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Brian Tobia
Technical Marketing Engineer
Chris Villemez
Technical Marketing Engineer
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
3
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
New ThousandEyes Product Features
and Release Highlights – February 2024
4
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
● New API Monitoring Test Type and
Integrations
● Platform Innovations
● ThousandEyes Endpoint Monitoring Enhancements
New ThousandEyes Product and Release Highlights - February 2024
API Test Type
5
API Monitoring
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 6
Use of APIs in Different Industries
An eCommerce app using APIs
from UPS or FedEx for
calculating shipping prices and
Stripe or PayPal payment APIs in
a checkout process
A brick-and-mortar retail website
with a "Find Store Near You"
function, potentially based on a
Google Maps API
A bank using Twilio’s API for
sending automatic SMS’s due to
fraudulent activity
Travel websites allowing options
and prices comparison with data
from various airlines, hotels, and
car rental services using their
APIs.
What if your API fails?
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 7
• Purpose-built test for monitoring web APIs
• New step-builder configuration
• New API View layer
• More powerful than an HTTP Server test
o Multi-step with chaining
o Credentials Repository for authentication
o Additional HTTP methods
• Easier than setting up a Transaction test for API monitoring
o No scripting required
Introducing the ThousandEyes API Test Type
New Cloud & Enterprise Agent Test Type
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 8
API Test View
Demo
9
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
API Test Type
New ThousandEyes Product and Release Highlights - February 2024
AWS Test Recommendations - API Gateway
10
API Monitoring
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Which API does my business use?
11
Amazon API Gateway is an interface that sits in
between the application and the microservices.
Developers use them to create, publish, maintain,
monitor and secure APIs. An API Gateway can handle
any type of interaction between your website, web or
mobile application or even IoT devices and
your microservices.
Monitoring API Gateway is a key to measuring the
user-facing application performance!
Auto-discover Amazon API gateway from your AWS account
Single point of entry to your backend services
Easy to set up
1. Pulls the active API configuration from AWS
2. Recommends API endpoints as test targets
3. Deploy API tests via test template
4. Complete API required parameters
5. Start monitoring API performance
Helps SRE team to identify the
critical API endpoints used in
Production vs. staging, and which
environments should be monitored
Automatically discovers each
API’s supported methods,
required parameters and
headers
Provides recommendation based on your live AWS settings
AWS Test Recommendations - API Gateway
AWS Integration Setup
● Add AWS Integration
● Create a new AWS
role applying the
provided [permission
policy]
and [Trust policy]
● Copy/paste the
created role’s ARN
● Test integration
● Confirm the status
as Connected
API Recommendations Discovery
● Discovers API endpoints
deployed in all regions ● Every API endpoint URL is available to
choose as a test target.
● Choose the API methods to monitor
(Test template supports single step API test )
New ThousandEyes Product and Release Highlights - February 2024
Cisco Secure Access - Experience Insights
15
Endpoint Monitoring
Enhancements
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 1992–2024 Cisco Systems, Inc. All rights reserved.
16
Cisco Secure Access - Experience Insights
CSA Experience Insights - DEM Module
● Every Cisco Secure Access client will have
ThousandEyes endpoint installed
● ThousandEyes metrics will be pulled into the
Cisco Secure Access dashboard
● Clients overview provides a geographic
breakdown of users
● Client overview list shows key device
network and system performance
status
● Health status lets you easily identity
users experiencing problems
© 1992–2024 Cisco Systems, Inc. All rights reserved.
17
Secure Access Integration - Client Details
● Provides detailed
system performance
metrics and device
version information
● Displays the path
between the
endpoint and the
Secure Access
gateway
● Collaboration
performance is
displayed from
ThousandEyes
dynamic test data
© 1992–2024 Cisco Systems, Inc. All rights reserved.
18
Secure Access Integration - Top 20 SaaS Apps Performance
● Displays performance data for
the most popular SaaS
applications and their current
reachability status
● Performance is measured from
global ThousandEyes vantage
points
● Data can be filtered by a
specific location to view
regional performance
New ThousandEyes Product and Release Highlights - February 2024
New Endpoint Test Creation Workflow
19
Endpoint Monitoring
Enhancements
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 1992–2024 Cisco Systems, Inc. All rights reserved.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Endpoint Agent Test Type Renaming
● Automated Session Tests will be renamed to Dynamic Tests
● Browser Tests will be renamed to Real User Tests
© 1992–2024 Cisco Systems, Inc. All rights reserved.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
New Endpoint Test Creation Workflow
Easily set up monitoring for popular
applications
● Standard templates tagged as “Created by
ThousandEyes” are added to serve as a
quick way to get started with the platform.
