as a high level Desktop, Point of Sale Systems
Engineer. My expertise is with all types of Workstations, Laptops, Servers, LAN Networking. I have
worked on government, medical, retail secured data centers. I currently contract to various bay area US
Government Energy and Defense contracts sites.
Technical Lead on IT projects for Healthcare, Data Center upgrades, MS Windows Deployments, Smart
phone migrations, user data migrations, Lotus Notes & Outlook Exchange email upgrades, IBM, Fuji &
NCR Point of Sale server projects.
Technical Summary: Operating Systems: Microsoft Windows 3.1/95/98/ME/NT/2000/XP/Vista/7/8.1, MS
2003/ 2008 /2010 /2012 Exchange Server, and MS Active Directory.
Software: Android 4.+, Apple IOS, Blackberry OS, Lotus Notes R5-R8, MS Office Suites, Citrix VPN
Client, EPIC Suites, Internet Explorer, Firefox, Google Chrome, PeopleSoft, AS400 PC Support, WinZip,
Cisco VPN, Ghost, Remedy, Aladdin, Altos, Safeguard, Bit locker, Anti-Virus, Desktop DNA and
Windows Mobile 6-7- 8 OS, MS SCCM, MS MDT and NexdGen L4 software applications.
Hardware: IBM AS/400/E Servers, IBM POS 7, ThinkPad’s , Dell (Server, PC’s, Laptops) , Smart
phones ( Samsung, Blackberry, I phones, Droids), HP PC’s, Laptops, Medical Carts, Fujitsu/NCR/IBM
POS, Tablets, IPAD/IPODS, and Cisco 2800/2850.
Education: Castlemont High 1968 - 1970 – Computer Business Information Systems
Top Secret Clearance – LLNL/LBL/DOE/DOD/Lockheed Martin/VA 1972 – Present
L3 Dell Tech Certified ID 509805 2008 – Present
Professional Experience:
CSC – United Tech Aero Space Fairfield, CA 2/1/2015 – Present
IT Deployment Lead
 Responsible for implementation of 500 Windows XP to Windows 7 / 8.1 migrations as well as
imaging of new (Dell) PC’s, Laptops, and Tablets.
 Responsible for confirmation and installation of Checkpoint encryption on desktops, laptops,
Single Sign-onKiosks.Responsible forMcAfee,Virusendpointprotection.
 Provide support,implementation,andintegrationforiOS,Android,Windows, mobile devices
across the enterprise.
 Responsible for Local Asset Management via BMC Remedy based GAMS (Global Asset
Management System). Return of assets back to Dell Lease program.
 Responsible for monitoring and maintaining Service Level Agreements (SLA) via BMC Remedy
based Incident and Work Order ticketing system.
 Coordination and collaboration with 3rd Party vendors to troubleshoot and configure Telecom,
secured networks, aerospace applications and vendor cloud databases.
 Administer executive desk side support and training to insure clients are comfortable as they
transit to the new system and tools.
 Assure users have proper access and connectivity to MS Outlook Email on Wintel based servers
via Windows 2008 Server R2 and Active Directory.

2. WA Hynes – Project Service Division 10/1/2014 – 2/1/2015
Lead Project Engineer – Workstation Deploy OPPR Refresh South Bay Kaiser
PXE Image Build Point of Sales Systems (POS) OPP POS SU for Pharmacy, Medical Office Sites,
converting Windows XP to Win7 / 8.1 HP workstations.
 Installed Regional Single Sign On (RSO) devices – Medical Carts and workstations.
 Backup and Restore User Profiles, Docs, bookmarks and Lotus Notes settings.
 Install User Printer Mapping using Warpt
 Scan existing asset for applications and settings using Captur.
 Install Mainframe Access sessions via Attachmate.
 Provide Technical support to local desktop technicians to identify process improvements.
 Provide HP Warranty Support Level One.
 Provide Citrix / VPN remote support to hospital staff HP Laptops and Apple IPads.
 Remedy Ticket Support for Layer 5 Application software installs using Merlin7 tool.
