2. Most companies today lack the internal resources
to manage their communications.
1Source: CenturyLink focus group, November, 2012.
RESOURCES / ENTIRE COMPANY
3. 3
Yet, they have to cut costs, increase
productivity, and remain competitive!
4. 4
SO HOW ARE BUSINESSES LIKE YOURS
meeting their
communication needs
& improving effieciency?
5. They turn to an EXTERNAL
communications provider
for managing their
office communications…
5
6. Managed Services Can Help You:
• Simplify communications
• Increase flexibility
• Improve performance
• Keep technology current
• Provide overall savings
6
7. Did You Know?
Did you know that 46% of managed IT service users
have cut their annual IT costs by 25% or more?
7
8. All You Have to Do Is…
8
…we provide
and manage
everything else.
…plug in your
computer…
9. It’s really that simple.
We extend our best-in-class network
into your business, manage your
communications, and you get the
benefits of a truly managed solution.
9
10. The Benefits
NO hardware or software to buy.
NO outdated technology.
NO complex pricing.
10
YOU JUST GET THE BENEFITS OF
IMPROVED BUSINESS OPERATIONS.
11. The Bundle
CenturyLink Managed Office bundles data, voice, and core business
applications with end-to-end management.
11
MANAGED APPS
• Email, collaboration and
productivity with Microsoft
Office 365
• The latest security
• Cloud backup
• Web presence
MANAGED DATA
• Data connection
• Internet or Enhanced Port
• ADTRAN wireless
access point
• ADTRAN routers and switches
MANAGED VOICE
• Hosted VoIP via the BroadSoft
platform
•Polycom phones
12. Managed Data
Managed Office includes your data connection
to the CenturyLink IP/MPLS network.
12
Connection type and bandwidth options available:
•DS1: 2xDS1, 3xDS1 or 4xDS1
•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,
500Mbps, and 1Gbps (in select areas)
• Your choice of connection type and bandwidth
• Single site includes Internet Port
• Multisite includes Enhanced Port
• Quality of service (QoS), which prioritizes voice traffic
over data for crystal clear calls
13. Managed Voice
Powered by CenturyLink® Hosted VoIP,
and includes IP phones and installation.
13
PHONE
NUMBERS
• A single dial plan for your entire company, even if you’re geographically distributed or have no primary
office
• Use your home or mobile phone and get the same calling features as if you were in the office
• Unlimited local calling and on-net domestic long distance
PORTALS &
TOOLBAR
• Includes online portals for administrators and users with access to phone features and settings
• There is a special Receptionist web console that combines the receptionist IP phone with a choose-
and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever
they may be
• A toolbar that easily enables or disables mobility features, helps you and your employees take
advantage of click-to-dial functionality, and manage calls directly from your desktop
FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal
(unified messaging)
EQUIPMENT • There is no capital expense for on-site hardware and maintenance
14. Managed Apps
Managed Office comes with software to run
everything from email, to data backup, and security.
14
CLOUD BACKUP, SECURITY
& WEB PRESENCE
MESSAGING & COLLABORATION
Online data backup for PCs and Laptops
(25GB per seat)
Email protection and continuity
End-point protection for PCs and laptops
Spam and malware protection
1 Microsoft® Office 365 Business Essential license
(online version) which includes:
Microsoft® Exchange Online email boxes
(50GB mailbox)
Microsoft® Lync Online for web conferencing,
presence and Instant Messenger
Microsoft® SharePoint® Online
(10GB shared, plus 500MB per seat)
Microsoft® Office Online
(create/edit Excel, PowerPoint and Word
via a browser)
Domain name registration and transfer
Email archiving, encryption and protection
OneDrive for Business (1TB of personal online
document storage per user)
15. Full dedicated support
But, businesses like yours need more, so
we’ve also included fully dedicated support with:
15
• End-to-end project management
• Onsite installation
• User training
• Dedicated technical assistance center (TAC)
• 24/7 solutions support
20. Managed Office Essentials
CenturyLink Managed Office Essentials bundles
only data and voice service with end-to-end management.
