Powering Personalization at RichRelevance with ThousandEyes

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Kevin Duffey, VP of IT Operations, spoke at ThousandEyes Connect SF 2016 about how RichRelevance ensures low latency and high reliability while serving up personalization to major ecommerce sites.

Technology

helps retailers
create personalized and relevant moments
for their customers
over the long arc of a customer relationship.
RichRelevance

©
2015
RichRelevance,
Inc.
All
Rights
Reserved.
Confidential.
Finish
the
look,
Preference
center,
recommendations

We
lead
the
personalization
market
on-‐site
product
recommendations
full
merchandizing
personalization
sort
&
search
personalization
content
personalization
email
mobile
call
center
store
SOA
services
apps
full
platform
FUNCTION
CHANNEL
ARCHITECTURE

44+
countries
230+
customers
32
languages
13
data
centers
$20+B
attributable
sales
1+B
recs
daily
RichRelevance
is
global:
Last
updated
11/10/2015

• San Francisco, CA
• Chicago, IL
• New York, NY
• Ashburn, VA
• Dallas, TX (2x)
• Miami, FL
• Amsterdam,
The Netherlands
• Frankfurt, Germany
• Stockholm, Sweden
• Singapore
• Tokyo, Japan
{rr}
Global
Data
Centers
Current Data Centers:
LON
AU
IN
?
E-‐EU
?

How
do
we
decide?
We
measure
and
research
global
traffic…

Let’s
walk
through
the
ThousandEyes

solution
we
used
to
help
Tesco

Groceries.

Its
more
than
Firefox
waterfalls,
or

other
public
products.
Its
fully

interactive,
data
rich
and
deeper.

Where
do
I
want
to
go
from
here
with
and

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This document outlines a presentation on using ThousandEyes to help retailers address challenges in digital experiences. It features three speakers and discusses how ThousandEyes can provide visibility and monitoring across retailers' apps, infrastructure, and employees. It also highlights key retail initiatives like optimizing ecommerce, back-office operations, and retail operations performance. ThousandEyes offers use cases to help improve uptime and assure the customer experience. The presentation concludes with next steps like free trials and demos of the ThousandEyes platform.

How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes

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This document discusses how to effectively monitor SD-WAN and SASE environments with ThousandEyes. It begins with an introduction of the speakers and an agenda that includes why SD-WAN is important, the challenges of monitoring these environments, testing scenarios for applications and underlays, a demo, and Q&A. SD-WAN is growing due to factors like site-to-cloud connections and cost optimization. The challenge is determining where issues occur across complex environments spanning networks, SASE services, applications and more. ThousandEyes provides visibility through testing from its global vantage points and agent-based infrastructure.

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ThousandEyes has released several new features and enhancements in February 2024, including a new API monitoring test type, platform innovations like dashboard filters, and improvements to endpoint monitoring. The presentation provides demonstrations of the new API test type, AWS API Gateway recommendations, Cisco Secure Access experience insights integration, enhanced endpoint test creation workflow, and event detection capabilities.

EMEA What is ThousandEyes? Webinar

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The document provides an overview of a presentation about ThousandEyes Digital Experience Assurance. It introduces the speakers and outlines the agenda which includes introducing ThousandEyes, discussing modern assurance challenges, a demo, and Q&A. It discusses how digital experiences impact business and outlines the challenge of managing experiences across distributed infrastructure with shrinking visibility. ThousandEyes is presented as a solution to assure digital experiences over any network with end-to-end visibility, intelligence, and automated workflows.

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The document provides a summary of three outages that occurred on March 5th and 6th, 2024: 1. A Meta outage from 15:00-19:27 UTC on March 5th that affected Facebook, Instagram, Messenger and other services due to backend authentication system failures. 2. A Comcast outage from 19:45-21:40 UTC on March 5th that caused increased latency and connectivity issues within Comcast's Texas backbone network, impacting applications like Webex, Salesforce and AWS. 3. A LinkedIn outage from 20:45-21:50 UTC on March 6th where the application was inaccessible due to backend service errors, though network connectivity was unaffected

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This document discusses how ThousandEyes can help healthcare organizations assure patient and clinician digital experiences. It provides an overview of the current healthcare landscape including challenges around digital transformation, hybrid workforces, and growing complexity. The document then outlines how ThousandEyes offers digital experience monitoring and internet visibility capabilities to help healthcare organizations improve patient experiences, ensure network assurance, enhance employee productivity, and reduce clinician frustration. Use cases are presented for optimizing applications, infrastructure, and supporting remote workforces.

