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How to Troubleshoot Apps
for the Modern Connected Worker
John Hendershot, Technical Solutions Architect
Sergio Licea, Global Go-to-Market
Featured speakers
Sergio Licea
Global Go-to-Market Manager
John Hendershot
Technical Solutions Architect
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
3
Housekeeping
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before we begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
Agenda
4
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
• The State of Today’s Workforce
• The Challenge
• Demo: Troubleshooting Collab Apps with
ThousandEyes
• Recommendations
• Q&A
5
The headlines are in…
“Hybrid is Here to Stay”
A Lasting Shift in Workforce Expectations
The traditional workspaces has undergone a seismic shift
82%
Of organizations have at
least 10% of their
workforce on hybrid
arrangements
72%
Of employees, contrary
to popular belief, are
positive about going
back to the office
80%
Of global working
population is deskless
and increasingly using
technology to connect
with the back office
While traditional, in-office desk-based work is far from obsolete, these statistics
underscore the fact that hybrid work is gaining momentum and deskless workers require
better connectivity back to their organizations.
Source: Cisco 2024 Survey
7
Balancing Hybrid Working Patterns
Productivity
Cost Savings
Team
communication
Employers Employees
…but 48% of
companies are
mandating a partial
return to office
citing…
Optimizing
productivity
Team
communication
Leadership
pressure
Positive impact of Hybrid Working
66% / 56%
Top 3 Factors for Return to Office
65% / 61%
56% / 45%
61%
60%
56%
Source: Cisco 2024 Survey
8
Employees Expectations Returning at the Office
Develop a
sense of
belonging
Collaborate with
team members
and learn
Ideate and
brainstorm with
colleagues
…but less than
half of employers
and employees say
their offices are well
prepared citing there
needs to be a
redesign…
1
2
3
Technological
advancements
Changing employee
expectations
Better enabling hybrid
work
72% of employees positive about return to office mandate:
47%
75%
59%
Source: Cisco 2024 Survey
9
Organizational Objectives Driving Change
Bridge the gap between tech and the
deskless worker to improve
communication with their
management team and their peers
Enhance the experience
of the deskless worker
Your Apps
Leverage hybrid as an opportunity to
attract and retain top talent proving
the flexibility and work-life balance
expected by today’s workforce
Provide an environment to foster
collaboration, spark innovation and
build stronger relationships
Figure out the hybrid
model
Build modern,
collaborative workspaces
Your People Your Infrastructure
Delivering on Digital Expectations Depends on a Complex
Digital Supply Chain
11
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Assure
digital
experiences
over any
network
12
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Audio
Front End
Video
Troubleshooting Collaboration Applications
DNS
HTTPS
RTP UDP
Critical Collaboration
Network Services
Remote SASE
Remote Office
Home/Remote VPN
HQ Office
WAN
Internet Transport
Remote Internet
Critical Transport
Services
Services
Audio
Return Audio
Video
Enterprise Endpoint Cloud
ThousandEyes Vantage Points
Insights
Demo
13
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes Platform
VISIBILITY INTELLIGENCE WORKFLOWS
1000s Global Vantage Points Unique multi-layer Telemetry Global Actionable Insight
Cloud Enterprise
Endpoint
Cloud
SaaS
Apps APIs
XaaS
End user
DNS
Application
Billions of daily
measurements
Enrichment and algorithmic
analysis
Collective
insight
Recommendations
Employee’s remote
experience
Proactively monitor your users’
experience with the apps they
connect to and get visibility from
their home networks, VPN services,
potential local issues with ISPs or
device performance.
The path to the app
Collab services (i.e., calling, video,
etc.) take different network paths.
Set dynamic testing to emulate
users connecting to their apps and
find issues when traversing the
internet and all the services in
between.
Assure connectivity
of your ecosystem
App marketplaces for collab apps
expand user ability to collaborate
but introduce dependencies and
failure points. Ensure service
delivery of the app and it’s external
services by doing multi-step API
testing.
1 2 3
Collect data, correlate across layers and take an action
16
© 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Next steps
and Q&A
Learn
more
Free
trial
Demo
• Sign up for a free trial:
www.thousandeyes.com/signup/
• Request a demo:
www.thousandeyes.com/request-demo
• Subscribe
www.thousandeyes.com/blog/
• Tune in to the Internet Report Podcast
www.youtube.com/@theinternetreport_official
• Get a real-time view of the health of the Internet
www.thousandeyes.com/outages/
17

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How to Troubleshoot Apps for the Modern Connected Worker

