Presented by Sergio Licea and Primoz Kolman

1. How to Effectively
Monitor SD-WAN and
SASE Environments
with ThousandEyes
Primož Kolman, Global Technical Solutions Architect
Sergio Licea, Global Go-To-Market Manager

2. Featured speakers
Primož Kolman
Global Technical Solutions Architect
Sergio Licea
Global Go-To-Market Manager
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. 3
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
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4. Agenda
4
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• Why SD-WAN?
• The Challenge
• Testing scenarios
• Demo
• Recap
• Q&A

5. 5
Why SD-WAN?
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Drivers and one “particular” event
From a few years ago to today
Site-to-cloud
connections
Centralized
management solution
Cost optimization
Before 2019 2020 Today

6. 6
Why SD-WAN?
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
A Massive Network Transformation
of all enterprise locations
in 2025 will use internet
access as their only
WAN transport
driven by increased
flexibility to secure the
hybrid workforce and
branch locations
of enterprises will have
implemented SD-WAN
by 2025
40% 65% SASE
adoption
Sources: Gartner - Predicts 2022: Operationalizing the Distributed Enterprise, Published 19 October 2021; Magic Quadrant for Security Service Edge, Updated 30 March 2022, Published 15 February
2022; Forecast Analysis: Public Cloud Services, Worldwide, 3Q21 Update, Published 20 October 2021

7. 7
Why SD-WAN
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
The Landscape
More distributed branch locations, more cloud-based applications in use
Demand for diverse
SD-WAN functionalities
Mission-critical apps
used from many
enterprise branch
locations
SD-WAN offers
increasingly delivered as
part of a broader
security offering such as
NGFW or SASE
Users’ performance
expectations at the
office

8. 8
Why SD-WAN?
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• Deliver high availability at the branch, enabled by routing traffic dynamically across
multiple links.
• Ensure performance for mission-critical applications.
• Manage traffic congestion for multiple to many users at a branch location.
• Simplify connectivity to multiple clouds in an automated and orchestrated solution.
• Support hybrid infrastructure where applications are delivered from both on-premises
and the cloud, requiring flexible topologies.
The Future of SD-WAN
Organizations that need to:
Source: Gartner - Is SD-WAN Dead? Published January 2024.

9. 9
The Challenge
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Problem Landscape: Branch Office
Branch office
Secure web
gateway
Cloud access
security broker
(CASB)
SD-WAN router
C I S C O S E C U R E A C C E S S
Adaptive MFA
C I S C O S A S E
DNS security
Device posture
and health
Behavior
analytics
Internet
SaaS
Continuous
verification
S D - W A N
On-prem apps
Telemetry
Integrated multi-
cloud access
Application
SLA
Analytics /
automation
Middle-mile
efficiency
SaaS
optimization
L7
firewall
SSO
SD-WAN mesh
IPSec tunnel
Is it the SECaaS?
Is it the SaaS
app?
Is it the enterprise
LAN?
Is it SD-WAN
overlay?
Is it the transit
ISP?
Is it SD-WAN
underlay?
Is it the ISP?
Is it the Application?

10. 10
The Challenge
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Why do you need Digital Experience Assurance?
IF
YOU
CAN
R E A D T H I S ,
Y O U P R O B A B L Y
D O N ’ T N E E D
S A S E V I S I B I L I T Y
* Visibility? Observability? Network
Assurance?
Potato, potato!

11. 11
The Challenge
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Why do you need Digital Experience Assurance?
Houston, we
have a problem
Employee

12. 12
Intro to ThousandEyes
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ThousandEyes Digital Experience Assurance
VISIBILITY INTELLIGENCE WORKFLOWS
1000s Global Vantage Points Unique multi-layer Telemetry Global Actionable Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps APIs
XaaS
End user
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight

13. 13
Intro to ThousandEyes
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes SASE Digital Experience Assurance
Application
availability
SASE &
service availability
Per-office
availability
Per-office
performance
SASE
performance
Application
performance
Location Performance - Secure Access Latency
Network – Agent to Server – Latency – Secure Access – 4 hours
Secure Access
Secure Access Availability
Secure Access
Secure Access
Outlook Outlook Google
Salesforce Google

14. 14
Testing Scenarios
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Application Testing
MPLS
Data Center
Internet
SD-WAN tunnel
Secure Access
Webex Cloud
SaaS
DNS Server
Office
SD-WAN tunnel
IPSec tunnel
Web test against the
SaaS applications
Web test against the
on-prem
applications
Network/RTP test
against Webex data
centers
DNS test against the
DNS server(s)

15. 15
Testing Scenarios
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Underlay Testing
MPLS
Data Center
Internet
SD-WAN tunnel
Secure Access
Webex Cloud
SaaS
DNS Server
Office
SD-WAN tunnel
IPSec tunnel
Underlay network
test against Secure
Access headend
Underlay network test
against DC Edge Internet
facing interface

16. Demo
16
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17. 17
Recap
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Assurance must be actionable
When service degradation occurs, quickly identify where the problem is.
1
2
Office 365 HTTP Response Time from LJ Office
Office 365 Network Latency from LJ Office
Increase in the service response time
Due to an increase in network latency
Umbrella Network Latency from LJ Office
Caused by a network path change
3
Local Network Internet Umbrella Internet SaaS Provider Network
Service degradation
due to a network path
change in SaaS
provider network

18. 18
Recap
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Make sure you are…
• Testing from within your infrastructure with enterprise agents
• Catalyst, Meraki, VM, appliance, …
• Test across multiple layers
• Web, DNS, network, RTP tests
• Assure user experience regardless of location
• Two-way tests vs Cloud agents
• Expand your visibility
• Underlay tests

19. © 2024 Cisco and/or its affiliates. All rights reserved. Cisco Public 19
© 2024 Cisco and/or its affiliates. All rights reserved. Cisco Public
BRKENT-1656
Digital Experience
Assurance
gives you
Confidence
assurance
noun
as·​sur·​ance ə-ˈshu̇r-ən(t)s
confidence of mind or manner

20. Q&A
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© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.