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Featured Speakers
IanWaters
Director, EMEA Marketing
Thomas Pilz
Technical Solutions Architect
3
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
4
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Agenda
• IntroducingThousandEyes Digital
Experience Assurance
• Modern Assurance Challenges
• Demo
• Q&A
We’re in a
new world
5
The Challenge
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All
distributed
Your Apps
Your People
Your Infrastructure
6
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
The Challenge
Visibility and
control is
shrinking
External
dependencies are
exponentially
growing Network Internet
Cloud
SaaS + API
Home
Office
App Stack
Data Center
SaaS
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
7
The Challenge
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”
8
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Negative digital experiences impact business
Your Apps Your People Your Infrastructure
1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime
70%
of outages
1hr.=$400K+
downtime to $1Mil-5Mil+
Third-party operators
(including cloud, hosting,
colocation, telecommunication
providers, etc.) account for 70%
of all publicly reported outages2
Businesses losing $700
billion a year to IT
downtime1
The average cost of an unplanned
application outage was estimated at over
$400,000 per hour. Critical application
failures exact a far steeper toll, from
$500,000 to $1 million per hour4
1.6 hrs.
avg. downtime per week
59% of Fortune 500
companies experience a
minimum of 1.6 hours of
downtime per week3
$700B
business loss
9
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Assure
digital
experiences
over any
network
10
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes Digital Experience Assurance
Proactive
intelligence
End-to-end
visibility
Automated
workflows
Branch/Campus
Home Internet Cloud/App
Assure end-to-end digital experience over any network
VISIBILITY INTELLIGENCE WORKFLOWS
11
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes Platform
1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps
APIs
XaaS
End user
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
The experience you need to deliver
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
…but the reality is
ThousandEyes
Enterprise Agents Cloud Agents Endpoint Agents
Demo
15
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
16
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Our Use Cases
Empowering every digital experience
Your Apps
Customer Workforce
Your People
Enterprise
Your Infrastructure
Deliver stellar
digital experiences
to users
Keep workers connected and
enjoying seamless app
performance
Optimize and sustain the
flow of your digital
supply chain
17
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
“Here’s the Data!”
Executives Users
Service Providers /
Partners
Operations/ITSM
Shared Services
NetOps/NOC
NetEng/NetArch
Cloud and Production
PlatformTeams
Application
Teams
“Is it the network?”
“Is it the application?”
“Where to escalate?”
“Is it the Cloud Proxy? DNS”
“Is there an Internet outage?”
“Why is response time slow?”
Provides a Common Operational Language
18
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
•How to improve overall visibility
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers IS
P
VoIP
IaaS Providers SaaS Providers UCaaS
DDoS Security
Websites & Apps DNS
Services
WFH
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
19
Learn
more
Free
Trial
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a FreeTrial: https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo
20
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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EMEA What is ThousandEyes? Webinar

