This resume summarizes Pat Ho's education and certifications in computer science and information technology. It also provides a chronological overview of Pat's work experience in various desktop support, systems administration, and technical support roles for companies such as Disney, Encompass Digital Media, and Providence Saint Joseph Medical Center. The resume highlights Pat's technical skills and proficiency with hardware, operating systems, networking, programming languages, and other software.

1. Confidential Resume of
Pat Ho
626-576-4172, pho456@gmail.com
Education
California State University, Los Angeles
Bachelors of Science in Computer Science
Integrated Digital Technologies, Corp. - Glendale, CA
MCSE Server 2003
A+, Network+, Security+, CCNA, CEH, & CISSP
Certifications:
A+, MCP (MicrosoftCertified Professional - Windows XP Pro) 2007
CCNA (Cisco Certified Network Associate - Routing & Switching) – 2/12/2016 to 2/12/2019
CEH (Certified Ethical Hacker) – 3/14/2016
IRIX - UNIX Systems Administration
Advance UNIX Systems Administration
UNIX Network Administration
Awards:
Dean's List, Anny Service Ribbon,National Defense Service Medal, CaliforniaState ServiceRibbon, Ann Force Human
Service Ribbon, Anny Good Conduct Ribbon, California Drill Attendance Ribbon with Silver Star for the Cadar.
Technical Skills
Hardware: Dell/HP (desktop, laptop),IBM laptops,Sony laptops,Compaq laptops,HP printers,Intel, AMD, 3Com,
Cisco (router), Netgear (router), D-Link (router), Epson (printer), Motorola (DSL and cablemodems)
OperatingSystems: Windows (XP Pro, Vista,7 Pro/Enterprise, 8.1 Pro), Windows 2000 Pro,Windows 9x(95,98,ME),
Windows CE, Windows Vista Business,Windows NT4.0, Windows 2003/2008 Server, Macintosh,Dos
UNIX: IRIX,Solaris,Linux,BSD
Other: Active Directory, IIS,DNS, TCP/IP, DHCP, DSL, Telnet, FTP, Remote Desktop, Dameware, Radmin, Goto Assist,
Citrix (clientside),Wireless,Norton Ghost, Outlook, Outlook Express,Norton Antivirus,Avira,Norton PC Anywhere,
MS Office97/2000/2003/2007,Visio,Ad-Aware, Nero 6 & 7, Cell phones I PDA support,Black Berry, Remedy
Helpdesk, Altiris Helpdesk,Firefox, Roxio CD creator, McAfee Antivirus,Norton Antivirus,Trend Micro Antivirus,F
Secure Anti-Virus,BitDefender Anti-Virus,Kaspersky Anti-Virus,ESET Smart Security, Outpost Firewall Pro,Comodo
Firewall Pro,Daemon Tools, Process Guard 3.5, WinPatrol,VI editor, WebEx
Windows: Media Player,Zone Alarm, iTunes,Yahoo InstantMessaging,MS Office,Adobe Standard and Professional,
Photoshop, Internet Explorer 6, 7, 8, 9, 10, & 11, Firefox, Google Chrome, Shadow
Programming: C, C++, PERL, Shell Scripts,Java,Python, Ruby, Basic,HTML, CGI, Assembly, Pascal,LISP,Autolt
Macro

2. Experience
Student
Integrated Digital Technologies, Corp
August 2015 – Present
 Studying the Security Administrator track:A+, Network+, Security+, CCNA, CISSP, & CEH.
 Pass the CCNA certification exam on February 12, 2016.
 Pass the CEH certification examon March 14, 2016.
 Tutor other students about how to subnet and troubleshootingrouting configurations.
 Advise other students aboutcareer and providetips for studying.
Desktop Support Engineer - Contract
Disney Television Animation
January 2015 – July 2015
 Providetechnical supportfor ~600 employees at one of the Disney’s Television Animation production
studios.
 Troubleshoot wired/wireless networks, printers,iPhones/Androids/tablets,hardware,and softwareissues
runningon Linux / Mac OSX / 7 Enterprise / 8.1 Enterprise 64 bit operating systems usingAlteris ticketing
system.
 Deploy software packages usingAlteris Deployment Console.
 Providesupport for Executives and technical staff.
 Troubleshoot software for Photoshop CS6, Story Board Pro 4.1, Wacom Drivers,Harmony 12,Audacity,
Lync, Outlook,Excel, Word, PowerPoint, FTP Configuration Setup, software performance issues,Active
Directory permissions or accountsetup issues,activatenetwork ports on patch panels,network printer
issues,find roguedevices on network, and etc.
 Work with Semantic Anti-Virus,Crash Plan,and MicrosoftDPM.
Junior Systems Administrator - Contract
Encompass Digital Media
August 2014 – January 2015
 Providetechnical supportfor digital multimedia broadcasting company.
 Troubleshoot network, printers,iPhones/Android,hardware, and software issues runningon Linux / Mac /
Windows XP / 7 Pro / 8.1 32/64 bit operating systems usingServiceDesk ticketingsystem.
 Assistingusers with issuesusingMS Office/Lync 2010/2013.
 AssistSenior Network Engineer with buildingcertified Cat6e network cables and troubleshooting
firewalls: Fortinetand SonicWall.
 Create Windows images for Dell/HP laptops and desktops usingAcronis.
 Fix computers infected with virus/malwareusingTrend Micro/Malwarebytes.
 Install CentOS on a virtual machineusingVMware Player.
 Use Active Directory to manage user/computer accounts.
Desktop Support Analyst II
Penny Lane Centers
November 2012 – April 2014
 Providetechnical supportfor multiplesite locations:Lancaster,Commerce, Santa Fe Springs,Burbank,
North Hills,and Sathouses.
 Troubleshoot network, printers,iPhones, hardware,and software issues runningon Windows XP / 7 Pro
32/64 bit operatingsystems.
 Setup and configureWindows XP Virtual PC on Windows 7 machines.
 Assistusers with questions in MicrosoftOffice2003,2007,& 2010; Troubleshoot software suiteincluding
MS Access databaseissues.

