The document discusses planning tools used by Pakistan Telecommunication Company Limited (PTCL), including budgets, probability theory, and scheduling. It provides an overview of PTCL's history and mission, and analyzes the merits and demertits of the organization. The document concludes by recommending that PTCL improve customer service by responding quickly to complaints, increasing network capacity, and ensuring accurate billing.

2. Plan
&
Planning Tools

3. Introduction
• Plan
• Planning
• Types of Planning
• Planning Tools
• Introduction to Organization (PTCL)
• Historical Background
• Mission Statement
• Planning Tools Using in PTCL
• Probability Theory
• Merits of the Organization
• Demerits of the Organization
• Recommendations

4. Plan
• Documents that outline how goals are going to
be met including resource allocations, schedules,
and other necessary actions to accomplish the
goals.

5. Planning
• A process that involves defining the
organization's goals, establishing an overall
strategy for achieving those goals, and
developing a comprehensive stet of plans to
integrate and coordinate organizational work.

6. Types of Planning
• Strategic Planning
• Operational Planning
• Short Term & Long Term
• Specific & Directional Planning
• Frequency of Use
• Standing Plans

7. Strategic Planning Tools
• Forecasting
• Budgeting
• Scheduling
• Break Even Analysis
• Benchmarking

8. Introduction to Organization
Pakistan
Telecommunication
Co. Ltd.

9. Historical Background
• 1947: Post and Telegraph department establish
• 1962: Pakistan telegraphs and telephone department
• 1995: about 5% of PTCL assets transferred to PTA, FAB
arid NTC
• 1996: PTCL formed listed on all stock exchanges of
Pakistan
• 1998: Mobile and internet subsidiaries established
• 2000: Telecom policy finalized
• 2003: Telecom deregulation policy announced
• 2005: Privatization (49%)

10. Mission Statement
• To lead telecom operator in Pakistan ensuring
customer satisfaction using state of the art,
technology with a view to shareholder’s value

11. Organizational Chart
Chairman
DG HR DG Finance DG Development DG Operations
Director HR Director Finance Director Development Director Operations
GM/s HR GM/s Finance GM/s Development GM/s Operations
Manager/s Manager/s Manager/s Manager/s
HR Staff Finance Staff Development Staff Operations Staff

12. Planning tools used in PTCL
• Budget
• Probability Theory
• Scheduling
• PERT Network Analysis

13. Planning tools used in PTCL
• Budget
• A budget is a numerical plan for allocating resources
to specific activities e.g.
Description 2003 2004
Domestic 47,177,699 42,926,228
International 19,140,979 18,988,400
66,318,678 61,884,628
Telex 91,069 139,209
66,409,747 62,023,837
Telegraph 16,887 16,891
66,426,624 62,040,728

14. Planning tools used in PTCL
• Probability Theory
• Probability means expectation of a particular situation.
Every organization makes their expectation of different
things e.g. expected rate of future salaries, number of
skilled employees, etc.
• Expected rate of increase per annum in future salaries
8%.
• Expected rate of return per annum on investments by
funds 10%
• Actual return on investments Rs. 3,310,530 thousand
Indexation of pensions 5%.
• Expected withdrawal rate based on Experience.

15. Merits of the Organization
• Organized
• Balance Organizational Resources
• Assistance in Purposeful & Orderly Activities
• Prediction of Future & Achievement

16. Merits of the Organization
• Free Local Call of in Ramadan

17. Demerits of the Organization
• Delays Action
• Inefficient Complaint Department
• Wrong Billing
• Network Capacity
Complaint
Cases

18. Recommendations
• Immediate Response to the Customer
• Increase Network Capacity
• Improve Complaint Department
• Proper Billing to the Customer