Ritesh Sharma has over 10 years of experience in telecommunications including VOIP, networking, Linux, and session border controllers. He currently works as an Associate Consultant providing product support for GENBAND technologies. Prior to this, he held roles supporting VOIP solutions and troubleshooting networks.

1. RITESH SHARMA
Type -IV, 115 PH: 09873046312
North-West Motibagh, 01126882265
New Delhi-21 Email: ritesh.engineer@gmail.com
A versatile and competent Telecommunication professional with expertise in VoIP Communications,
Computer Networks and Telecomm Switching, Routing; Session Border Controller, Application
servers; Possess 10 + years’ experience; Seeking a challenging and technical assignment.
Summary – Skill Set and Profile
o Strong technical skills in VOIP, Networking, Linux and Telecommunication.
o SIP: Good experience in SIP, its working procedure, SIP signaling and SIP
related problem troubleshooting.
o VoIP devices: Configuring and troubleshooting for VoIP devices e.g. Session
Border Controller, RSM (Provisioning tool/database using high availability
SAN ), EMS, Media gateways, Routers, Audio Codes, ATA and IP Phones,
Application servers, IP PBX.
o O.S: Windows, Linux.
o Additional: TCP/IP Networking, SIPp, Wireshark.
o Databases: MySQL, Postgresql.
o Soft Skills:
o Excellent individual and team player with an ability to adapt well and
perform in new competitive environment.
o Effective communication, interpersonal skills withstrong analytical
mind-set to learn quickly, to analyze the situation, identify requirements
and provide solutions.
Professional Experience
#Company Name- GlobalLogic India Ltd. (2nd
March, 2010 to till date)
Company Profile- The leader in software R&D services, GlobalLogic has created a
network of global innovation hubs throughout the US, India, Ukraine, China and Argentina
that connects clients with 8,000+ of the brightest and most innovative software minds
through an award-winning platform (GlobalLogic Velocity™) for distributed Agile R&D.
GlobalLogic has been ranked an Inc. 500 company and has been recognized as a top global
employer since 2005. GlobalLogic is headquartered in McLean, Virginia.

2. Designation - Working as Associate Consultant - Engineering
Job Profile- Project Description
• Product Support operations for
o GENBAND SBC - Session Border Controller and
o RSM- Real-time Session Monitoring Application.
o OneEMS – Element management System hosted in Virtualized environment
o GV Analytics – Elastic search based data analysis tool.
• VoIP Solutions on SBC and RSM is provided to clients across the globe.
• Working at Lead level and managing various team related processes. Escalation point for various
client operations.
• Managing APAC region escalations and managing OneEMS Product support.
Technologies
• VoIP, SIP, Session Border Controller, RSM (Provisioning tool/database using high availability
SAN ), Media gateways, MySQL/PostgreSQL, Linux, SIPp, Wireshark.
Key Responsibilities-
• Providing Level 3 product support on GENBAND SBC , RSM and OneEMS. Managing the
various aspect of Session Border Controller like troubleshooting, configuration, upgrades,
managing deployment etc.
• Reproducing issues by running test scenarios using various tools like SIPp, wireshark.
• Managing various internal processes and functions related to team management like Team On-call
schedule management, Shift schedule management, OneEMS Product prime and various internal
reports.
• Working as Escalation point for APAC region end customers. Technical account management for
Japanese client and other client partners.
• Maintenance and troubleshooting of Linux based SBC and RSM High availability Clusters.
• Solving client’s technical issues by defect reproducing and providing solution through Salesforce
ticketing system.
• Working directly with sustaining engineering and escalating identified code issues and future
product patches.
• Managing Technical Service Bulletins for notifying worldwide client partners about the technical
updates and notifications.

