Assure Patient and Clinician Digital Experiences with ThousandEyes for Healthcare

Assure Patient and
Clinician Digital
Experiences with
ThousandEyes for
Healthcare
Speaker Name, Speaker title
Department or Date
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 1

Featured speakers
Allison Norfleet
Global Healthcare Leader
Suzanne Phillips
Global Marketing Manager
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Christopher Hunt
Technical Solutions Architect

3
Housekeeping
Before we begin…
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Agenda
Agenda
4
1. Healthcare Landscape
2. The Challenge
3. How ThousandEyes
Can Help
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

Today’s healthcare climate
of organizations have developed their health equity
strategy within the past five years1
60%
By 2030, the global healthcare sector will need an
estimated 80 million more workers to meet demand,
18 million of those will be needed for low-income
countries2
80M
the average cost of a data breach in healthcare,
a figure up 53% from 2020. This makes healthcare
the industry with the highest cost of a data breach
for the 13th consecutive year.3
$10.9M
The global healthcare sector accounts for as much
as 5 percent of all emissions globally.2
5%
of global
emissions
What is happening in the market

Global healthcare perspective
Technology Acceleration: Challenges and Opportunities
Virtual and mobile experiences
are expanding beyond basic telehealth to
transform triage, post-acute and chronic care,
requiring new digital tools and
infrastructure to enable equitable care
Sustainability objectives and the need
to optimize patient flow are forcing
health systems to rethink the physical
infrastructure for care facilities
Cybersecurity continues to be a top
concern as IoT, IoMT, and medical
devices increase the threat surface
Consumerism is accelerating
the expectation of continuous access
to patient experiences through self-
service and automation delivered in a
call, click, or chat
Shortfall of workers continues to grow
and exacerbate the backlog of care

Improve digital experiences and application performance to meet
patient, clinician, and administrative demand from anywhere
77%
Of clinicians expect real-time patient
analytics to be critical to personalized care in
the future1
Reimagine applications & Hybrid work
88% of US office-based physicians are using an EMR/EHR
system2
Of US adults have used an app for health-
related purpose in the last twelve months3
63%
79% of employees report improved work-life
balance as a result of hybrid work2

Continuous and reliable connectivity and
endpoint visibility to enable mission-critical
workflows from clinic to hospital to home
Transform infrastructure
78%
Of global networking leaders said their organizations are planning to
host more than 40% of their workloads in the cloud by 20251
41%
Of global networking professionals said providing secure access
to applications distributed across multiple clouds is the top
challenge for their organization, followed by gaining end-to-end
visibility into network performance and security (37%)1

Growing complexity …
DATA CENTER & CONTACT CENTER
SURGICAL CENTER
DATA CENTER, SECURITY, PACS
URGENT CARE
HOSPITAL
DATA CENTER & CONTACT CENTER
x3
x2
HYBRID WORKFORCE
TELEHEALTH
MOBILE HOSPITAL
TELEHEALTH
CLINICAL SYSTEMS
1000s of apps to manage
Disparate security policies
Networks growing exponentially

≈
Managing digital healthcare
experiences should be simple
Patient Employee
INTERNET
Hospitals
and
Clinics
HQ and
Corp
Hybrid
workers
Apps
Data
Websites
Services

≈
ISP
VPN TUNNEL
We know it’s more complex…
Patient Employee
Data Center
VPN
ISP
IS
P
IS
P
Internet
MyChart
EMR
Portal
MyPay
QuickPay
DNS
BGP Carriers
ISP
Other
Infrastructure
App1
App2
WebServer(s)
Hospitals
and
Clinics
HQ and
Corp
WFH and
Remote
App3
SaaS
SaaS

We’re in a
new world
12
The Challenge
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All distributed
Your Apps
Your People
Your Infrastructure

13
The Challenge
Visibility and
control is
shrinking
External
dependencies
are exponentially
growing Network Internet
Cloud
SaaS + API
Home
Office
App Stack
Data Center
Sa
aS

Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
14
The Challenge
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”

15
The Challenge
Management paradigm
IT Assets You Control
Find Fix

16
The Challenge
Management paradigm
IT Assets You Don’t Control
IT Assets You Control
Escalate
?
Evidence
Find Fix
has shifted

17
© 1992–2024 Cisco Systems, Inc. All rights reserved. @ThousandEyes
There is a better way

18
faster

19
smarter

20

•Digital Experience and Internet Visibility
Internet
Patients
Clinicians
Network
Services
Content Delivery
(WebServers,
CDN...etc.)
App
Servers
Micro
Services
DBs
External
Dependencies

ThousandEyes Collective Intelligence
1000+
Vantage
Points
Billions
Daily Path
Measurements
Thousands
Digital
Services
110+
Countries

24

25
ThousandEyes Internet Insights
Know if your patients or
clinicians are affected by
an Internet outage.
Quickly identify
Sev1 issues.
Correlate outages with
your own tests.
Providers:
• Internet Service Providers
• Unified Communications as a Service
• Content Delivery Networks
• DNS
• IaaS
• Security as a Service
• Application Insights O365, WebEx,
Salesforce and more

26
See, understand,
and improve
digital experiences
across your
healthcare
institution

27
ThousandEyes
Impact on
Healthcare
Improved patient digital experiences
Network assurance
Better employee experiences
Less clinician frustration

Healthcare Landscape
Healthcare Initiatives that Drive Business Outcomes
Improve digital experiences and
application performance to meet
patient, clinician, &
administrative demand from
anywhere.
• Digital front door
• Telehealth and virtual care
Patient care
anywhere
Use Cases
Your Apps
“Any lost calls — especially during enrollment periods — is lost
business for us... Having ThousandEyes enabled us to know where the
problem was and reroute traffic from that connection point, thus
avoiding that potential loss of business.” - Director of network engineering,

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Continuous, reliable connectivity
and endpoint visibility enable
workflows from clinic to hospital
to home regardless of the
underlying IT infrastructure.
• Hybrid cloud for healthcare
• Location services for clinical
environments
Data-driven clinical
workflows
Use Cases
Your Infrastructure
“We looked at several
products: tools that provide
visibility for the laptop [and]
into the applications or [to]
monitor the network. But there
were no products that
comprehensively provided
visibility across the internet
transport layer from our data
centers to the service
providers all the way to the
remote user’s laptop. This was
a huge gap.”
- Director of network engineering,
Healthcare Service Provider

30
Enable clinicians and
administrative staff to be
productive anywhere,
anytime.
• Hybrid workforce
• Clinical communications and
collaboration
Operational workforce
transformation
Use Cases
Your People
“I think it’s worked out extremely well since our employees are successfully working from home,
largely due to the ability for us to traverse the internet with ThousandEyes.”
- Director of network engineering, healthcare services provider

31
Improve digital experiences and
application performance to meet
patient, clinician, &
administrative demand from
anywhere.
• Digital front door
• Telehealth and virtual care
Enable clinicians and
administrative staff to be
productive anywhere,
anytime.
• Hybrid workforce
• Clinical communications and
collaboration
Continuous, reliable connectivity
and endpoint visibility enable
workflows from clinic to hospital
to home regardless of the
underlying IT infrastructure.
• Hybrid cloud for healthcare
• Location services for clinical
environments
Patient care
anywhere
Operational workforce
transformation
Data-driven clinical
workflows
Use Cases
Use Cases
Use Cases
Your Apps Your People
Your Infrastructure

32
Our Use Cases
Empowering every digital experience
Your Patients
Cloud End User
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain

33

34
Next steps
and Q&A
Learn
more
Free
trial
Demo
• Get a real-time view of the health of the Internet
www.thousandeyes.com/outages/
• Learn about ThousandEyes for Healthcare
• www.thousandeyes.com/solutions/healthcare
• Sign up for a free trial:
www.thousandeyes.com/signup/
• Request a demo:
www.thousandeyes.com/request-demo

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