  • 1.
  • 2. Featured Speakers IanWaters Director, EMEA Marketing Thomas Pilz Technical Solutions Architect
  • 3. 3 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. 4 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Agenda • IntroducingThousandEyes Digital Experience Assurance • Modern Assurance Challenges • Demo • Q&A
  • 5. We’re in a new world 5 The Challenge © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Colocation Data Center SaaS SaaS SaaS SaaS SaaS All distributed Your Apps Your People Your Infrastructure
  • 6. 6 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The Challenge Visibility and control is shrinking External dependencies are exponentially growing Network Internet Cloud SaaS + API Home Office App Stack Data Center SaaS
  • 7. Colocation Data Center SaaS SaaS SaaS SaaS SaaS Massive blind spots erode ability to manage 7 The Challenge © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. So many layers, domains, and providers Traditional tools don’t work for what you don’t own “Is it the user environment?” “Is it the Edge?” “Is it the Internet?” “Is it the application?” “Is it the cloud?” “Is it the DNS?”
  • 8. 8 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Negative digital experiences impact business Your Apps Your People Your Infrastructure 1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime 70% of outages 1hr.=$400K+ downtime to $1Mil-5Mil+ Third-party operators (including cloud, hosting, colocation, telecommunication providers, etc.) account for 70% of all publicly reported outages2 Businesses losing $700 billion a year to IT downtime1 The average cost of an unplanned application outage was estimated at over $400,000 per hour. Critical application failures exact a far steeper toll, from $500,000 to $1 million per hour4 1.6 hrs. avg. downtime per week 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week3 $700B business loss
  • 9. 9 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Assure digital experiences over any network
  • 10. 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Digital Experience Assurance Proactive intelligence End-to-end visibility Automated workflows Branch/Campus Home Internet Cloud/App Assure end-to-end digital experience over any network
  • 11. VISIBILITY INTELLIGENCE WORKFLOWS 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Platform 1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight Cloud Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight
  • 12. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The experience you need to deliver
  • 13. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. …but the reality is
  • 14. ThousandEyes Enterprise Agents Cloud Agents Endpoint Agents
  • 15. Demo 15 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 16. 16 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Our Use Cases Empowering every digital experience Your Apps Customer Workforce Your People Enterprise Your Infrastructure Deliver stellar digital experiences to users Keep workers connected and enjoying seamless app performance Optimize and sustain the flow of your digital supply chain
  • 17. 17 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential “Here’s the Data!” Executives Users Service Providers / Partners Operations/ITSM Shared Services NetOps/NOC NetEng/NetArch Cloud and Production PlatformTeams Application Teams “Is it the network?” “Is it the application?” “Where to escalate?” “Is it the Cloud Proxy? DNS” “Is there an Internet outage?” “Why is response time slow?” Provides a Common Operational Language
  • 18. 18 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. •How to improve overall visibility Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers IS P VoIP IaaS Providers SaaS Providers UCaaS DDoS Security Websites & Apps DNS Services WFH © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 19. 19 Learn more Free Trial Next Steps • Subscribe to our blogs https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a FreeTrial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo
  • 20. 20 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

Editor's Notes

  1. The IT landscape has fundamentally changed. It used to be that everything was in the enterprise perimeter  Applications were the data center You had workers in branch offices  You had a managed network connecting those things  And you had tools if something went wrong That’s just not the case anymore. Now… Applications are becoming more modular  Everything is moving to the cloud Best-of-breed API services Many workers are remote or hybrid. Because of that…networks are everywhere As an enterprise, you need to be able to connect users and apps together over any network The Internet has become the underlay for enterprises today It’s a very different environment than traditional IT
  2. We’re in a world defined by an entirely new stack. Cloud is the new data center Internet is the new network SaaS is the new app stack – not just for your employees – apps are built top of other apps.  Home is the new office The center of gravity is now external. What all these things have in common is that you don’t own any of it – you’ve gained agility, but what you’ve had to give up is control. And you’ve taken on the responsibility to deliver service outcomes across a huge number of dependencies you don’t own.
  3. The challenge of this new management paradigm is that it requires visibility. But everything outside your environment becomes a big black box. It could be the service provider, it could be an application, it could be an edge service — and you just don’t know.  It takes an incredible amount of time and resources just to determine the problem — or you may not find the problem at all. It’s not just about troubleshooting. It’s also about knowing where you optimize, where you should make the investments, and where to pay down your technical debt. [TIP] Question audience on any recent challenges they have faced and/or include a personal customer anecdote with metrics.
  4. It’s estimated that companies lose $700 billion a year due to downtime. 70% of those outages are caused by cloud providers and ISPs.  Downtime is not just massive outages, but also systemic issues. 59% of Fortune 500 companies have nearly 2 hours of downtime every week.  That translates into lost business, disruption of the workforce, and reputational damage.
  5. This is where ThousandEyes comes in…  Our mission is to help companies, see, understand and improve connected experiences everywhere How do we do this?
  6. So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud  From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing.  We correlate all of these metrics and from that enable collective insight.
  7. Whether it's customer or internal facing applications. Whether it's your workforce. Whether it's your SD-WAN, secure edge, or SASE infrastructure. We enable you to see across all of these critical areas to understand experience.