3. Key Accomplishments:-
• Multiple onsite visits: Visited USA for 5 months and Canada twice for 7 months duration to work
with Architecture team of Genband SBC/OneEMS at Genband’s Office / R&D centre.
• Awarded by top management of client with reputed ‘President Award’ – Client’s top annual
appreciation award for extraordinary work efforts.
• Awarded with BU star award for individual excellence within organization itself
• Awarded organization wide Quarterly Engineering Excellence award.
#Company Name- Primus Telecommunications India Pvt. Ltd. (10th
March, 2008
to 26th
February, 2010 )
Company Profile- PRIMUS Telecommunications, Incorporated (NASDAQ: PRTL),
Primus is an Integrated Global Telecommunications company with more than One Billion
dollars in annual revenues and a retail customer base of 2.5M customers in the US, Canada,
Australia and Europe. Primus ranked as a Fortune 1000 company in 2004 and 2005. Primus
has an enterprise value of approximately US$600M
Designation - Worked as Sr.Engineer Pre/Post Sales VoIP Provisioning and Support
Job Profile-
• Providing Presales support on broadsoft based Hosted IP-PBX.
• Provisioning and configuring the VoIP devices for the New Customers:
o IP Phones, ATA, routers, VoIP Gateways, SIP Applications servers
• Troubleshooting and interaction with customers for the VoIP related issues.
Key Responsibilities-
• Providing pre-sales support to account managers and probable customers on Hosted IP-PBX.
• Provisioning the new customers/accounts on the Broadsoft platform to run Application services
• Examine call detail records generated from customer calls to determine internal or external
network issues.
• Working on Broadsoft platform and assigning group and user feature sets like Auto attendants,
Call Centers, Hunt groups, Call Pickup, SIP trunking, Voicemails, Call shared Features etc.
• Troubleshoot the Network trouble tickets from Primus VoIP/SIP customers.
• Installation and testing the devices before dispatching orders to the customer.

4. • Manage database and records of all customers and the information about their up gradation and
changes.
• Documenting key processes, manuals for new features and products.
Key Accomplishments:-
• Four months international exposure: Got training on broadsoft platform and chance to work in
live environment in London, UK.
• Member of Core team for ISO 9001: 10002 certification for organization: Actively helped
organization in achieving ISO 9001: 10002 certifications by documenting processes,
SOIs/manuals, flowcharts and maintaining records.
#Previous Company Name- Tata Communications Internet Services Ltd. (1st
August, 2007 to
5th
March, 2008)
Company Profile-TATA Communications (VSNL) Internet Services Ltd. (VISL) holds a category 'A'
Internet Service Provider License from the Department of Telecommunications, Government of India.
VISL is a total solutions provider with single-window offerings Internet Bandwidth for SME and large
Corporate nationally; Voice Over IP solutions, Managed Data Network services for high-reliability
applications. Contact Direct is the VoIP Service of VISL. Contact Direct provides global and quality Voice
network (ITSP Service) for Call Centers/ BPOs, SMEs, Corporate Customers etc , and Audio Conferencing
facility.
Designation- Worked as Network executive (VoIP). I was key member of Central NOC Team.
Job Profile-
• Configuring the VoIP devices for the New Customers:
o Routers, Mediants, Audiocode, IP Phones, ATA
• Troubleshooting and interaction with customers for the VoIP related issues.
• Maintenance and trouble shooting of SIP Servers, SERs (SIP Express Routers), Asterisk Servers.
• Maintaining Audio conferencing Server and troubleshooting for the server. Check for the different
rooms and databases for Audio conferencing.
Key Responsibilities-