  • 1. How to Troubleshoot Apps for the Modern Connected Worker John Hendershot, Technical Solutions Architect Sergio Licea, Global Go-to-Market
  • 2. Featured speakers Sergio Licea Global Go-to-Market Manager John Hendershot Technical Solutions Architect © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 3. 3 Housekeeping © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. Agenda 4 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. • The State of Today’s Workforce • The Challenge • Demo: Troubleshooting Collab Apps with ThousandEyes • Recommendations • Q&A
  • 5. 5 The headlines are in… “Hybrid is Here to Stay”
  • 6. A Lasting Shift in Workforce Expectations The traditional workspaces has undergone a seismic shift 82% Of organizations have at least 10% of their workforce on hybrid arrangements 72% Of employees, contrary to popular belief, are positive about going back to the office 80% Of global working population is deskless and increasingly using technology to connect with the back office While traditional, in-office desk-based work is far from obsolete, these statistics underscore the fact that hybrid work is gaining momentum and deskless workers require better connectivity back to their organizations. Source: Cisco 2024 Survey
  • 7. 7 Balancing Hybrid Working Patterns Productivity Cost Savings Team communication Employers Employees …but 48% of companies are mandating a partial return to office citing… Optimizing productivity Team communication Leadership pressure Positive impact of Hybrid Working 66% / 56% Top 3 Factors for Return to Office 65% / 61% 56% / 45% 61% 60% 56% Source: Cisco 2024 Survey
  • 8. 8 Employees Expectations Returning at the Office Develop a sense of belonging Collaborate with team members and learn Ideate and brainstorm with colleagues …but less than half of employers and employees say their offices are well prepared citing there needs to be a redesign… 1 2 3 Technological advancements Changing employee expectations Better enabling hybrid work 72% of employees positive about return to office mandate: 47% 75% 59% Source: Cisco 2024 Survey
  • 9. 9 Organizational Objectives Driving Change Bridge the gap between tech and the deskless worker to improve communication with their management team and their peers Enhance the experience of the deskless worker Your Apps Leverage hybrid as an opportunity to attract and retain top talent proving the flexibility and work-life balance expected by today’s workforce Provide an environment to foster collaboration, spark innovation and build stronger relationships Figure out the hybrid model Build modern, collaborative workspaces Your People Your Infrastructure
  • 10. Delivering on Digital Expectations Depends on a Complex Digital Supply Chain
  • 11. 11 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Assure digital experiences over any network
  • 12. 12 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Audio Front End Video Troubleshooting Collaboration Applications DNS HTTPS RTP UDP Critical Collaboration Network Services Remote SASE Remote Office Home/Remote VPN HQ Office WAN Internet Transport Remote Internet Critical Transport Services Services Audio Return Audio Video Enterprise Endpoint Cloud ThousandEyes Vantage Points Insights
  • 13. Demo 13 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 14. ThousandEyes Platform VISIBILITY INTELLIGENCE WORKFLOWS 1000s Global Vantage Points Unique multi-layer Telemetry Global Actionable Insight Cloud Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight
  • 15. Recommendations Employee’s remote experience Proactively monitor your users’ experience with the apps they connect to and get visibility from their home networks, VPN services, potential local issues with ISPs or device performance. The path to the app Collab services (i.e., calling, video, etc.) take different network paths. Set dynamic testing to emulate users connecting to their apps and find issues when traversing the internet and all the services in between. Assure connectivity of your ecosystem App marketplaces for collab apps expand user ability to collaborate but introduce dependencies and failure points. Ensure service delivery of the app and it’s external services by doing multi-step API testing. 1 2 3 Collect data, correlate across layers and take an action
  • 16. 16 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps and Q&A Learn more Free trial Demo • Sign up for a free trial: www.thousandeyes.com/signup/ • Request a demo: www.thousandeyes.com/request-demo • Subscribe www.thousandeyes.com/blog/ • Tune in to the Internet Report Podcast www.youtube.com/@theinternetreport_official • Get a real-time view of the health of the Internet www.thousandeyes.com/outages/
  • 17. 17

Editor's Notes

  1. Notes:
  2. Notes: Some of the reasons employees see are ineffective are: - Insufficient video and audio endpoints across meeting rooms - Low quality audio-visual experience - Lack of consistency of remote vs. in-office participants
  3. This is where ThousandEyes comes in…  Our mission is to help companies, see, understand and improve connected experiences everywhere How do we do this?
  4. So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud  From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing.  We correlate all of these metrics and from that enable collective insight.