● Supported in both Cloud and Enterprise
Agent and Endpoint monitoring
● Can be filtered by “ThousandEyes”
● “ThousandEyes Certified” templates also
include a Best Practices guide
© 1992–2024 Cisco Systems, Inc. All rights reserved.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
New Endpoint Test Creation Workflow
Custom Application Wizard
● For custom applications, the new wizard
allows you to add Dynamic (AST) and
Scheduled tests
● Easily view agent capacity and select agents
to run the test on
● Configure test parameters and then deploy
the new test using this workflow
Demo
23
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
New Endpoint Test Creation
Workflow
New ThousandEyes Product and Release Highlights - February 2024
Webex Dynamic Test Updates
24
Endpoint Monitoring
Enhancements
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 1992–2024 Cisco Systems, Inc. All rights reserved.
25
Webex Dynamic Test Updates
New single Dynamic Test for all Webex services
● Expanded support for Webex sessions:
- Webex Meeting
- Webex Calling to PSTN
- Call on Webex (Locus call)
- Webex video integration for Microsoft Teams (VIMT)
● Supported on the ThousandEyes endpoint agent and
RoomOS Agent
● Control hub integration now supports the monitoring of
all session types
New ThousandEyes Product and Release Highlights - February 2024
Dashboard Filters
26
Platform
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 27
Dashboard Filters
Enhanced user control over dashboards and widgets
● Gives you the ability apply a global filter to a
dashboard, allowing for dynamic service and
health visibility
● Widgets can be filtered by criteria such as
agents, labels, locations, and users
● Allows for changing scope of an
investigation/dataset without having to modify
individual widgets
● Widgets can be locked for static values that
aren’t affected by filters
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 28
Dashboard Filters
Saved Filters Library Enables Different Use Cases
● Once a filter is saved, it can be loaded for later
use
● Filters library allows you to pivot to different
investigations or views
Demo
29
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Dashboard Filters
New ThousandEyes Product and Release Highlights - February 2024
WAN Insights Capacity Planning
30
Platform
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 1992–2024 Cisco Systems, Inc. All rights reserved.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
Capacity Planning with WAN Insights
Capacity Heat Maps
● Capacity details with 3
months of data
● Top Talkers can be clearly
seen to help highlight app
consumption
● Color-coded warnings
based on customer defined
thresholds
● Office hours can be clearly
viewed as well as
application bandwidth
utilization
© 1992–2024 Cisco Systems, Inc. All rights reserved.
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Capacity Planning with WAN Insights
Quickly View Router and Interface Capacity Utilization
● Circuits approaching saturation are listed at the top in order of severity
Demo
33
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
WAN Insights Capacity
Planning
New ThousandEyes Product and Release Highlights - February 2024
API v7
34
Platform
Recently Released
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
© 1992–2024 Cisco Systems, Inc. All rights reserved.
35
API v7
• Simplifies and improves use cases as well as
increasing interoperability with tools common to ops
workflows
• API v7 will be JSON only
• OpenAPI Specifications (OAS, previously known as
Swagger) available for v7 and future versions +
postman v7 collection (ThousandEyes made and
supported)
• Programming language-agnostic interface description
for HTTP APIs
• Increased performance and the amount of data that
can be returned in a single call
Docs will be migrated to
Cisco DevNet:
https://developer.cisco.co
m/docs/thousandeyes/
New Postman Collection
• Subscribe to our blog to keep up-to-date!
thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
youtube.com/@theinternetreport_official
36
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
and Q&A • New tutorial videos on our features
thousandeyes.com/resources/?cat=tutorial
• New Getting Started Guides
docs.thousandeyes.com/product-documentation/getting-started
Blog and
Podcast
Learning
Resources
Support
Community
• Join the discussion at the ThousandEyes Support
Community: cs.co/TESupport
• Reach out to your CSM with any questions
Connect
With Your
CSM
37
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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New ThousandEyes Product Features and Release Highlights: February 2024

  • 1.
