SlideShare a Scribd company logo
August 2022
Brian Tobia and Jillian Murphy
March 2024
Featured Speakers
Ian Waters
Head of EMEA Marketing
Bart Jan Menkveld
Product Architect
3
@ThousandEyes
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Before We Begin...
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• If you have any audio problems, please chat us for help
• A recording of this presentation will be sent to you in a few days
New ThousandEyes Product Features
and Release Highlights – February 2024
● New API Monitoring Test Type and Integrations
● Platform Innovations
● ThousandEyes Endpoint Monitoring Enhancements
API Test Type
API Monitoring
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Use of APIs in Different Industries
An eCommerce app using APIs
from UPS or FedEx for calculating
shipping prices and Stripe or
PayPal payment APIs in a
checkout process
A brick-and-mortar retail website
with a "Find Store Near You"
function, potentially based on a
Google Maps API
A bank using Twilio’s API for
sending automatic SMS’s due to
fraudulent activity
Travel websites allowing options
and prices comparison with data
from various airlines, hotels, and
car rental services using their
APIs.
What if your API fails?
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 7
• Purpose-built test for monitoring web APIs
• New step-builder configuration
• New API View layer
• More powerful than an HTTP Server test
o Multi-step with chaining
o Credentials Repository for authentication
o Additional HTTP methods
• Easier than setting up a Transaction test for API monitoring
o No scripting required
Introducing the ThousandEyes API Test Type
New Cloud & Enterprise Agent Test Type
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 8
API Test View
Demo
API Test Type
AWS Test Recommendations - API Gateway
API Monitoring
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Which API does my business use?
Amazon API Gateway is an interface that sits in
between the application and the microservices.
Developers use them to create, publish, maintain,
monitor and secure APIs. An API Gateway can handle
any type of interaction between your website, web or
mobile application or even IoT devices and
your microservices.
Monitoring API Gateway is a key to measuring the
user-facing application performance!
Auto-discover Amazon API gateway from your AWS account
Single point of entry to your backend services
Easy to set up
1. Pulls the active API configuration from AWS
2. Recommends API endpoints as test targets
3. Deploy API tests via test template
4. Complete API required parameters
5. Start monitoring API performance
Helps SRE team to identify the
critical API endpoints used in
Production vs. staging, and which
environments should be
monitored
Automatically discovers each
API’s supported methods,
required parameters and
headers
Provides recommendation based on your live AWS settings
AWS Test Recommendations - API Gateway
AWS Integration Setup
● Add AWS Integration
● Create a new AWS
role applying the provided
[permission policy]
and [Trust policy]
● Copy/paste the
created role’s ARN
● Test integration
● Confirm the status
as Connected
API Recommendations Discovery
Discovers API endpoints
deployed in all regions
● Every API endpoint URL is available to choose
as a test target.
● Choose the API methods to monitor
(Test template supports single step API test )
Cisco Secure Access - Experience Insights
Endpoint Monitoring
Enhancements
Recently Released
Cisco Secure Access - Experience Insights
CSA Experience Insights - DEM Module
● Every Cisco Secure Access client will have
ThousandEyes endpoint installed
● ThousandEyes metrics will be pulled into the
Cisco Secure Access dashboard
● Clients overview provides a geographic
breakdown of users
● Client overview list shows key device
network and system performance
status
● Health status lets you easily identity
users experiencing problems
Secure Access Integration - Client Details
● Provides detailed system
performance metrics and
device version
information
● Displays the path
between the endpoint
and the Secure Access
gateway
● Collaboration
performance is displayed
from ThousandEyes
dynamic test data
Secure Access Integration
Top 20 SaaS Apps Performance
● Displays performance data for the
most popular SaaS applications and
their current reachability status
● Performance is measured from
global ThousandEyes vantage
points
● Data can be filtered by a specific
location to view regional
performance
New Endpoint Test Creation Workflow
Endpoint Monitoring
Enhancements
Recently Released
Endpoint Agent Test Type Renaming
● Automated Session Tests will be renamed to Dynamic Tests
● Browser Tests will be renamed to Real User Tests
New Endpoint Test Creation Workflow
Easily set up monitoring for popular applications
● Standard templates tagged as “Created by
ThousandEyes” are added to serve as a
quick way to get started with the platform.
