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GEORGE A. WHITE
4490 Riders Ridge Trial Phone: 407-558-6395
Snellville, GA 30039 gwangus2@gmail.com
PROFESSIONAL SKILLS
• Experience with desktop laptop networking LAN/WAN switch connectivity issues in all size organization
• Help Desk Software/Hardware end-user support, including installation, troubleshooting, hardware break/fix, phone support
• Strong customer support Experience in dealing with both internal/External customers
• Experience working on and troubleshooting Windows NT/95/98/ XP/Windows7 and MAC Operating Systems
• Experience building Configured new PCs from the ground up and deploying to users
• Telecom experience telephone Experience with Ghost PC imaging Software Symantec Norton Utilities
• Experience communicate technical information Conduct computer diagnostics to determine nature of problems
• Windows 2000/2003/2007,SQL,TCP/IP, Active Directory Microsoft Exchange Outlook 2003,2007,2010
• Experience with MDT Microsoft Deployment Toolkit, GPO Group Policy Objects and GPP Group Policy Preferences
• Experience with Lotus Notes and or Fax Over IP Basic understanding of Electronic Medical System and Preventive
• Experience performing Desktop Support (reset passwords, resolve email/ hardware/software/network
• Escalate more complex technical issues as defined through the team’s escalation and support process
PROFESSIONAL EXPERIENCE
Pomeroy Company /McKesson Corp Alpharetta GA 10/26/2015 to 05/09/2016
Desktop Support Tech II
Primary Responsibilities:
Provide technical assistance and support for incoming inquiries, service requests and issues related to computer systems, software
and hardware. Respond to tickets via email and phone. Respond to email messages for customers seeking help. Follow up with
customers to ensure their issue has been resolved. Take all steps to troubleshoot issues reported and resolve quickly or escalate to
the appropriate contact. Used BMC Remedy IT Service Management ticketing System
Run diagnostic programs to resolve problems like cleanup programs malware bytes. Resolve basic connectivity problems with
desktops, laptops and printers. Install and upgrade computer software and peripherals for clients remotely and onsite using office
communicator and join.me. Configure setup troubleshoot Microsoft Outlook .reset users password in Active Directory. Used
McAfee policy Orchestrator 5.1.1 to run Encryption recovery on customer PC and password recovery. Image New PC for customer
Loads appropriate software packages such as operating systems, networking components and office applications. Participates in
special projects as required.
Parata Systems LLC. Atlanta GA 06/04/2012 to 10/2015
Government and Institutional Support Engineer (GISE)
Responsibilities Prepares workstation by configuring hardware, software, and network interface cards, printers, and peripherals
Supports workstation Operating Systems Windows XP, Windows 7 performance by troubleshooting and resolving desktop issues;
responding to and correcting problems; researching and developing solutions; keeping inventory of all Parata systems Prepares
clients by conducting training in use of equipment and references installing Windows Server 2003 Enterprise Edition type of Server
Dell Power Edge 2900 T/R410 and T/R710 install SQL Server 2005 files and SQL Server 2005 SP4 files setup Microsoft
Responsible for working closely with our partners while meeting set operational and service level agreements with our customers
and partners apply new information. Provide technical assistance and customer service by e-mail and telephone Use the Sales Force
case management system to thoroughly document customer interactions and manage Connection travel nationwide to Support all
US Army and Navy Pharmacy sites thought the United States

2. Tri Quint Semiconductor Inc. Orlando FL 11/ 2010 to04/ 2012(Contract)
PC Tech II/III
Provided Desk side support imaging and setup new workstation configured new workstation with user name to join local
domain with Active Directory user accounts password resets etc. Perform software license management, exchange mailbox setup
permissions and maintenance Deployment and setup of new computer Perform system back-ups and recovery, and maintain desktop
backup system. Update desktop software/applications locally and remotely using Symantec PCAnywhere 12.5 Provide user
application assistance experience with Norton Ghost and Imaging Client installations and connectivity Transferring data from old
PC to new PC Break/Fix for all computer systems Installed and configured Cisco Systems VPN Client PBX Telecom Systems
Including Voicemail, VOIP. Installed and Configured Blackberry Desktop Manager DHCP client configuration TCP/IP client
configuration Install setup and configuration Network and Local Printer deploys network devices including routers, switches.