5. • Worked in National NOC providing Support to all branches.
• Maintenance and troubleshooting of Servers.
• Real-time call traffic monitoring and route switching
• Direct Interaction with clients for issues and Upstream (Carriers).
• Managed database of all customers and the information about their up gradation and changes.
• Maintaining SIP-IPBX of all India Branches.
• Provide training on time to time basis to Branch Engineers, and help junior colleagues to grow.
# Previous Company Name- DIGITAL HUB INDIA PVT LTD. (1st
August, 2006 to 31st
July,
2007)
Company Profile- Digital Hub Group (Associated Companies) Digital Hub India and its associate
Companies Digital Hub USA, Worldone Telecom is group of companies currently operating in USA and
India. Digital Hub and associate companies currently own Nortel DMS 250/300 super node switches with
60,000+ thousand ports switching capacity, which is located in Los Angles, California. Digital Hub India
provides its customer a web-based tax provisioning and real time web-based routing for all kind of telecom
switches.
Designation- Network Engineer (NOC)
Job Profile-
.
• Maintaining and troubleshooting on Telecom Switches like NACT STX, NTS,
Soft switches like MERA switch , Nexge Soft switch and Cisco/Linksys ATAs.
• Real-time call traffic monitoring and route switching.
• Handling activities like call routings, remotely accessing telecom switches,
troubleshooting clients problems, maintaining rate schedules, creating new
accounts on STX, NTS.
• Working on Cisco 5800 voice router.
• Looking basic LAN networking and maintaining WAN connectivity.
Initial Industrial Training Experience
• Six months industrial training at “CMS Computers Ltd.” as Network Engineer.
o Three months training at TataAIG as a network engineer on the behalf of
CMS Computers Ltd.

6. o Three months of training experience at Voltas Ltd and Centurian Banks
as network engineer on the behalf of CMS Computers Ltd.
Educational Qualification
 B.Tech (Computer Sc.) – Adesh Institute Of Engineering and Technology,
Faridkot, Affiliated to Punjab Technical University, Jalandhar, 2006, (68%)
 12th (Non Medical) – B.B.M.B D.A.V Public School, Talwara Township,
Affiliated to C.B.S.E, New Delhi, 2001, (59 %)
 10th
- B.B.M.B D.A.V Public School, Talwara Township, Affiliated to C.B.S.E,
New Delhi, 1999, (70 %)
 Certifications: CCNA
EXTRACURRICULAR ACHIEVEMENTS
 Leading and initiative taking capabilities. Volunteered for various social causes with Art of
living foundation.
 Student Co-ordinator in ISTE National level Techfest organized at my Engineering Institute.
 Always been an active participant at college level - Member of NSS, member of college
volleyball team, executive member of LITERARY CLUB” and Dramatics club of college
and also editor of College Magazine. Was Head representative of college Mess Committee
 Participated in Techfest at national level and won Gold medal in Brush less painting and Silver
medal in Poster making.
Personal Details:
Date of Birth : September 10, 1983.
Marital Status : Married
Languages Known : English, Hindi & Punjabi
Hobbies : Sketching, Reading and writing Poems.
All information furnished here is true to the best of my knowledge and belief.
RITESH SHARMA

7. o Three months of training experience at Voltas Ltd and Centurian Banks
as network engineer on the behalf of CMS Computers Ltd.
Educational Qualification
 B.Tech (Computer Sc.) – Adesh Institute Of Engineering and Technology,
Faridkot, Affiliated to Punjab Technical University, Jalandhar, 2006, (68%)
 12th (Non Medical) – B.B.M.B D.A.V Public School, Talwara Township,
Affiliated to C.B.S.E, New Delhi, 2001, (59 %)
 10th
- B.B.M.B D.A.V Public School, Talwara Township, Affiliated to C.B.S.E,
New Delhi, 1999, (70 %)
 Certifications: CCNA
EXTRACURRICULAR ACHIEVEMENTS
 Leading and initiative taking capabilities. Volunteered for various social causes with Art of
living foundation.
 Student Co-ordinator in ISTE National level Techfest organized at my Engineering Institute.
 Always been an active participant at college level - Member of NSS, member of college
volleyball team, executive member of LITERARY CLUB” and Dramatics club of college
and also editor of College Magazine. Was Head representative of college Mess Committee
 Participated in Techfest at national level and won Gold medal in Brush less painting and Silver
medal in Poster making.
Personal Details:
Date of Birth : September 10, 1983.
Marital Status : Married
Languages Known : English, Hindi & Punjabi
Hobbies : Sketching, Reading and writing Poems.
All information furnished here is true to the best of my knowledge and belief.
RITESH SHARMA