3.  Assistwith encrypting documents for Office and pdf files.
 Support resource room with 3 Macs and 2 pc.
 Work with Active Directory and group policy permissions.
 Document procedures for complex software installations and how-to procedures for users.
 Record hardware inventory on Excel files.
 Providebasic supportfor Cisco VOIP phones.
 Install/ConfigureCitrix clientand providebasic troubleshooting.
 Create user accounts on Windows 2008 server and Exchange 2010 email accounts.
 Led a team of 2 co-workers to reduce the number of outstandingtickets while providingexcellent
customer serviceand assistingthem to troubleshoot technical issues.
 Resolve outstandingtechnical issues/projects thatexistingstaff could not.
 Build and deploy pc images for different HP desktop and laptop models usingGhost.
 Providein person, phone, and remote desktop support usingDameware and RDP.
 Assistusers in resolvingremote access issues usingCisco VPN through wired and wireless networks.
Desktop Support
Providence Saint Joseph Medical Center
April 2010 - October 2012
 Providetechnical supportto physiciansand staff atSt Joseph, Holy Cross,Little Company of
Mary in Torrance/ San Pedro, Tarzana,and other locations.
 Assigned / Created tickets in HPSM ticketingsystem.
 Troubleshoot / Setup / Install / Upgrade MS Office2003/2007.
 Providesupport for Kronos,ProvConnect, ProvCare,Outlook Web Access, Internet Explorer, Citrix,
Meditech v5/v6, Health Stream, WOW, and others.
 Run daily backups on a UNIX system.
 Troubleshoot desktops, laptops,LAN/wireless network connections,scanners,printers,black
Berry / Nextel / spectra link cell phones,telephones, and fax machines.
 Troubleshoot Active Directory accounts and access issues for multipleapplications.
 Resolve issues usingsupportingtools such as remote desktop and SMS.
 Assistdepartment in improvingoverall user satisfaction,reduceaverage wait time on phone que,
create/updating the Wiki pages,and assistco-workers with technical issues.
 Assistother departments such as System & Network Engineers, Software Analysts,Desktop, and Account
Management to resolve technical issues.
Desktop Support / Systems Analyst / Systems Engineer – Contract
Time Warner Cable I Teleflora / Unisys / Oxy
September 2008 - February 2010
 Led a team of 6 techs for software installation,user's profilemigration,and deploy computers using
client's proprietary tools for over 600 Desktops & Laptops.
 Provided support for over 2,200 users.
 Averaged 30 to 40 calls/tickets per day.
 Assigned / Created tickets in Footprint and Track-Itticketing system.
 Troubleshoot / Setup / Install / Upgrade MS Office2003/2007,Outlook 2003/2007,and Adobe
Professional Issues on Windows XP and Vista computers.
 Modified/Upgraded Bios on Dell's OptiPlex 755,Latitude D600 series,Latitude E4300, and
Latitude E6400.
 Provided quality assurancethroughout system deployment cycle.
 Helped improve client's existingquality assuranceprocedures.
 Used Net Install for softwareinstallations,patches,updates,repair,and removal.
 Created / Disabled Accounts / Reset passwords for ActiveDirectory, CSG, TOPS, CSR Tools, Orange
Tools,Kronos,IssueTrak, Citrix,VPN (Juniper/Cisco),Avaya voicemail system,EPD, SSME(Quest Self-
Service Manager for Exchange), and OMSe.
 Add/Remove group permissions for users in ActiveDirectory and modify network folder permissions.
 Installed and worked with Active Directory tools on Windows XP.
 Setup and installed hard driveand memory upgrades for Xerox Phaser 8560DN color printer.

