The document discusses Paktel's management information systems. It provides an overview of Paktel's objectives, history, value added services, hardware and software infrastructure, involvement in information system development, strategic information systems using their value chain, database management systems, telecommunication network model, and recommendations.

2. Managem
ent
informati
on
system
Group members:

4. Objectives
• History and background
• Value added services
• Hard ware infrastructure of Paktel
• Involvement in IS development
• IS frame work
• IS components
• Strategic IS with value chain

5. Objectives (cont.d)
• DBMS
• Telecommunication network model
• DSS & EIS
• Cross functional systems
• CRM
• Paktel Expert system
• HRIS

6. Objectives (cont.d)
• Re-engineer & re design
• BPO
• B-to-B & B-to-C
• Procurement system
• CMM & ISO
• Recommendation
• Conclusion

7. History & Background
• Initiator in Pakistan in 1991.
• Start with digital service.
• Covert in GSM in 2004.
• Currently is in 22 cities of Pakistan.
• Basic focus is customer satisfaction.
• Now is growing very fast.

8. Paktel
mission
Plain & Simple
…Our Customers Come
First!

9. Value added services
• Call center
- to handle high-volume of inbound or outbound
calls and provide services, including customer
support, operator services, directory assistance,
and outbound telemarketing
• Can be use
• -telemarketing, sales, customer support
-may contain a few or hundreds of agents
• Infrastructures, computer supports and
well trained human resources.

10. Value added services
• In paktel
- two call center, Karachi &Lahore
- 100 agent in Karachi & 50 in
Lahore.
- 24 hours service.

11. Value added services
• PIN & PUK
-use in when switch on mobile,
0000.for three time. if more
punched,sim block.
- can get puk from call center

12. Value added services
• International SMS
-facility of international SMS
method is
• Write your message
• Enter recipient’s number as described below:
• (00)(Country Code) Subscriber Number)
• Send

13. Value added services
• Conference calling:
-can talk two different people.
-place one call after online dial
second.

14. Value added services
• Call waiting:
- aware you about new call during
first call through beep and
CLI.
-if you want replace hold first
and check new, if not will divert
to mail box.
• Activate:* 43 # (One Time)
• Deactivate:# 43 #

15. Value added services
• Voice mail
-use if you are absent or mobile is
switch off,meesage will go to
Paktel mail box.
• No activation charges
• No monthly charges
• Rs. 1.5 per message retrieval

16. Value added services
• Call forwarding:
-if you are absent or switch off
your mobile will divert to another
no.

17. Value added services
• Caller line identification:
- can know the no. of caller
before attending. and name if
you stored.

18. Value added services
• Feed back
- paktel also get fed back from
Customers through internet.

19. Hardware
infrastructure of
Paktel
• Paktel is using
• Intel base as server for windows
• Acquire UNIX server for Linux operating
system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
Samsung
• Sun for sun financial

20. Hardware
infrastructure of
Paktel
• For HR dept:
– Intel based servers
– hp and dell computers.

21. Software
infrastructure of
Paktel
• Oracle server engine for database.
• Oracle developer.
• Windows XP professional.
• Windows 2000 for server.
• Windows 2000 professional for clients.
• Office XP

22. Software
infrastructure of
Paktel
• Acrobat reader.
• MacAfee antivirus.
• VB.Net

23. Involvement in
information system
development
• In IS development
- according to need they develop there system,
like going to develop CRM and think about ERP.
• Recommendation:
- must develop procurement system
to save time.
- must develop IS to connect with franchisee, and
develop marketing system.

24. Information System
Framework
• Hared wares:
• Intel base as server for windows
• Acquire UNIX server for Linux operating
system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
Samsung
• Sun for sun financial

25. Information System
Framework
• Oracle server engine for database.
• Oracle developer.
• Windows XP professional.
• Windows 2000 for server.
• Windows 2000 professional for clients.
• Office XP
• Acrobat reader.
• MacAfee antivirus.
• VB.Net

26. Information system
components
• people:
-facilitating to people with the help of
web site.
• End user:
- well train.
Specialist :
- ability to develop any type of system
including ERP.

