Resume

1. EMILIO ALVAREZ III
250 Clinton Street ~ New York, NY 10002
(646) 296 – 6105 c
(212) 566 – 6294 h ealvarez@itremedyz.com
INFORMATION TECHNOLOGY PROFESSIONAL
SUMMARY
Technology professional with over nine years experience in software support and hardware repair, installation, network administration,
network infrastructure maintenance, backup and recovery planning, Exchange mail system administration, and other network related tasks; as
well as troubleshooting and resolving problems with these technologies in order to improve productivity, efficiency, and reduce costs.
TECHNICAL EXPERIENCE
Networks and Protocols; TCP/IP, Ethernet, IPX/SPX, HTTP, SMTP, POP3, DNS, DHCP, NetBEUI, RAS, PPTP, PPP, IPSec, EAP, MS-
CHAP v1 & v2, RDP, AppleTalk, Wireless Networking
Hardware; HP, COMPAQ, Dell servers, IBM PC-compatibles, Apple, disk arrays, modems, Cisco switches and hubs, SCSI, ADIC, Dell and
HP tape libraries
Software; DNS, DHCP, WINS, Active Directory Services, FTP Server, Windows Vista, server 2003, XP, 2000, 98, 95, NT, Microsoft Office
Suite, MS Exchange Server, Blackberry Server, MS IIS, MS SQL, HP Insight Manager, Citrix Metaframe, Citrix Nfuse, Visio, DDS, Adware,
MS Internet Explorer, MS Project, Netscape, McAfee Virus Scan,, VERITAS Backup Exec, CA ArcServ, EMC Retrospect, Lotus Notes,
Symantec Ghost, Cisco ACS, Cisco Works, VMware ESX Server, Numera Track-It!, Sonic wall.
PROFESSIONAL EXPERIENCE
ROBERT HALF TECHNOLOGY, New York, NY 2/2010 – Present
www.rht.com
Robert Half Technology is a leading provider of IT Professionals on a project and full time basis.
IT Desktop Support Consultant at BOWNE (February 2010 – Present)
 Support Client with desktop support service for all Bowne employees on and off site.
 Track helpdesk tickets forwarded up from Tier 1 helpdesk agents and provide End User support on more advance Tier two
and Tier three related problems. Consisting of desktop software and hardware issues and Network related issues.
 Help clients resolve software problems relating to Microsoft office 2003/2007, adobe acrobat and adobe CS4, BITs system
for printing. Hardware related issues, such as problems with hard drives, motherboards, network cards as well as printers.
 Support Bowne Client Network for Bowne external clients who conduct business at Bowne locations. Connect Clients to the
client network to help clients by pass Bowne firewalls for VPN access to client domains.
 Support Company employees with network logins and password reset Create Active Directory accounts and add users to
security groups for GPO policies for software deployments.
 Create Ghost images of new incoming Laptops and customize images for future Laptop deployments.
 Test Windows 7 and Test images and customized Windows 7 Builds for future deployments with company software.
ITREMEDYZ, New York, NY 2009- Present
www.itremedyz.com
Consulting company founded to help support home end users and small businesses with all their information technology conundrums.
Helpdesk/Desktop Support (January 2009 – Present)
 I help support individual home users and small business clients with a variety of technical issues such as virus removal, backup and
recovery of data, operating system installs and configurations, troubleshooting and diagnosing all software and hardware related
issues. We can build systems and servers from bare bone, setup data centers and help with racking and mounting servers as well as
installing Server Operating system and configure the server for production.
 Diagnose and repair all hardware issues related to laptops and desktops, such as motherboard replacements, Laptop LCD screen and
Inverter replacements, hard drive swaps, keyboard and mouse complications and many other related hardware issues.
 ITRemedyZ consultants can help setup wired and wireless networks and configure network security; we can run cables and punch
downs through a data center or just organize a small closet with wire ties and wire mappings. Consultation is also available.