4.  Troubleshoot and installed drivers for variousHP Laser Jet / Networked printers.
 Worked in call center usingRemote Desktop / Assistanceto supportWindows XP / Vista users.
 Worked with external vendor to setup conference bridges and scheduleconference calls.
 Monitor Systems, Network, and Software usage/failures usingOrion.
 Created newsflash for outages and scheduled maintenance.
 Provided support for Internet Explorer 6, 7, & 8.
Service Desk Support II – Contract
Castle & Cooke, Inc.
January 2008 - September 2008
 Provided support to 200+ users in a Microsoftenvironment.
 Provided support to Windows 2000,XP, and Vista
 Created email accounts,reset passwords,unlocked accounts and diagnosed issues with MS Outlook
2003/2007 and MS Exchange 2003.
 Installed and configured Windows 2003 server from installation disk,slipstreamed with servicepack 2.
 Made equipment purchases and returns through Dell, APC, and CDW, approveinvoices,help resolve
creditdisputes with accountingdepartment, and find unknown company credits tha t would be lostin
the system.
 Installed,troubleshoot,and resolved hardware or software issues for the Director of IT's desktop and
laptop.
 Installed,configured,and troubleshootJonas POS machines and printissues.
 Created PurchaseOrders,make purchases,and negotiate prices with salesman through Dell,
CDW, and other vendors. Approve invoices and saved the company thousands of dollars.
 Inventory trackingusingMS Access.
 Created user accounts and E-mail filters in post.ini and Outlook.
 Troubleshoot issues with MS OfficeSuite applications and security patches .
 Troubleshoot and solveCisco VPN connection issues for remote laptop users.
 Installed,configured and administered local and network printers and scanners.
 Provided laptop support to IBM and Dell machines.
 Helped Beta test new trouble ticket system, Altiris and BMC (Remedy).
 Used Dameware to assistremote users.Troubleshoot and solveDSL routers connection issues.
 Created, Ghosted and Backed up images for XP Pro and Vista on Optiplex 755 and Latitude 630.
 Successfully createXP Pro images for Optiplex 755 after failingto search for a solution on the internet for
1 hour and spendingless than 5minutes lookingover the BIOS to solvethe problem where the Desktop
Systems Analystfailed to solvefor over 1 month and had given up.
 Assisted Systems Engineer to create new Group Policy for Windows Vista and Office2007.
 Installed and maintained Trend Micro OfficeScan on clientcomputers and remove Spyware from infected
systems.
 Installed SIPs (Server Interface Pod), network switches, and APC Smart-UPS, and configure
Dell KMM switch for new Dell servers in racks.
 Troubleshoot network issues on patch panels,Cisco routers,and switches.
 Provided Blackberry phones support.
 Assisted the Systems Engineer's with projects such as server memory upgrades, hardware
troubleshooting,and Windows XP Pro, Vista,and 2003 server OS installs.
Desktop/Network Support – Contract
Karl Storz Gardena
July 2007 - December 2007
 Provided support to 2,000+ users in a Microsoftenvironment. 300 employees in house; 250 remote
users nationwideand 1500 users globally.
 Provided support to Windows 2000 and XP.
 Created email accounts,reset passwords,unlocked accounts and diagnosed issues with MS
Outlook 2003/2007 and MS Exchange 2003.
 Administered user accounts in Active Directory.
 Assisted users with MS OfficeSuite applications.

5.  Installed,configured and administered local and network printers.
 Averaged 20 - 25 callsa day providingphonesupport.
 Provided laptop support to Sony and Dell machines.
 Entered trouble tickets into Remedy trackingsoftware; train employees on how to use the
new Remedy software.
 Utilized Remote Admin and Goto Assistfor remote support and access.
 Created, Ghosted and Backed up images usingNorton Ghost.
 Performed an upgrade from Windows 2000 to Windows XP.
 Installed and maintained TrendMicro Anti-virus software.
 Trained new employees.
PC Technician – Contract
SmartSource, Inc.
April 2007
 Installed and configured HP printers for all users.
 Provided support to Windows XP.
 Provided support to any technical issues thatneeded to be resolved.
 Assisted users with MS OfficeSuite applications.
Operations Lead
Lovely Nails Whittier
August 2002 - November 2006
 Implemented network infrastructurefor the whole environment.
 Provided support to Windows XP.
 Installed PC video surveillancesystem.
 Installed,configured and administered local and network printers.
 Installed configured,troubleshot and maintained hardwareand software issues.
 Managed the company budget, purchases,and expenses.
UNIX Systems Administrator
WorldCom
July 1997 - March 2001
 Provided support to 40,000 users nationwide.
 Senior Administrator for the NVOD (Near Video On Demand) servers runningSGI's IRIX on a
ChallengeDM.
 Saved the company well over half a million dollars,on call 7 *24 * 365 days.
 Install,configure,and troubleshootstream Caster.
 Flawless migration and integration of major softwareupgrade in a complex heterogeneous environment.
 Systems, network, and databaseadministration in a Head-End: DOS, HP UNIX, IRIX, SCO UNIX, Sun
Solaris,VMS,Windows 95INT 4, Cisco routers,ATM, packet sniffers,receivers,SCSI raid 5,multiplexers,
and etc.