  • 2. Featured speakers Brian Tobia Technical Marketing Engineer Chris Villemez Technical Marketing Engineer © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 3. 3 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before We Begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. New ThousandEyes Product Features and Release Highlights – February 2024 4 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ● New API Monitoring Test Type and Integrations ● Platform Innovations ● ThousandEyes Endpoint Monitoring Enhancements
  • 5. New ThousandEyes Product and Release Highlights - February 2024 API Test Type 5 API Monitoring Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 6. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 6 Use of APIs in Different Industries An eCommerce app using APIs from UPS or FedEx for calculating shipping prices and Stripe or PayPal payment APIs in a checkout process A brick-and-mortar retail website with a "Find Store Near You" function, potentially based on a Google Maps API A bank using Twilio’s API for sending automatic SMS’s due to fraudulent activity Travel websites allowing options and prices comparison with data from various airlines, hotels, and car rental services using their APIs. What if your API fails?
  • 7. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 7 • Purpose-built test for monitoring web APIs • New step-builder configuration • New API View layer • More powerful than an HTTP Server test o Multi-step with chaining o Credentials Repository for authentication o Additional HTTP methods • Easier than setting up a Transaction test for API monitoring o No scripting required Introducing the ThousandEyes API Test Type New Cloud & Enterprise Agent Test Type
  • 8. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 8 API Test View
  • 9. Demo 9 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. API Test Type
  • 10. New ThousandEyes Product and Release Highlights - February 2024 AWS Test Recommendations - API Gateway 10 API Monitoring Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 11. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Which API does my business use? 11 Amazon API Gateway is an interface that sits in between the application and the microservices. Developers use them to create, publish, maintain, monitor and secure APIs. An API Gateway can handle any type of interaction between your website, web or mobile application or even IoT devices and your microservices. Monitoring API Gateway is a key to measuring the user-facing application performance! Auto-discover Amazon API gateway from your AWS account Single point of entry to your backend services
  • 12. Easy to set up 1. Pulls the active API configuration from AWS 2. Recommends API endpoints as test targets 3. Deploy API tests via test template 4. Complete API required parameters 5. Start monitoring API performance Helps SRE team to identify the critical API endpoints used in Production vs. staging, and which environments should be monitored Automatically discovers each API’s supported methods, required parameters and headers Provides recommendation based on your live AWS settings AWS Test Recommendations - API Gateway
  • 13. AWS Integration Setup ● Add AWS Integration ● Create a new AWS role applying the provided [permission policy] and [Trust policy] ● Copy/paste the created role’s ARN ● Test integration ● Confirm the status as Connected
  • 14. API Recommendations Discovery ● Discovers API endpoints deployed in all regions ● Every API endpoint URL is available to choose as a test target. ● Choose the API methods to monitor (Test template supports single step API test )
  • 15. New ThousandEyes Product and Release Highlights - February 2024 Cisco Secure Access - Experience Insights 15 Endpoint Monitoring Enhancements Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 16. © 1992–2024 Cisco Systems, Inc. All rights reserved. 16 Cisco Secure Access - Experience Insights CSA Experience Insights - DEM Module ● Every Cisco Secure Access client will have ThousandEyes endpoint installed ● ThousandEyes metrics will be pulled into the Cisco Secure Access dashboard ● Clients overview provides a geographic breakdown of users ● Client overview list shows key device network and system performance status ● Health status lets you easily identity users experiencing problems
  • 17. © 1992–2024 Cisco Systems, Inc. All rights reserved. 17 Secure Access Integration - Client Details ● Provides detailed system performance metrics and device version information ● Displays the path between the endpoint and the Secure Access gateway ● Collaboration performance is displayed from ThousandEyes dynamic test data
  • 18. © 1992–2024 Cisco Systems, Inc. All rights reserved. 18 Secure Access Integration - Top 20 SaaS Apps Performance ● Displays performance data for the most popular SaaS applications and their current reachability status ● Performance is measured from global ThousandEyes vantage points ● Data can be filtered by a specific location to view regional performance