Orlando Health
Systems/Network Admin Orlando FL 06/2010 to10/ 2010(Temp)
Provide user application assistance. Install new computer operating systems peripherals Perform software license management
Perform system backup and recovery and maintain desktop backup application locally and remotely using LANDesk Radiology
PACS terms to troubleshoot medical imaging maintain specific documentation on all images including all software versions monitor
daily hardware support operations ensuring SLAs are met exceeded in that area work incident and problem ticket queue Spending
approximately 20% of time on phone support and 80% on other projects or assignments Also Maintaining appropriate system
security to meet any state or federal regulations and to insure the confidentiality of all patient data. Also provide telephone, email
and remote technical support preventive maintenance and calibrations on medical equipment including suction pumps, infusion
pumps, and electronic thermometers 2k two channel thermocouple with alarm. Assist in the installation, configuration, use and
maintenance of software applications that interact with the Windows Operating System
CNL Financial Group Orlando FL 04/2010 to 06/2010(Temp)
Helpdesk Tech Support-Telecom
Provided Desk side support imaging and setup new workstation Configured new workstation with user name to join local
domain with Active Directory work from Track-TI Ticketing System to manager and scheduling assigned technician work order
update and completed assignment Installed setup configured troubleshoot windows XP and windows 7 operating system programs
Including Microsoft office outlook 2007 word, excel, power point, publisher etc setup blackberry desktop manage for user mobile
phones Experience with telephony Installed and setup local and Network Printers Analyze, troubleshoot and repair a wide variety of
desktop computer problems related to hardware, software Verifies inventory of equipment service tag also Instructs user on how to
perform basic troubleshooting. Use Decontrol 1.1 Remote Connectivity Lotus Notes and or Fax over IP
Kaiser Permanente Atlanta, GA 03/ 2008 to03/ 2009
Desktop Support Deployment
Provides direct support for distributed computing infrastructure and hardware/software distribution Responds to and resolves or
escalates all customer issues within directives Responds to telephone calls, emails, and personnel requests for technical support.
Work on a Refresh Team to Image Thousand of HP Desktop/Laptop Workstation to Deployed, Installed,configure, maintain, and
troubleshoot computer applications and ensure they are fully functional Responsible to Created and Setup user profile in Active
Directory, Configured new Workstation with user name to join local domain. Configured and Setup Lotus Notes 8.5, Blackberry,
Network Printers. Upgrades and repairs computer hardware, including changing boards, increasing memory capacity, etc installs
peripherals and software Used Dame Ware for Remote Connectivity Windows Remote desktop connectivity Provides 1st
and 2 level
support to end users Deployment and repair of medical instrumentation HP portable suction pump,18600 suction machine
Harrison Design Associates Atlanta, GA 05/ 2006 to 02/2008
Desktop Administrator Support Tech
Provided Desk side, Network Administrator Support, created and setup new user profile in Active Directory. Responsible for
implementation and support of desktop devices, applications, peripherals, Ability to independently troubleshoot and resolve
hardware and operating system problems, Experience with desktop imaging software researches and resolves technical problems
with Autodesk Architectural Desktop 3.3 Configured new workstation with user name to join local domain, configured all wireless
devices Installed, configured, modified and repaired computer software/hardware, printers and plotters
Installed and configured Autodesk Architectural Desktop 3.3.Setup and configured user’s outlook exchange E-Mail addresses
export and import users PST files. Installed and configured Cisco Systems VPN Client PBX Telecom Systems Including Voicemail,
VOIP. Installed and Configured Blackberry Desktop Manager DHCP client configuration TCP/IP client configuration Performed
system backup/restore-VERITUS Backup Exec Sees things through to ensure resolution and user satisfaction
EDUCATION
Javelin Technical Institute, Atlanta, GA Microsoft Certified Professional Engineer
Gwinnett Technical Institute, Lawrenceville, GA Certification in AutoCAD Technology
Northeastern University, Boston, MA Communication Training Program
Roxbury Community College, Roxbury, MA Associate Degree in Electronics/Computer Science
RETS Electronics School of Technology, Boston, MA Certification in Electronics and Electrical Technology
A+, NET+, MCP, DELL Certifications Working on my CCNA CISCO Certification