How To Troubleshoot Collaboration Apps for the Modern Connected Worker

1. How to Troubleshoot
Apps for the Modern
Connected Worker

2. Featured Speakers
Ian Waters
Director, EMEA Marketing
John Perkins
Technical Solutions Architect

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
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Agenda
• Market Landscape
• Troubleshooting Challenges
• Demo
• Q&A

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“Hybrid is Here to Stay”

6. A Lasting Shift in Workforce Expectations
The traditional workspaces has undergone a seismic shift
82%
Of organizations have at
least 10% of their
workforce on hybrid
arrangements
72%
Of employees, contrary
to popular belief, are
positive about going
back to the office
80%
Of global working
population is deskless
and increasingly using
technology to connect
with the back office
While traditional, in-office desk-based work is far from obsolete, these statistics underscore the fact that
hybrid work is gaining momentum and deskless workers require better connectivity back to their
organizations.
Source: Cisco 2024 Survey

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Balancing Hybrid Working Patterns
Productivity
Cost Savings
Team
communication
Employers Employees
…but 48% of
companies are
mandating a partial
return to office citing…
Optimizing
productivity
Team
communication
Leadership
pressure
Positive impact of Hybrid Working
66% / 56%
Top 3 Factors for Return to Office
65% / 61%
56% / 45%
61%
60%
56%
Source: Cisco 2024 Survey

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Employees Expectations Returning at the Office
Develop a
sense of
belonging
Collaborate with
team members
and learn
Ideate and
brainstorm with
colleagues
…but less than half
of employers and
employees say their
offices are well prepared
citing there needs to be a
redesign…
1
2
3
Technological
advancements
Changing employee
expectations
Better enabling hybrid
work
72% of employees positive about return to office mandate:
47%
75%
59%
Source: Cisco 2024 Survey

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Organizational Objectives Driving Change
Bridge the gap between tech and
the deskless worker to improve
communication with their
management team and their peers
Enhance the experience of
the deskless worker
Your Apps
Leverage hybrid as an opportunity to
attract and retain top talent proving
the flexibility and work-life balance
expected by today’s workforce
Provide an environment to foster
collaboration, spark innovation and
build stronger relationships
Figure out the hybrid
model
Build modern, collaborative
workspaces
Your People Your Infrastructure

10. Delivering on Digital Expectations Depends on a Complex
Digital Supply Chain

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© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Assure digital
experiences
over any
network

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Audio
Front End
Video
Troubleshooting Collaboration Applications
Critical Collaboration
Network Services
• DNS
• HTTPS
• RTP UDP
Remote SASE
Remote Office
Home/Remote
VPN
HQ Office
Critical Transport
Services
• WAN
• Internet Transport
• Remote Internet
Services
Audio
Return Audio
Video
Enterprise Endpoint Cloud
ThousandEyes Vantage Points
Insights

13. Demo

14. ThousandEyes Platform
VISIBILITY INTELLIGENCE WORKFLOWS
1000s Global Vantage Points Unique multi-layer Telemetry Global Actionable Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps APIs
XaaS
End user
Network and Routing
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight

15. Recommendations
Employee’s remote
experience
Proactively monitor your users’
experience with the apps they
connect to and get visibility from
their home networks, VPN
services, potential local issues with
ISPs or device performance.
The path to the app
Collab services (i.e., calling, video,
etc.) take different network paths.
Set dynamic testing to emulate
users connecting to their apps and
find issues when traversing the
internet and all the services in
between.
Assure connectivity
of your ecosystem
App marketplaces for collab apps
expand user ability to collaborate
but introduce dependencies and
failure points. Ensure service
delivery of the app and it’s external
services by doing multi-step API
testing.
1 2 3
Collect data, correlate across layers and take an action

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more
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17. Q&A

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