MANAGED DATA
• Data connection
• Internet or Enhanced Port
• ADTRAN wireless
access point
• ADTRAN routers and switches
MANAGED VOICE
• Hosted VoIP via the BroadSoft
platform
•Polycom phones
21. Managed Data
Managed Office includes your data connection
to the CenturyLink IP/MPLS network.
21
Connection type and bandwidth options available:
•DS1: 2xDS1, 3xDS1 or 4xDS1
•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,
500Mbps, and 1Gbps (in select areas)
• Your choice of connection type and bandwidth
• Single site includes Internet Port
• Multisite includes Enhanced Port
• Quality of service (QoS), which prioritizes voice traffic
over data for crystal clear calls
22. Managed Voice
Powered by CenturyLink® Hosted VoIP,
and includes IP phones and installation.
22
PHONE
NUMBERS
• A single dial plan for your entire company, even if you’re geographically distributed or have no primary
office
• Use your home or mobile phone and get the same calling features as if you were in the office
• Unlimited local calling and on-net domestic long distance
PORTALS &
TOOLBAR
• Includes online portals for administrators and users with access to phone features and settings
• There is a special Receptionist web console that combines the receptionist IP phone with a choose-
and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever
they may be
• A toolbar that easily enables or disables mobility features, helps you and your employees take
advantage of click-to-dial functionality, and manage calls directly from your desktop
FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal
(unified messaging)
EQUIPMENT • There is no capital expense for on-site hardware and maintenance
23. Full Dedicated Support
But, businesses like yours need more, so
we’ve also included fully dedicated support with:
23
• End-to-end project management
• Onsite installation
• User training
• Dedicated technical assistance center (TAC)
• 24/7 solutions support
25. Hosted VoIP Administrator Portal
25
• User Administration—manage users,
modify user features, bulk upload users
• Manage Services—manage auto attendant,
hunt groups, hold music and set group
schedules
• Portal Administration—manage sub-
administrators
• Inventory—monitor order status and
product availability
27. Hosted VoIP End-User Portal
27
• Call Logs—review logs of missed, answered, and
outgoing calls
• Call Features—manage call and privacy settings,
find me/follow me, etc.
• Virtual Desk—manage settings for working
remotely and set distinctive rings
• Voicemail—manage messages, greetings, and
mailbox settings
• Contacts—manage personal contacts and call
contacts directly from list
• Profile & Settings—manage user profile, password,
and 911 location
28. Hosted VoIP Toolbar
28
• Integrates with your IP phone, Outlook, and browser
(IE or Firefox)
• Updates automatically as you make changes in the
end user portal
• Allows you to:
– Click to dial (from speed dial, or personal or enterprise directories)
– Enable/disable features such as call forwarding, do not disturb, and
sequential/simultaneous ring
– Answer, transfer, and disconnect calls, place calls on hold, view call
history, etc.
Editor's Notes
IT systems have become too big to manage effectively
-You end up spending too much time on IT management, leaving too little for your business
-It’s hard and expensive to keep IT staff available 24/7
-A significant investment is needed to maintain and manage disparate IT systems
And, businesses like yours want to reduce costs and enhance communication, for greater productivity to stay ahead of your competition.
So where do businesses like yours look for IT and efficiency?
They use an external communications provider to manage their office communications.
By using managed services, you can focus on your core business and let a single provider manage all your communications.
In fact, recent studies cite that by 2016, 60% of North American businesses will use managed network services for some aspect of their IT services and support.
Managed IT Solutions allow you to accomplish 5 main goals:
Simplify IT/network and operations with communication services from a single provider
Scale Flexibility. Scale service to meet your needs
Improve Performance with the latest cloud-based applications
Keep up with technology changes since you never have to worry about upgrades or network maintenance
Save with no upfront hardware or software to buy and per-seat pricing, for a predictable monthly budget
One low, monthly cost helps eliminate inefficiencies while avoiding the need for up-front capital investments
With CenturyLink Managed Office, your business gets an all-in-one communications solution for data, voice, and core business applications with end-to-end management.
