Organizational behaviour (OB) is concerned with understanding, describing and predicting the behaviour of individuals and groups in organizations. OB draws concepts from various behavioural sciences like psychology, sociology, anthropology and social psychology. OB aims to improve performance at the individual, group and organizational levels. Individual behaviour in organizations is influenced by personal factors like personality and abilities, psychological factors like attitudes and values, as well as environmental factors like organizational systems. Attitudes are expressions of favor or disfavor and are formed through experiences, conditioning, vicarious learning and social influences. Personality consists of inherited traits and acquired tendencies and can be of different types that impact work behaviour.
Strategic Human Resource Management Lecture 5RECONNECT
This is the lecture 5 of course "Strategic Human Resource Management"
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This presentation talks about the definition of a leader, difference between a manager and a leader, types of leadership, types of power of a leader, leadership theories-trait, behavioral-Ohio State University studies, University of Michigan Studies,Yukl Studies, Managerial Grid of Blake and Muoton, contingency-continuum of leadership behavior, contingency leadership model, path goal model, situational leadership, leadership member approach, normative decision model and Muczyk-Reimann Model
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden presented in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discussed the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
To learn more, please visit www.scottmadden.com.
Strategic Human Resource Management Lecture 5RECONNECT
This is the lecture 5 of course "Strategic Human Resource Management"
This slideshare network of RECONNECT will provide all the presentation related to case studies, project presentations, educational, motivational slides & much more.
Follow Reconnect on slide share.
Official fb page: facebook.com/reconnectt
Official fb group: facebook.com/groups/reconnecting.tech/
Rights are reserved for this presentation. Please inbox 1st to get permission to use this
This presentation talks about the definition of a leader, difference between a manager and a leader, types of leadership, types of power of a leader, leadership theories-trait, behavioral-Ohio State University studies, University of Michigan Studies,Yukl Studies, Managerial Grid of Blake and Muoton, contingency-continuum of leadership behavior, contingency leadership model, path goal model, situational leadership, leadership member approach, normative decision model and Muczyk-Reimann Model
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden presented in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discussed the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
To learn more, please visit www.scottmadden.com.
it is about the personality perception and motivation of a person along with the theories of the personality and traits of different personality organisational behavior is the subject and it will help you prepare for the presentation for free
Strategy Organizational Design Effectiveness and Managing Change.pdfSeta Wicaksana
Consider how organizational design is affected by The choice of goals and strategy. New goals and strategies are often selected based on environmental needs, and then top management attempts to redesign the organization to achieve those ends.
Performance measurements feedback into the internal environment, so that past performance of the organization is assessed by top management in setting new goals and strategies for the future.
Choices that top management makes about goals, strategy, and organizational design have a huge impact on organizational effectiveness.
Contemporary Issues In Leadership, Chapter 13, Organizational Behavior Dr.Amrinder Singh
Contemporary Issues In Leadership, Chapter-13- Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -12th, Publisher Pearson
Leadership is the quality which enables people to lead others to achieve some tasks which otherwise they would never have even attempted.
Leaders inspire people to achieve great success in life.
How to build High Performance Culture
Content: Why, How & Reward of High Performance Culture
presented in Indonesia HR Expo 2015
Jakarta, 11 Dec 2015
by Erwin Muniruzaman
+ 10 Leadership Tools >>> https://lnkd.in/dfhe4rg
Leadership presentation, illustrated and documented.
Sources, references and bibliography mentioned in the scope of the presentation.
Contents of the PPT are:
* Organisation
* Features of Organisation
* Organisational Behaviour
* Concept of OB
* Nature of OB
* Challenges of OB
* Importance/Role of OB
* Approaches of OB
فرهاد زرگری , To Lead or to Manage that is the question, change management,futurology,heart and brain,leadership,management,mission statement,organizational change,organizational culture,organizational development,vision, Successful Governance,outcome oriented, Accountability vs Responsibility,
it is about the personality perception and motivation of a person along with the theories of the personality and traits of different personality organisational behavior is the subject and it will help you prepare for the presentation for free
Strategy Organizational Design Effectiveness and Managing Change.pdfSeta Wicaksana
Consider how organizational design is affected by The choice of goals and strategy. New goals and strategies are often selected based on environmental needs, and then top management attempts to redesign the organization to achieve those ends.