 Experience with KP Tools (Kill Disk - SAT – SMART – Net New – NEXDGEN – MWIE)
Fujitsu Texas – Lead POS Retail Field Support – Cloud Data Center Support
1/2008 – Present – Independent Consultant
Fujitsu Data Center Sunnyvale Campus - Verizon Data Center – Sun Guard Data Center
 Performs changes to Retail store LAN switches to troubleshoot and repair store network issues with
connectivity issues, data security, DNS, DHCP, and Wi-Fi.
 Provide POS Retail technical support to retail staff in the use of computer applications. Log, track and
monitor all problems and user requests via Remedy.
 Provides 3rd level support for Store Support, Store Applications, and Store Construction teams via
Fuji command center. Monitor HVAV, CCTV and Electrical systems.
 Assist in network upgrades (racking & stacking gear, cable management, hot & cold aisle
containment). Provide support for on-site conference meetings (video conference, web meeting).
 Provide technical support and maintenance for Data Center Servers, Mid-range systems, software
applications and network hardware troubleshooting and replacement of failed components.
 Work with network administrator to maintain e-mail system and adds users as required, update
technical manuals, refer major hardware / software problems or defective products to vendors for
service.
Sutter Medical Health / CPMC SF, CA 4/5/2014 – 10/1/2014
Sr. SCCM Desktop Engineer – West Bay Win XP - Win7 Migration – Epic
 West Bay Region (WBR), direct support of EPIC Go-Live and Windows XP to Windows 7 migration,
Desktop Support for Healthcare Support (ER, TRIAGE, Trauma units), USMT / SCCM Desktop
Images. Maintain inventory of hardware and software assets.
 Provide HP L4 / L3 backup support for data center end users, provide Windows security patches,
workstation encryption updates and remedy help desk tickets.
 Create and maintain user accounts in Active Directory, update outlook mail access, create password
access and manage multiple vendor support accounts.

3. Fujitsu – SiemensLight Raid Division – Sacramento, CA 10/2013 – 4/1/2014
Lead Desktop Engineer - Win7 Migration
 Windows 7 Migration Project – Migrate 500 Windows XP users workstations that have safe guard to a
Windows7 secured image with Bit locker using MS SCCM and Microsoft Deployment Tool (MDT).
 Convert department data files from MS office 97/2003 to Office 2013. Migrated with Altos USB flash
drives to backup users XP and legacy systems, then image systems and then restore data on Win7
secured systems of users Outlook PST, PABs, browser favorites.
Sutter Medical Health / Alta Bates EBR / Eden Castro Valley, CA 07/2011 – 10/2013
Sr. Desktop Engineer – Win7 Migration – Epic
 East Bay Region (EBR) direct support of EPIC Go-Live and Windows 7 migration, diagnostic and
problem resolution for all personal computer (PC) hardware, related Windows 7 Upgrades, software
and network services for all Sutter medical and government employees.
 Deploy Windows 7, migrations from Windows Vista / XP; retail POS Back Office Windows Servers.
Setup and configure with retail support various Cisco switches, routers, Wireless AP’s, mass storage
backup, facilities printing services, data protection, data recovery services and remote
communications as directed.
WA Hynes – Washington Mutual to Chase Conversion Project 10/2010 – 07/2011
Lead IT Tech
 As a Lead technician on the WaMu to Chase conversion project I prepared site for conversion day by
interacting with bank manager and staff, doing inventory, setting up and testing peripherals such as
scanners, MICR printers, receipt printers, card readers, and pin pads.
 I managed a team of 4 technicians on conversion day, reimaged Washington Mutual HP computers to
Chase image, wiped old IBM Washington Mutual server which was replaced with Chase HP Server.
WA Hynes - Kaiser IT Consultant 06/1/2008 – 10/2010
Lead Desktop Engineer
 Responsible for setting up new Kaiser Medical Office Buildings (MOB’s) in Northern California with
full network room builds (racking mounting servers and Cisco switches), deployment of Windows
XP/ Vista Workstations, laptops, HP & Lexmark printers for the medical staff, system analyst and
developers.
 Responsible for hardware and software, (IMAC) for installations, moves ads and changes for the
medical staff, system analyst and developers.