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This document provides an overview of a ThousandEyes presentation. It includes: - Introductions of the featured speakers from ThousandEyes - Information about asking questions during the presentation - The agenda which covers a ThousandEyes introduction, demo, and Q&A - Details on ThousandEyes locations, customers, and founding - Use cases for how their monitoring solutions support digital experiences - A demo section showing how their tools monitor remote workforces and the internet

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The document summarizes new features and enhancements for the ThousandEyes product in February 2024. It includes a new API monitoring test type, platform innovations like dashboard filters, and enhancements to ThousandEyes endpoint monitoring and its integration with Cisco Secure Access and Webex. It also previews upcoming capacity planning features for WAN Insights. Feature demos are provided to showcase the new API test type, dashboard filters, and endpoint test creation workflow.

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The document summarizes internet outages that occurred in 2023. It provides statistics on different types of outages including an increase in cloud service provider outages and application outages. Specific outages that impacted Microsoft, Virgin Media, AWS, Slack, Square, and Workday are described in 1-2 sentences each. Key takeaways are to understand how applications and networks are interconnected, track different outage categories over time, and that improved visibility can help prevent and minimize outage impact.

Enhancing SaaS Performance: A Hands-on Workshop for Partners

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The document outlines an enterprise digital experience workshop hosted by Cisco. The agenda includes an overview of ThousandEyes, which provides end-to-end network visibility through a global network of agents. It covers how traditional tools cannot monitor external dependencies and domains not owned by the enterprise. The agenda also includes a guided demo of the ThousandEyes platform and its many use cases for issues like hybrid work, SaaS apps, and secure access.

The Top Outages of 2023: Analysis and Takeaways

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The document discusses internet outages in 2023 based on analysis from ThousandEyes. It finds that cloud service provider outages increased compared to internet service provider outages. Outages tended to be more localized within the US rather than global. Application outages also rose over the year. Case studies of specific outages that impacted Microsoft, Virgin Media, AWS, Slack, Square, and Workday/Cloudflare are presented. The takeaways are that understanding how applications work is important to identify failures, and improved visibility across networks and applications can help prevent and minimize outage impacts.

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The document discusses internet outages in 2023 according to analysis by ThousandEyes. It finds that cloud service provider outages increased compared to internet service provider outages. It also notes that outages tended to be more localized within the US rather than global. The document reviews several outages that occurred in 2023, including issues with Microsoft, Virgin Media, AWS, Slack, Square, and an outage involving both Workday and Cloudflare due to infrastructure failures. It emphasizes the importance of understanding how applications and networks interact to identify failures and make improvements to prevent outages.

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Powering Personalization at RichRelevance with ThousandEyes

2. helps retailers create personalized and relevant moments for their customers over the long arc of a customer relationship. RichRelevance

4. We lead the personalization market on-‐site product recommendations full merchandizing personalization sort & search personalization content personalization email mobile call center store SOA services apps full platform FUNCTION CHANNEL ARCHITECTURE

5. 44+ countries 230+ customers 32 languages 13 data centers $20+B attributable sales 1+B recs daily RichRelevance is global: Last updated 11/10/2015

6. • San Francisco, CA • Chicago, IL • New York, NY • Ashburn, VA • Dallas, TX (2x) • Miami, FL • Amsterdam, The Netherlands • Frankfurt, Germany • Stockholm, Sweden • Singapore • Tokyo, Japan {rr} Global Data Centers Current Data Centers: LON AU IN ? E-‐EU ?

7. How do we decide? We measure and research global traffic…

8. How do we decide? We measure and research global traffic…

9. How do we decide? We measure and research global traffic…

10. A quick use case from last month…

11. A quick use case from last month…

12. A quick use case from last month…

13. A quick use case from last month…

14. A quick use case from last month…

15. A quick use case from last month…

16. Let’s walk through the ThousandEyes solution we used to help Tesco Groceries. Its more than Firefox waterfalls, or other public products. Its fully interactive, data rich and deeper.

17. Where do I want to go from here with and

18. Thank You!

Powering Personalization at RichRelevance with ThousandEyes

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