With Managed Office, we own and operate all the hardware and software plus deliver cloud-based applications over our Tier 1 network. You don’t have to worry about buying, maintaining, running, or managing your network. We take care of it all.
What that gives your is three main benefits…
1. No equipment: All the underlying technology you need to get up and running is included. We make all the necessary investments, so you don’t have to build your own
2. No outdated technology: We proactively keep technology and software current; you simply take advantage of the performance it delivers
3. No complex pricing: Get all your communication and technology services with per-seat pricing, without the need for an upfront capital investment or ongoing operations expense
So let’s take a look at what Managed Office includes. There are three components to the solution:
Managed Data: your data connection and wireless access…with hardware included.
Managed Voice: CenturyLink Hosted VoIP service delivered over the BroadSoft platform…with phones included.
Managed Applications: up-to-date applications for collaboration, security, and data backup.
Now, let’s look at each component in more detail.
The managed data component includes your data connection to the CenturyLink IP/MPLS network. You choose your connection type and bandwidth. Where available, we even offer symmetrical bandwidth up to 1Gbps.
You also get quality of service to prioritize voice traffic over data to help ensure crystal-clear calls.
Managed Office uses CenturyLink Hosted VoIP and includes IP phones and installation. You also get portals for managing and customizing your service along with Outlook integration.
You also get great features to help you stay connected while on the go, like
-- voicemail to email (get your voicemail messages emailed to you so you can get them from your mobile phone)
-- simultaneous/sequential ring (set multiple devices to ring at once or in a particular order so you never miss an important call)
-- remote office (so you can work remotely with access to features as if you’re in the office)
Each seat also comes with Office 365 Business Essential which includes Exchange, Lync, SharePoint, and the Office applications your staff uses every day.
Managed Office also includes core business applications that your business needs, such as tools for data backup, email archiving and protection from spam and malware.
CenturyLink is committed to providing service excellence. When you purchase Managed Office, you get a team of experts to help ensure your preparation, installation, and day-to-day experience to keep you focused on your core business rather than the underlying technology.
And, support for Managed Office is simple. From your office phone, simply dial 1-2-3 to be connected with your technical assistance center.
With CenturyLink Managed Office, you get a partner that will work with you to understand your business needs and manage your communications.
By entrusting CenturyLink with your business, you can ensure you are secure, eliminate inefficiencies, and make sure your information technology resources are more focused on your core business.
Managed Office can help you focus on your business and get ready for the future.
Use these slides to customize (or supplement) your presentation. If you’re pitching Managed Office Essentials, you can replace the Managed Office bundle slide and the component slides with the Managed Office Essentials slides in this appendix.
The appendix also includes slides with screenshots of the Hosted VoIP end-user and administrator portals. You can use these slides if questions come up around what you can do in the portals.
So let’s take a look at what Managed Office Essentials includes. There are two components to the solution:
Managed Data: your data connection…with hardware included.
Managed Voice: CenturyLink Hosted VoIP service delivered over the BroadSoft platform…with phones included.
Now, let’s look at each component in more detail.
The managed data component includes your data connection to the CenturyLink IP/MPLS network. You choose your connection type and bandwidth. Where available, we even offer symmetrical bandwidth up to 1Gbps.
You also get quality of service to prioritize voice traffic over data to help ensure crystal-clear calls.
Managed Office uses CenturyLink Hosted VoIP and includes IP phones and installation. You also get portals for managing and customizing your service along with Outlook integration.
You also get great features to help you stay connected while on the go, like
-- voicemail to email (get your voicemail messages emailed to you so you can get them from your mobile phone)
-- simultaneous/sequential ring (set multiple devices to ring at once or in a particular order so you never miss an important call)
-- remote office (so you can work remotely with access to features as if you’re in the office)
CenturyLink is committed to providing service excellence. When you purchase Managed Office, you get a team of experts to help ensure your preparation, installation, and day-to-day experience to keep you focused on your core business rather than the underlying technology.
And, support for Managed Office is simple. From your office phone, simply dial 1-2-3 to be connected with your technical assistance center.