 Resolve complex malfunctions with the IBM AS/400 systems, LAN/WAN problems, PC hardware and
software issues, Citrix VPN client, E-server racks, Cisco Router installs and VOIP phone upgrades.
Robert Half – AC Transit – Oakland, CA 2/1/2008 –06/1/2008
Sr. Network PC Analyst
 Support corporate desktops running MS Windows 2000 / XP, and Windows 2000, 2003 server
support. Managed system administration tasks and set up Dell workstations and laptops with MS
Active Directory, citrix vpn remote access client, setup Symantec Anti-virus software and patches.
 Set up Shortel VOlP phone and extension for new user and provide technical assistance for both MS
Windows XP software and hardware related issues to after hour end users. Conduct

4.  Maintain inventory of hardware and software assets. Monitor daily server’s backup and recovery
tape logs.
NCR / GTS – Oakland Bay Area – Reno, Nevada 8/1/2007 – 2/1/2008
POS Retail Lead Engineer
 As a Lead Point of Sale Engineer for a retail POS conversion of (72) Albertsons in Northern California
& Nevada to the Lucky. I provided remote and onsite support for retail POS deployments including
ongoing maintenance, support calls, deployments of desktops and laptops, employee training,
technology retrofits (Fast lane Checkouts), and POS equipment (scanners, weight scales, pin pads
and credit card readers).
 Point of Sale Support contact for hardware and software. Maintain POS database servers and
related MS back office servers and backups. Train and develop store managers and employees on
POS and Fast lane Checkouts and staff. Travel to new sites and assist regional POS manager with
configuration and installation of new Point of Sale OS systems.
CSI / Perot Systems – Palo Alto, CA 04/2007 – 08/01/2007
Sr. Desktop Deployment Engineer - Lucille Packard Children’s / Stanford Hospital
 The wireless infrastructure consists of a Wireless Local Area Network (WLAN), Install Ergotron
Medical Carts with Laptops, install user medical applications and Cisco VOIP phones. Upgrade all
hardware to MS XP service pack3 and Windows Mobile Palm OS for Treo’s and Blackberry PDA’s.
 As the Sr. Wireless Desktop Support Engineer at LPCH / Stanford Hospital, I assisted in the
deployment and remediation of existing WLAN-enabled COWs (Carts on Wheels), wireless laptops
devices, and mobile PDA’s devices. Work with the development team on testing and support for
LPCH / Stanford wireless infrastructure WLAN, 802.11 (A, B, and G).
Kyphon, Inc. – Sunnyvale, CA 08/2006 – 04/2007
IT Project Lead – PDA Smartphone Deployment Rollout
 Upgrade remote sales & corporate users Blackberries to PDA’s Treo’s (650/680/700/750) with the
latest Palm patches and Good link email client. Setup MS Active Sync with MS Outlook on Treo 700w
Windows smart phones; handle all RMA’s cell warranty claims with cell vendors (ATT-Verizon-Sprint-
T-Mobile).
 Work with the medical staff of Doctors and Nurses to ensure that the client-side testing for all
Smartphone’s can connect to the network, synch clients email with exchange / outlook servers in high
critical care areas of the hospital. Train medical staff on the usage of the hardware and medical
software programs for use on the wireless network.
IBM IT POS Services – San Ramon, CA 08/2005 – 08/2006
Sr. Desktop POS Field Engineer
 Responsible for supporting POS projects of retail Fortune 100 (Gap, Kohl’s, Linen N Things, Best
Buy, Old Navy and Target) installation of Point of Sale 7 Workstations and Point of Sale E-Server
upgrades for new or existing stores. Maintain a territory of 20-30 Major Accounts offices in bay area.
 Assist other IT Lead team members as necessary and participate on special project teams. Assist
with support for Dell & IBM desktop and laptops systems companywide. Set project management
timelines weekly with project status reports.
 POS retail system updates and service packs installations. Resolve complex malfunctions with the
IBM 4700 POS systems, retail scanners, terminal printers, PC hardware software and Citrix VPN
client, E-server racks, Cisco Router installs and VOIP phone upgrades.