Performance measurements feedback into the internal environment, so that past performance of the organization is assessed by top management in setting new goals and strategies for the future.
Choices that top management makes about goals, strategy, and organizational design have a huge impact on organizational effectiveness.
Contemporary Issues In Leadership, Chapter 13, Organizational Behavior Dr.Amrinder Singh
Contemporary Issues In Leadership, Chapter-13- Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -12th, Publisher Pearson
Leadership is the quality which enables people to lead others to achieve some tasks which otherwise they would never have even attempted.
Leaders inspire people to achieve great success in life.
How to build High Performance Culture
Content: Why, How & Reward of High Performance Culture
presented in Indonesia HR Expo 2015
Jakarta, 11 Dec 2015
by Erwin Muniruzaman
+ 10 Leadership Tools >>> https://lnkd.in/dfhe4rg
Leadership presentation, illustrated and documented.
Sources, references and bibliography mentioned in the scope of the presentation.
Contents of the PPT are:
* Organisation
* Features of Organisation
* Organisational Behaviour
* Concept of OB
* Nature of OB
* Challenges of OB
* Importance/Role of OB
* Approaches of OB
فرهاد زرگری , To Lead or to Manage that is the question, change management,futurology,heart and brain,leadership,management,mission statement,organizational change,organizational culture,organizational development,vision, Successful Governance,outcome oriented, Accountability vs Responsibility,
Personal construct psychology a framework and research methodology to analyz...Nadia Naffi, Ph.D.
To analyze and understand youth’s perception of online inclusion, many qualitative researchers would opt for the traditional structured or semi-structured interviews. However, it is often difficult for the participants to articulate and describe their experiences in regards to sensitive concepts such as inclusion, let alone to recognize and share their constructs system (Burr, King, & Butt, 2014). Kelly’s Personal Construct Psychology and the methodology bind to it provide the theoretical framework and the efficient techniques to explore and explain how participants view their world and why they behave the way they do.
Karen Fasciano, PSY.D., director of the Young Adult Program at Dana-Farber Cancer Institute, discusses the facts around young adults who are diagnosed with lymphoma, how the disease affects their life, and the resources available to young adults who are facing cancer. This presentation was originally given at the Lymphoma Research Foundation's 2013 North American Forum on Sept. 28, 2013. http://www.dana-farber.org | http://www.lymphoma.org
Feixas, G. (2015, Marzo). Conflict in Meaning Systems: Perspectives and Implications for Mental Health and Psychotherapy. Symposium Chair en el International Convention of Psychological Science, de la APS (Association for Psychological Science), Amsterdam, Holanda.
Personality can be defined as the sum total of ways in which an individual interacts with people and reacts to situations.
The term personality has been derived from Latin word ‘persona’ which means ‘to speak through’. This Latin term denotes the masks which actors used to wear in ancient Greece and Rome.
This pdf file may includes concept of organizational behaviour, characteristics of OB and it's importants to the business organization and leadership process with the major contributing disciplines of organization (Psychology, Social psychology, Anthropology, Sociology and Political Science). This pdf helpful to know about the emerging trends of OB ans d it's challenges and opportunities in an organization. It's also includes the belief systems, attitude of employees and managers towards organization and values and norms of the organization.
Organizational behavior (often abbreviated OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness
Intuition VS Systematic Study
Evidence based Management
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
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➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
2. INTRODUCTION TO OB
• OB is an academic discipline concerned with
describing understanding crediting controlling
human behaviour in an organizational environment.
• OB helps in improving the performance of an
employee in an organization in effective and
efficient manner.
3. Meaning of OB
The field of organization behaviour is concerned with
study of what people do in an organization and how that
behaviour effects the performance of organization.
Organization behaviour is about people at work in all
kinds of organizations and how they may be motivated to
work together in more effective ways
4. DEFINITION OF OB
According to D.R Clark
“OB as the study and application of knowledge about
how people, individuals, group acts in an organization.”