27. Information system
components
• Hardware resources:
• Intel base as server for windows
• Acquire UNIX server for Linux operating
system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
Samsung
• Sun for sun financial

28. Information system
components
• Software resources:
• Oracle server engine for database.
• Oracle developer.
• Windows XP professional.
• Windows 2000 for server.
• Windows 2000 professional for clients.
• Office XP
• Acrobat reader.
• MacAfee antivirus.
• VB.Net

29. Information system
components
• Data resources:
- have own database ,on any time can access.
about customer.
Net working:
-LAN, WAN
- star topology
-intranet
by management(e-mail,can access selected
employee.
by emmploy( can access about their relevant job)

30. Information system
components
• Extranet:
-for suppliers
-for stakeholders

31. Strategic IS with
their value chain
• Add value to its products and services as follows
• Products , sim (cad, cam)
• Services
- using different logistics to add value by providing
good services, using
• Inbound logistics
• Outbound logistics
• Just In Time(JIT)

32. Database
management system
• Two type of database
-User database
-Billing system database
• Total size 500GB,ability 10000 transaction /sec.
• Located in Islamabad.
• using by the following departments
-Purchase department
-Marketing department
-Human resource department

33. Database
management system
• Tool:
-Oracle self developer used for user
data base
-VB.Net used for system linkage to
database

34. Data Warehouse
• RFI generated from related person to IT
dept.
• Reports generated for decision making
purpose.
Recommendation:
-Should adopt proper system like
Mobilink.

35. Telecommunication Network
Model
• Terminals
• Telecommunication Processors
• Telecommunication Channels
• Computers
• Telecommunication Control Software

36. Terminals
• Nodes and Links created for connectivity
between network and terminals.
• Different Links supported to flow of data, voice
and videos from one node to other.
• Input/output devices used to transmit or receive
the data.

37. Cont…

38. Telecommunication
Processors
 Devices used to
• support data transmission and reception
between terminals and computers in following
manners.
- convert data from digital to analog and back.
- control speed, accuracy and efficiency.

39. Cont…
(Devices)
• Voice Chip:
- microelectronic device to store messages in digital form.
• Modems:
- to convert digital (data) signals to analog and vice versa.
• CSU/DSU:
– Channel Server Unit/Digital Server Unit
– to terminate telephone company equipment and
– to prepare data for router interface.

40. Cont…
(Devices, Tools and Techniques)
 Supported by different tools and teqniques To transfer,
• Video
• Data
• Voice
*Optical Transfer Methods (OTM)
* Packet Switching
* Asynchronous Transfer Mode (ATM)
* Switches of ZTE.

41. Telecommunication Channels
• Microwave
• Satellite
• Fiber Optics

42. Telecommunication Network

43. Computers
 Mainframe Computers:
- used as a host computer
- data collect from electronic equipment.
• NEC SX4
• Fujitsu M1600
 Midrange Computers:
- used as a front end processor
• SUN sparce
 Micro Computers:
- used as network server
- for further processing
• Sun Servers
• Fujitsu DS90s

44. Telecommunication Control Software
 To control all the functions and
processes in telecommunication
network.
• Sag Logic Software:
- to control voice, data and wireless
- to shift billing formats, locations and
users.
- for switches, circuits and policies.
- to control inventory, usage, capacity,
over charges and credits.

45. Cont…
• BM 6.0 software:
- to improve business performance.
- to reduce cost.
- to get control over business
processes.
- to increase revenue.

46. Recommendations
• They need professional from recipients to manager.
• They should provide proper working environment.
• They should also adopt a customize software in the place f ERP because
their setup is not very big.
• They should also adopt CRM to attract, retain the customers.
• They should also expand their network coverage as soon as possible./
• They should also work on to provide Web sms service on GSM network.
• They should also improve business to business network and also expand it,
and also improve their Business to customer commerce.
• They should also adopt procurement system and need of supply chain

47. Thanks
Any question plz.