  • 19. New ThousandEyes Product and Release Highlights - February 2024 New Endpoint Test Creation Workflow 19 Endpoint Monitoring Enhancements Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 20. © 1992–2024 Cisco Systems, Inc. All rights reserved. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Endpoint Agent Test Type Renaming ● Automated Session Tests will be renamed to Dynamic Tests ● Browser Tests will be renamed to Real User Tests
  • 21. © 1992–2024 Cisco Systems, Inc. All rights reserved. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 New Endpoint Test Creation Workflow Easily set up monitoring for popular applications ● Standard templates tagged as “Created by ThousandEyes” are added to serve as a quick way to get started with the platform. ● Supported in both Cloud and Enterprise Agent and Endpoint monitoring ● Can be filtered by “ThousandEyes” ● “ThousandEyes Certified” templates also include a Best Practices guide
  • 22. © 1992–2024 Cisco Systems, Inc. All rights reserved. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 New Endpoint Test Creation Workflow Custom Application Wizard ● For custom applications, the new wizard allows you to add Dynamic (AST) and Scheduled tests ● Easily view agent capacity and select agents to run the test on ● Configure test parameters and then deploy the new test using this workflow
  • 23. Demo 23 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. New Endpoint Test Creation Workflow
  • 24. New ThousandEyes Product and Release Highlights - February 2024 Webex Dynamic Test Updates 24 Endpoint Monitoring Enhancements Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 25. © 1992–2024 Cisco Systems, Inc. All rights reserved. 25 Webex Dynamic Test Updates New single Dynamic Test for all Webex services ● Expanded support for Webex sessions: - Webex Meeting - Webex Calling to PSTN - Call on Webex (Locus call) - Webex video integration for Microsoft Teams (VIMT) ● Supported on the ThousandEyes endpoint agent and RoomOS Agent ● Control hub integration now supports the monitoring of all session types
  • 26. New ThousandEyes Product and Release Highlights - February 2024 Dashboard Filters 26 Platform Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 27. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 27 Dashboard Filters Enhanced user control over dashboards and widgets ● Gives you the ability apply a global filter to a dashboard, allowing for dynamic service and health visibility ● Widgets can be filtered by criteria such as agents, labels, locations, and users ● Allows for changing scope of an investigation/dataset without having to modify individual widgets ● Widgets can be locked for static values that aren’t affected by filters
  • 28. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 28 Dashboard Filters Saved Filters Library Enables Different Use Cases ● Once a filter is saved, it can be loaded for later use ● Filters library allows you to pivot to different investigations or views
  • 29. Demo 29 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Filters
  • 30. New ThousandEyes Product and Release Highlights - February 2024 WAN Insights Capacity Planning 30 Platform Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 31. © 1992–2024 Cisco Systems, Inc. All rights reserved. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Capacity Planning with WAN Insights Capacity Heat Maps ● Capacity details with 3 months of data ● Top Talkers can be clearly seen to help highlight app consumption ● Color-coded warnings based on customer defined thresholds ● Office hours can be clearly viewed as well as application bandwidth utilization
  • 32. © 1992–2024 Cisco Systems, Inc. All rights reserved. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 Capacity Planning with WAN Insights Quickly View Router and Interface Capacity Utilization ● Circuits approaching saturation are listed at the top in order of severity
  • 33. Demo 33 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. WAN Insights Capacity Planning
  • 34. New ThousandEyes Product and Release Highlights - February 2024 API v7 34 Platform Recently Released © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 35. © 1992–2024 Cisco Systems, Inc. All rights reserved. 35 API v7 • Simplifies and improves use cases as well as increasing interoperability with tools common to ops workflows • API v7 will be JSON only • OpenAPI Specifications (OAS, previously known as Swagger) available for v7 and future versions + postman v7 collection (ThousandEyes made and supported) • Programming language-agnostic interface description for HTTP APIs • Increased performance and the amount of data that can be returned in a single call Docs will be migrated to Cisco DevNet: https://developer.cisco.co m/docs/thousandeyes/ New Postman Collection
  • 36. • Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ • Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official 36 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A • New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial • New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community • Join the discussion at the ThousandEyes Support Community: cs.co/TESupport • Reach out to your CSM with any questions Connect With Your CSM
  • 37. 37 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.