5. GOALS OF OB
• Describe the behaviour
• Understand the behaviour
• Predict the behaviour
• Control the behaviour
6. Elements of OB
Company
philosophy, va
lues, vision, g
oals
Co. culture,
leadership,
communication
People, their
level of
satisfaction,
motivation,
growth &
development
Organization
structure,
technology
7. HISTORICAL DEVELOPMENT OF OB
• Kautilya‟s Arthasastra states that there is a systematic
management of human resources as early as 4th century
BC itself.
• Minimum wage rate and incentive wage plan was
included in the Babylonian code of Hammurabi in 1800
BC itself.
• Prior to the 19th century, the employees conditions was
miserable.
• The industrial revolution begins in the 19th century that
resulted in the total transformation of the industrial
environment.
• JN Tata, Robert Owen, Andrew Ure took a special
interest in the welfare of the workers. [ cont… ]
8. • In scientific management era, F.W Taylor converted
broad generalization into practical tools. He measured
the people‟s performance according to the output they
produce.
• Taylors idea were criticized that he rationalize everything
and holding the assumptions that human relation is
based on „rabble hypothesis‟
• Failure of scientific management lead to the human
relation movement that emphasis on employee
cooperation and morale.
• Labor movement, great depression and Hawthorne‟s
study helps to develop the human relation movement.
• Human relation movement developed fast, so
fast, that, it always became a fad.
• The movement lost its flavor and gave place to
organizational behaviour. – 1950‟s
9. FUNDAMENTAL CONCEPTS OF OB
• OB is based on a few fundamental concept which revolve
around the nature of people and organization.
• Every discipline, beat a social science or physical science
based on certain assumptions.
• The basic assumptions distinct to the discipline are :
There are differences between individuals.
A whole person.
Behaviour of an individual is caused.
An individual has dignity.
Organizations are social system.
Mutuality of interest among organizational members.
Holistic organizational behaviour.
Need for management.
11. Contributing Disciplines to OB
• OB draws the concepts and principles from behavioural science
and the core disciplines of behavioural science, such as
•
•
•
•
•
Psychology
Sociology
Socio-psychology
Anthropology
Political science
12. SOCIOLOGY: It studies the human behaviour in relation to their fellow
human beings.
Group dynamic
Work teams
Communication
Power
Conflict
Intergroup behavior
Organization
system
Formal organization
Organizational technology
Organization change
Organizational culture
Group
Sociology
13. PSYCHOLOGY: It is a science that seeks to measure explain and
sometimes change the behaviour of human and other animals.
Personality
Perception
Attitude
Learning
Motivation
Job satisfaction
Training
Leadership effectiveness
Performance appraisal
Employee selection
Work design
Work stress
14. SOCIAL PSYCHOLOGY: It focuses on the influence of people on one
another. It is useful in measuring, understanding, and changing
attitudes, communicating the patterns
Social psychology
Behavioural change
Attitude change
Communication
Group process
Group decision making
Group
15. ANTHROPOLOGY: It is the study of the societies to learn about
human beings and their activities.
Anthropology
Individual culture
Organizational culture
Organizational environment
Organization
16. POLITICAL SCIENCE: it is the study of behaviour of an individual
groups within a political environment.
Political science
Organizational power
Politics
Conflicts
• Organization
18. OB MODEL
• The basic purpose of model development is to understand
human behaviour in an organization.
• The behaviour approach is used for controlling and modifying
the behaviour of individuals and group for effective
performance
• A model of OB explains the behaviour at individual, group and
organizational levels
19. KEITH DAVIS’S MODELS OF OB
These models show evolution of the thinking and behaviour
on the part of management and managers alike. The four
major models or frameworks that organizations operate out
of:
Autocratic model
Custodial model
Supportive model
Collegial model
20. LIMITATIONS OF OB
• OB results wont give any assurance for future behaviour
• OB has almost become fad with managers in most organization.
• OB is selfish and exploitative.
• It is not an absolute problem its only a means to improve.
21. CHALLENGES IN OB
As we go into the future, OB experts confront several challenges
while managing interpersonal relations in organizations. They
are:• Globalization
• Changing work force
• Ethical behaviour
• Managing diversity
23. FOUNDATIONS OF INDIVIDUAL BEHAVIOURINRODUCTION
• Behaviour is the collective name for the entire activities of an
individual.
• Organizational performance mainly based on the individual
behaviour.