● Supported in both Cloud and Enterprise
Agent and Endpoint monitoring
● Can be filtered by “ThousandEyes”
● “ThousandEyes Certified” templates also
include a Best Practices guide
New Endpoint Test Creation Workflow
Custom Application Wizard
● For custom applications, the new wizard
allows you to add Dynamic (AST) and
Scheduled tests
● Easily view agent capacity and select agents
to run the test on
● Configure test parameters and then deploy
the new test using this workflow
Demo
23
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
New Endpoint Test Creation Workflow
Webex Dynamic Test Updates
Endpoint Monitoring
Enhancements
Recently Released
Webex Dynamic Test Updates
New Single Dynamic Test for All Webex Services
● Expanded support for Webex sessions:
- Webex Meeting
- Webex Calling to PSTN
- Call on Webex (Locus call)
- Webex video integration for Microsoft
Teams (VIMT)
● Supported on the ThousandEyes
endpoint agent and RoomOS Agent
● Control hub integration now supports the
monitoring of all session types
Dashboard Filters
Platform
Recently Released
Dashboard Filters
Enhanced User Control Over Dashboards & Widgets
● Gives you the ability apply a global filter to
a dashboard, allowing for dynamic service
and health visibility
● Widgets can be filtered by criteria such as
agents, labels, locations, and users
● Allows for changing scope of an
investigation/dataset without having to
modify individual widgets
● Widgets can be locked for static values
that aren’t affected by filters
Dashboard Filters
Saved Filters Library Enables Different Use Cases
● Once a filter is saved, it can be loaded
for later use
● Filters library allows you to pivot to
different investigations or views
Demo
29
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Dashboard Filters
ThousandEyes Event Detection
Platform
Recently Released
Challenges with Alerts
Staff lacks expertise
to diagnose &
troubleshoot issues
Time spent on manual,
inefficient workflows
Difficult to understand
impact of issues
Event Detection Overview
What is it?
• A system that automatically analyzes, detects, &
correlates anomalies to identify problem domain
based on results from synthetic tests
When will it be available?
• Released now!
How do you get access?
• Available to all customers using cloud &/or
enterprise agents
• No additional config or setup needed
• Premium feature offered to all customers at no
extra cost
Demo
33
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Event Detection
• Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
youtube.com/@theinternetreport_official
34
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
and Q&A • New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
• New Getting Started Guides
docs.thousandeyes.com/product-documentation/getting-started
Blog and
Podcast
Learning
Resources
Support
Community
• Join the discussion at the ThousandEyes Support
Community: cs.co/TESupport
• Reach out to your CSM with any questions
Connect
With Your
CSM
35
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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New ThousandEyes Product Features and Release Highlights: March 2024

  • 1. August 2022 Brian Tobia and Jillian Murphy March 2024
  • 2. Featured Speakers Ian Waters Head of EMEA Marketing Bart Jan Menkveld Product Architect
  • 3. 3 @ThousandEyes © 1992–2022 Cisco Systems, Inc. All rights reserved. Before We Begin... • If you have any questions, please type them in the Q&A window • If you have any audio problems, please chat us for help • A recording of this presentation will be sent to you in a few days
  • 4. New ThousandEyes Product Features and Release Highlights – February 2024 ● New API Monitoring Test Type and Integrations ● Platform Innovations ● ThousandEyes Endpoint Monitoring Enhancements
  • 5. API Test Type API Monitoring Recently Released
  • 6. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Use of APIs in Different Industries An eCommerce app using APIs from UPS or FedEx for calculating shipping prices and Stripe or PayPal payment APIs in a checkout process A brick-and-mortar retail website with a "Find Store Near You" function, potentially based on a Google Maps API A bank using Twilio’s API for sending automatic SMS’s due to fraudulent activity Travel websites allowing options and prices comparison with data from various airlines, hotels, and car rental services using their APIs. What if your API fails?
