1. SHAWN J. CONNETT Shawn.Connett@gmail.com
3776 Brogan Court, Burlington, KY 41005  Cell: (859) 835-7242  Home: (859) 689-7266
Career Summary
 IT professional with 18 years of systems administrative experience working with servers, desktops, laptops,
printers, networks, telephones and other proprietary systems providing a high degree of troubleshooting and
technical support.
 Highly motivated to achieve individual and team goals with the utmost efficiency including on call weekend
rotation and working non-standard shift schedule and holidays.
 Build great relationships with all levels of employees including management and co-workers by utilizing my
excellent communication and problem solving skills.
Highlight of IT Skills
 VB.NET / VBScript
 Batch scripting
 Windows 2000, 2003, 2008
Servers
 Windows XP, Vista, & 7
 MS Office 2000, 2003, 2007,
& 2010
 HP servers, desktops,laptops
printers
 Dell servers, desktops,laptops
 Symantec Veritas Backup
Exec
 Avaya administration
 GSN (Global Service Now)
 HP service desk
 Track-IT
 FlexNET license server
 HP WebJET admin
 Ghost
 Altiris imaging
 Network switches
 Cabling
 Dameware
 PC imaging via PXE boot to
SCCM
Professional Experience
T-SYSTEMS,ERLANGER,KY 2009 – 2014
Supporting DHL Hub Facility at CVG Airport
Senior Systems Administrator
 Performed daily monitoring and troubleshooting of DHL’s in house Readiness Report Monitoring
System for the entire sort facility.
 Performed daily pre-sort system checks to ensure system availability and readiness.
 Configured and maintained Zebra and Intermec barcode printers and barcode hand scanners
specific to the sort facility.
 Performed software installations, patching, account administration, script development, routine
maintenance, and server hardware and software support for entire CVGfacility.
 Repurposed three Window 2003 servers by installing operating system, maintaining patches and
updates and used as data backup repositories during desktop system migrations.
 Configured two servers for jump boxes which were used as gateways for RDP access to the sort
network from an outside network.
 Maintained Active Directory security permissions for users and network data.
 Developed a script to migrate XP user profiles from PC to PC via network or external storage.
 Developed a VB.NET application to simplify trouble ticket requests from user’s desktop.
 Installation and support of Windows XP and 7 operating systems; Microsoft Office 2003, 2007
and 2010; network and desktop printers. Managed and updated external drives used for re-
imaging desktops and laptops running Windows XP and 7 operating systems.
 Utilized Dameware for remote access support of Windows XP and 7.
 Maintained vendor warranty coverage for desktops, laptops, and servers.
 Installation/replacement of network switches and cabling.
 Administration and support of Avaya phone and voice mail systems.
 Developed and maintained internal IT Standard Operating Procedures.

2. SHAWN CONNETT PAGE2
COVIDIEN, CINCINNATI, OH 2001 – 2009
Systems Analyst / Desktop Support Specialist
 Performed troubleshooting and repairs for all hardware,software,network and telephone work
orders, escalating to the appropriate level as required
 Configured, implemented and repaired desktop and laptop PCs
 Configured and implemented new Windows 2003 servers
 Supported Windows 2000 and XP operating systems
 Supported Microsoft Office 2000, 2003 and 2007
 Performed peripheral and software installations, configurations and updates
 Tracked inventory for PC hardware,printers and toner
 Maintained Avaya Definity Prologix phone system, new configurations and repairs
 Performed server tape back-ups and recovery and managed off-site storage for tapes
 Printer configuration, implementation and repairs
 Implemented new and repaired LAN connections
 Maintained RFID security/employee ID system
 Maintained application licensing server
 Maintained a list of static IP Addresses
FIFTH THIRDBANCORP,CINCINNATI, OH 1996 – 2001
PC User Support / Help Desk Technician
 Diagnosed PC, printer, software and network problems via phone contact
 Escalated unresolved problems to the appropriate groups
 Assisted in Bancorp acquisition conversions
 Trained new employees
PC Installation & Repair Technician
 Built and repaired PCs
 Setup PCs and their LAN connections
 Repaired and serviced local and network printers (HP, Lexmark, IBM)
 Installed and diagnosed software applications
 Installed and diagnosed Partner Telephone Systems
 Performed basic electronic repairs
Certifications / Training
 CompTIA A+ (April 2002)
 CompTIA NET+ (July 2009)
 (MCTS): Windows 7, Configuration (October 2011)