2. EMILIO ALVAREZ PAGE TWO
PROFESSIONAL EXPERIENCE
(Continued)
ASBURY AUTOMOTIVE, New York, NY 2007 - 2009
A leader in the automotive industry, one of the largest automotive retailers in the U.S. Asbury now operates
Approximately 81 retail auto and heavy truck stores.
System Engineer (March 2008 – January 2009)
 Configured server with all hardware and software builds. Including patch management of windows active directory servers, exchange
server 2003, CITRIX Metaframe server, SQL SERVER and BES Server
 Troubleshoot all exchange server issues and corrected problem with limited or any end users down time.
 Maintained BES server corrected and released any paused blackberry emails related to me by my end users on their blackberry
devices.
 Managed temp desktop support techs and trained how to support the end user community as well as how to create and manage new
hires and groups in active directory.
 Resolved all Citrix server issues including account lockouts, printer port issues, any non users related software issues as corrupted
excel Addins or errors related to user profile corruptions.
 Maintained SQL server and resolved any Citrix and BES issues related to the SQL server.
 Documented SOX reports on a quarterly base for internal audit.
 Maintained and supported Inter-Tel support using the Inter-Tel programming system. Called and worked with Verizon and total
communications through any PBX related issues until corrected.
 Administered and programmed corporate security door system using CCURE card reader for access to corporate departments.
Corporate Technology Specialist (June 2007 – March 2008)
 Windows support for all corporate users including CEO and CFO. Supported use of Microsoft office suite 2003 and 2007, Citrix,
outlook, Palm Treo’s, Blackberry world edition, 8830, 8330, 8100 models.
 Assisted users remotely using windows remote software as well as VNC and WEBEX. Helped offsite users resolve all software issues
remotely including user accounted lockouts and password resets using active directory.
 Built and supported Numera Track-IT 8 server. Configured Track-IT server for remote patch management to all user workstations.
Introduced a knowledge base system for our system analyst to use for technical tips and knowledge trade. Configured Track-IT to be
used as a ticketing system for all remote and corporate users to use for any technical issue requests.
 Configured an inventory management system using Track-It for IT assets and other procurement monitoring.
 Researched, reviewed and purchased current Desktop and Laptop market for all corporate user upgrades. Got approvals through the
proper channels and purchased New Lenovo T61 and X61 laptops for all corporate management while saving money by salvaging and
upgrading returning systems for future hires and loaner systems.
 Built and tested new system images as well as updated images on a monthly bases using ghost multicast sever.
INTERPUBLIC GROUP, New York, NY 2005 – 2007
Interpublic Group is a global provider of advertising and marketing services.
Jr. Network Administrator (April 2005 – May 2007)
 Assisted with the day to day maintenance of 150+ servers and 1500 users including administration and maintenance of MS exchange
servers, Mail routing and Blackberry servers.
 Assisted with daily backup plan using VERITAS backup exec. Reported and corrected any backup errors. Kept record of reoccurring
backup errors for future analyses.
 Rotated backup tapes on a daily bases and packed up tapes in two sets one for indefinite archive and another for a monthly rotation.
Sent tapes out to recall site for archiving.
 In charge of all incoming remedy tickets to the network department. Troubleshoot tickets and resolved end user network issues.
Including LAN patching, new hire requests, off payroll requests, email server routing issues, wireless issues, ftp site configurations
and folder access requests.
 Created new hire accounts using active directory, and setup user to proper template for their dept as well as managed the security and
GPO groups for proper software deployment through group policies.
 Livened network jacks upon request and management approvals for new hires or new system setups.
 Worked with the AV dept on their system needs and routed request for open port access through company firewalls.
 Created FTP folders and access once proper permissions for requests were established.
 Maintained security groups for folder access. Including granting access permissions and establishing upper management ownership to
folder dept and groups for proper security access.
 Created separate wireless accounts for users with access approval.
 Assisted with email routing issues and routed ticket to upper level support groups as needed.
 Assisted with remote user’s VPN access requests and helped remote users resolve any VPN access issues while on the road.
 Maintained printer server and managed proper printer server mappings, including adding new printers to the print server and updating
printer drivers when requested by desktop support techs.

3. EMILIO ALVAREZ PAGE THREE
PROFESSIONAL EXPERIENCE
(Continued)
MCCANN-ERICKSON, New York, NY 2001 - 2005
The world’s largest and most globally experience advertising agency network
Desktop Support Level 1 (September 2001 – April 2005)
 Provided first and second level support to helpdesk and field personnel to resolve remedy tickets.
 Supported end users with all software issues including, MS office 2000 – 2003 and MS windows 2000/XP issues.
 Helped with the planning and migration of all 1500 users systems from windows 95/98 to windows 2000 and later XP. Including
software upgrades as MS office 2000/XP.
 Supported end users remotely using LANDesk and VNC tools as well as assisted department with a rotating 24/7 on call helpdesk and
after hours support on a one month a year bases.
EDUCATION
NY INSTITUTE OF TECHNOLOGY, New York, NY
Completed Courses for a Bachelor of Science in MIS, 2005
TECHNICAL CAREER INSTITUTE, New York, NY
Associates Applied Science in Network Engineering, 2002