5. WA Hynes – Kaiser Walnut Creek, Richmond and Oakland Medical Centers 03/2004 – 08/2005
Sr. Desktop Deployment Consultant
 Kaiser MWI Health Connect project deployment of Dell PC’s with Desktop DNA conversion of
Windows NT4 to Windows 2K/XP with service patches.
 Update IE Browsers to 128-bit secured, migrate users to active directory domains, install Kaiser MWI
ghost images on remote and local sites workstations, backup user data profiles to servers, install
McAfee Virus, Citrix VPN client and. Blackberry PDA upgrades.
Lockheed Martin Missiles - Sunnyvale, Ca 11/1/2001 – 3/2004
Workstation Security Analyst
 Windows 95 Migration of 1500 users in Sunnyvale site to a secured Windows 2000 server
environment. Upgrade all workstations from Windows 95/NT to Windows 2000, installed updated IE
5.5 and Netscape 128bit browsers with digital certifications and Public Key Infrastructure (PKI).
Spherion Nextel Communication – Walnut Creek, CA 05/2001 – 11/2001
Windows 2000 Rollout Project Lead
 Project was a Windows 2000 PC & Laptop roll out and 2000 server upgrade. Converted end users
pop mail, Netscape mail and IMAP4 mail servers to MS Exchange 5.5 mail standard. Windows
98/95/NT Migration of 500 users to Windows 2000. Install custom software for system programmers
and developers.
WA Hynes - Kaiser Permanente – Oakland & Walnut Creek, CA 05/2000 – 05/2001
Sr. Lotus Notes Desktop Engineer
 Provide 3rd level support for Lotus Notes, legacy desktop PC's, LANs and Windows applications
suites in a support environment. Resolve in accordance with Service Level Agreements and
document resolutions in Remedy. Managed projects within the Enterprise IT Support Services staff
to assess and analyze business requirements and the associated needs for end user support of
desktop products.
 I supported the end users during go-lives of ICU, Pediatrics, OB-GYN, Nurses Clinic, Neurology,
Cardiology, and Optometry. I also was responsible for the 2ND Tier of Support (Bridge) analysts out
in the field for Long Term Care deployment of EPIC and HIPPA compliant systems.
Lockheed Martin - Sunnyvale, CA 08/1998 – 05/2000
Y2K Project Deployment Engineer – Department of Defense
 Project was a 5000+-user migration and Y2K upgrade from Novell, Apple Macs, and Win 3.1/95 to
Windows NT or Linux workstations. Install a Lockheed proprietary managed desktop system using
Ghost software images on secured desktops and laptops consisting of Dell, IBM, Gateway, and
ThinkPad’s.
 Created NT domain ID’s for each user, setup internet mail address in Netscape and MS Internet
Explorer, converted data files using Name Cleaner, managed mailbox conversion of Mac Exchange
address books and personal folders to MS Outlook. Provided third level support calls via Remedy.
Lawrence Berkeley Lab - Berkeley, CA 03/1998 – 08/1998
Desktop Eng III –Department of Energy
 Reporting to the Desktop IT Manager, I supported a wide range of network systems and desktop
campus support. Working with the manager to develop our technical staff, standardize a desktop

6. platform to WIN95/98 & NT 4.0, and deploying applications in a mixed Windows/UNIX/Linux
environment.
 Email conversion project consists of migrating PC/MAC end-users from Lotus cc: Mail, MS Outlook to
Netscape 4.05 IMAP4. Provide desktop upgrades, MAC to PC data file conversions, network client
upgrades and E-mail training.
Tresp Associates - Oakland, CA 05/1995 - 03/1998
SR. Network Analyst – Department of Energy
 Reporting to the Project Director, responsible for the day-to-day Department of Energy LAN/WAN
network operations, including supervising (4) Help Desk support personnel using Remedy help desk
software for trouble calls.
 Install custom Fox pro database applications, provide hardware upgrades for NT 4.0 clients and
network servers, provide backup coverage as LAN field engineer for our government contracted
remote sites cc: Mail, NT 4.0 and Novell 4 servers.