• The behaviour of an individual is influenced by many factors
such as personal factors, environmental factors, etc
24. FOUNDATIONS OF INDIVIDUAL BEHAVIOUR
Personal factors
Age
Gender
Education
Abilities
Marital Status
No. of dependants
Creativity
Emotional Intelligence
Psychological factors
Personality
Perception
Attitudes
Values
Learning
Individual
Behaviour
Organizational systems &
resources
Physical facilities
Organization structure
& design
Leadership
Reward System
Work related behaviour
Environmental factors
Economic
Social norms & values
Ethics & Social
Responsibility
Political
25. ABILITIES
Ability
It refers to an individual’s capacity to perform various
tasks in a job. The ability of an individual is made up of two
sets of skills;
a) Intellectual ability
b) Physical ability
26. • INTELLECTUAL ABILITIES: These are needed to perform
mental activities. Example, IQ test
Dimensions of intellectual abilities are;
Number aptitude
Verbal comprehension
Inductive reasoning
Deductive reasoning
Memory
PHYSICAL ABILITIES: These abilities manifest one’s stamina
,manual dexterity, leg strength and the like.
27. PERSONALITY
• The term personality has been derived from Latin word
‘Personna’ which means ‘to speak through’.
• It may mean different things to different people.
• It means a general sum of traits or qualities of an individual.
28. DEFINITION OF PERSONALITY
Personality can be defined as
“The sum total of all the tendencies that an individual
has inherited and that he has acquired by experience.”
32. TYPE B
TYPE A
Aggressive
Time conscious
Competitive
Success oriented
Feel impatient with discouraging event
Quantity oriented
Smooth performance
Never bothered about time
Quality oriented
Creative
Confidence of success
33. ATTITUDE
An attitude is an expression of favor or disfavor towards
a person, place, thing, or event.
Attitude is mental state of readiness, learned and
organized through experience, exerting a specific influence on
person’s response to people, object and situations with which
it is related
34. Nature of Attitude
• Refers to feelings and beliefs
• It’s a psychological phenomenon and can not be
exactly measured
• All people hold attitude irrespective of their status
and intelligence
35. Source of Attitude
Experience with
the object
Mass
communication
Economic status
Classical
conditioning
Attitude
Neighbourhood
Operant
conditioning
Vicarious learning
Family & peer
group
36. • Experience with the object: Attitudes can develop from
personal experience with the job. Employees form attitudes
about jobs on their previous experiences.
• Classical Conditioning: Attitudes can be formed on the basis
of learning principles. People develop associations between
various objects and emotional reactions that accompany
them. Ex: we may come to hold positive attitude towards a
particular perfume just because our favorite model wears it.
• Operant Conditioning: attitude that is reinforced, may tend to
be maintained, or attitude that is considered as ridicule by
others may modify or abandon the attitude. Attitudes are
generated through rewards & punishments for that
behaviour. Through this, association is made between a
behaviour & a consequence for that behaviour. Ex: children
completing homework to get rewards from their parents or
teachers.
37. • Vicarious Learning: formation of attitude by observing others &
consequences of that behaviour
• Family & peer groups: Attitudes are acquired from family members,
peer groups in college & organizations. If parents have a positive
attitude towards an object, child who admires his parents, likely to
adopt similar attitude.
• Neighborhood: attitude can be acquired from our neighborhood
people & environment where we live in.
• Economics Status: Our economic and occupational status influences
our attitude.
• Mass Communication: All varieties of communication- TV, radio,
newspapers, magazines- feed large quantities of information to their
audiences. This information in turn, develops attitude towards that
objective
38. Types of Attitude
• Positive attitude: actively participate in life, take risk & willing to do
mistakes, oriented towards learning, flexible, optimistic & are
usually confident. Typical phrases are; I can, I will, I am sure, I
choose to
• Negative attitude: Comment on life & complain, never feel satisfied,
pessimistic, lack confidence, do not accept changes 7 learning.
Typical phrases: Stop! Typical phrases: I can't, I won't, No way and
You made me.
• Neutral Attitude: want to be a silent spectator, watch life happen,
& observe others, play it safe, try to avoid risk. Typical phrases: I
doubt it, I might, I don't know and I'm hesitant.