  • 7. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 7 • Purpose-built test for monitoring web APIs • New step-builder configuration • New API View layer • More powerful than an HTTP Server test o Multi-step with chaining o Credentials Repository for authentication o Additional HTTP methods • Easier than setting up a Transaction test for API monitoring o No scripting required Introducing the ThousandEyes API Test Type New Cloud & Enterprise Agent Test Type
  • 8. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 8 API Test View
  • 10. AWS Test Recommendations - API Gateway API Monitoring Recently Released
  • 11. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Which API does my business use? Amazon API Gateway is an interface that sits in between the application and the microservices. Developers use them to create, publish, maintain, monitor and secure APIs. An API Gateway can handle any type of interaction between your website, web or mobile application or even IoT devices and your microservices. Monitoring API Gateway is a key to measuring the user-facing application performance! Auto-discover Amazon API gateway from your AWS account Single point of entry to your backend services
  • 12. Easy to set up 1. Pulls the active API configuration from AWS 2. Recommends API endpoints as test targets 3. Deploy API tests via test template 4. Complete API required parameters 5. Start monitoring API performance Helps SRE team to identify the critical API endpoints used in Production vs. staging, and which environments should be monitored Automatically discovers each API’s supported methods, required parameters and headers Provides recommendation based on your live AWS settings AWS Test Recommendations - API Gateway
  • 13. AWS Integration Setup ● Add AWS Integration ● Create a new AWS role applying the provided [permission policy] and [Trust policy] ● Copy/paste the created role’s ARN ● Test integration ● Confirm the status as Connected
  • 14. API Recommendations Discovery Discovers API endpoints deployed in all regions ● Every API endpoint URL is available to choose as a test target. ● Choose the API methods to monitor (Test template supports single step API test )
  • 15. Cisco Secure Access - Experience Insights Endpoint Monitoring Enhancements Recently Released
  • 16. Cisco Secure Access - Experience Insights CSA Experience Insights - DEM Module ● Every Cisco Secure Access client will have ThousandEyes endpoint installed ● ThousandEyes metrics will be pulled into the Cisco Secure Access dashboard ● Clients overview provides a geographic breakdown of users ● Client overview list shows key device network and system performance status ● Health status lets you easily identity users experiencing problems
  • 17. Secure Access Integration - Client Details ● Provides detailed system performance metrics and device version information ● Displays the path between the endpoint and the Secure Access gateway ● Collaboration performance is displayed from ThousandEyes dynamic test data
  • 18. Secure Access Integration Top 20 SaaS Apps Performance ● Displays performance data for the most popular SaaS applications and their current reachability status ● Performance is measured from global ThousandEyes vantage points ● Data can be filtered by a specific location to view regional performance
  • 19. New Endpoint Test Creation Workflow Endpoint Monitoring Enhancements Recently Released
  • 20. Endpoint Agent Test Type Renaming ● Automated Session Tests will be renamed to Dynamic Tests ● Browser Tests will be renamed to Real User Tests
  • 21. New Endpoint Test Creation Workflow Easily set up monitoring for popular applications ● Standard templates tagged as “Created by ThousandEyes” are added to serve as a quick way to get started with the platform. ● Supported in both Cloud and Enterprise Agent and Endpoint monitoring ● Can be filtered by “ThousandEyes” ● “ThousandEyes Certified” templates also include a Best Practices guide
  • 22. New Endpoint Test Creation Workflow Custom Application Wizard ● For custom applications, the new wizard allows you to add Dynamic (AST) and Scheduled tests ● Easily view agent capacity and select agents to run the test on ● Configure test parameters and then deploy the new test using this workflow
  • 23. Demo 23 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. New Endpoint Test Creation Workflow
  • 24. Webex Dynamic Test Updates Endpoint Monitoring Enhancements Recently Released
  • 25. Webex Dynamic Test Updates New Single Dynamic Test for All Webex Services ● Expanded support for Webex sessions: - Webex Meeting - Webex Calling to PSTN - Call on Webex (Locus call) - Webex video integration for Microsoft Teams (VIMT) ● Supported on the ThousandEyes endpoint agent and RoomOS Agent ● Control hub integration now supports the monitoring of all session types
  • 27. Dashboard Filters Enhanced User Control Over Dashboards & Widgets ● Gives you the ability apply a global filter to a dashboard, allowing for dynamic service and health visibility ● Widgets can be filtered by criteria such as agents, labels, locations, and users ● Allows for changing scope of an investigation/dataset without having to modify individual widgets ● Widgets can be locked for static values that aren’t affected by filters
  • 28. Dashboard Filters Saved Filters Library Enables Different Use Cases ● Once a filter is saved, it can be loaded for later use ● Filters library allows you to pivot to different investigations or views
  • 29. Demo 29 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Filters
  • 31. Challenges with Alerts Staff lacks expertise to diagnose & troubleshoot issues Time spent on manual, inefficient workflows Difficult to understand impact of issues
  • 32. Event Detection Overview What is it? • A system that automatically analyzes, detects, & correlates anomalies to identify problem domain based on results from synthetic tests When will it be available? • Released now! How do you get access? • Available to all customers using cloud &/or enterprise agents • No additional config or setup needed • Premium feature offered to all customers at no extra cost
  • 33. Demo 33 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Event Detection
  • 34. • Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ • Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official 34 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A • New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial • New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community • Join the discussion at the ThousandEyes Support Community: cs.co/TESupport • Reach out to your CSM with any questions Connect With Your CSM
  • 35. 35 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.