This document provides a case study about a man named Alok who has a physical disability but excelled academically. It describes his struggle to find a job due to discrimination and how he applied for a position at a company that promotes inclusive hiring. During Alok's interview, the hiring managers were initially uncomfortable with his disability. However, after reviewing his strong test performance and credentials, one manager advocated to move him forward in the process. Ultimately, the head of HR decided to hire Alok and accommodate his needs, seeing his intelligence and upholding the company's equal opportunity policies.

1. earning Objectives
The meaning and importance of OB.
Feature of OB.
 Objective of OB.
Goals and purposes of OB.
Multidisciplinary context of OB.
Challenging $ Opportunities

2. INTRODUCTION
Organization is a an integral part of
our life. In fact our life is a
continuous process which move one
form of the organization to another ,
e. g. family, school, college, office etc.
OB is combined of two words,
Organizational+ Behavior

3. DEFINITION
Mc Shane, Glinow and Sharma
‘’The study of what people think, feel
and do, in and around origination’’ It
is human tool used for human benefits.
It apply broadly to the behavior of the
people in all types of people. e.g.
government, schools ,business etc.

4. DEFINATION
Davis and Newstram
Organizational
Behavior is the study and application of
knowledge about how people act within the
organization.
Fred Luthans:
Behavior is directly concerned
with the understanding , predication and
control of human behavior in
organizational.

5. OBJECTIVE
 To maximize profit.
 To compete with other players in industry.
 To produce goods and services of good quality.
 To ensure welfare of the employees.
 To make efficient use of resources and achieve
growth.
 Coordination.
 Achievement of common goal

6. IMPORTANCE
Optimal utilization of resources.
Efficient Management.
Coordination and communication.
Promoting growth.
Training and development.
Optimum use of human resources.

7. DETERMINANTS
 PEOPLE;
People constitute the internal social
system of the organization. This system consist of
individual and groups- large group as well small
groups_ who expected to perform the task allotted
to them.
The way of people work, think and behaves the
secret behind the organization existence.

8. Structure;
Structure refer to how work design
at micro level as well as how various
function , dept., division and overall
organization design at macro level.
Different people perform diff. types job
because diff. job are required to fulfill the
objectives. All people are inter related so
that their work can be effectively
coordinated.

9. Job Technology;
 Job means the total work allotted to individual at
the work place. Job also affect behavior of a person
.If individuals or group are allotted work according
their choices then they behave in a good manner.
Therefore it become more important to give more
attention on job. Similarly people behave also
affect by techniques.
The behave of people remain positive if they
provided techniques and equipment as their
choices, otherwise it affect reverse

10. Environment
 No organization is established in a vacuum.
It is very important part of the society where
it is established. Different part of the society
e,g, Family , govt ,social organization etc all
these create environment. The behavior of
the people is affected by these factors.
So it is the function of OB to study the affect
of these factors of the environment on the
behavior of the people

11. PROCESS OF OB
Behavior Analysis
Understanding of
Behavior
Predication of
behavior
Control on Behavior
Organization
Effectiveness
Feedback

12. Case Study
 Alok suffered brain damage at the age of two years
after a nasty attack of Dehydration. With the result ,
his face and eyes turned slightly distorted and voice
lisping. However when he grew , he showed keen
interest in study and his family members including
parents and his elder brother encouraged him. This
encouraged along with his hard work brought a good
result for Alok. He passed CBSE 12th standard with
93% marks and M.A. Economics with 76% .After
completing his education, he applied for job in four
companies ,one after another.

13.  Based on his marks , he called for interview at all
these places but was rejected because of his
disability. In most of the interviews, Alok was
sympathized but nothing more. In spite of such
failure, he did not lose his patience.
 CPM is a prominent fast moving consumer good
company. It is perceived as socially responsible
company with plenty of work for weaker section of
the society. It is considered employer of choice
because of it progressive HR policies.

14.  One of these policies is that the company
would be equal chances employer and will
not discriminate the candidate in any
ground. The company advertised for the
post of Research A analyst for its marketing
research function

15.  Alok was very enthusiastic for this position as was
having academic record for the position of high
percentages marks. He applied for the job. The
selection process of that company for this post
consisted of aptitude test and interview.
 If need be the interview may be at two stages-
Preliminary and final. Three official of the company
were involved with the selection process – Marketing
Research Manager, HR Manager and assistance HR
Manager.

16.  The trial screened of the application and 12
candidates are short listing.
 Including Alok, for test and interview. On
the designated day, the aptitude test was
held which was conducted by an official of
the company of a lower rank.

17.  When Alok entered in interview room, all
the three were highly surprised and felt
awkward as they never expected a disabled
candidate in interview. Three was
completely silence in the room. This silence
was broken by Alok when he introduced
himself..

18.  After he took the seat, no one asked any
question as they were not sure what they
ask.
 After a pause, AHRM, a women ,asked
gently, “Hello Alok” how did you find in
aptitude test. Alok replied very easy
Madam; only the time series problem
seemed to have an error in the frequency
distribution

19. This sentence rattled her as she had not
seen the test paper. MRM asked a few
question and said to Alok, “You may go
now” . This surprised Alok and said
,”you mean interview is over”
But you not asked me about my
academics. Further , “I would like to
know about the job too”
Then AHRM said , “we will get back to
you”.

20. For Alok this was not a new sentences
as he heard this line in his earlier
interviews also.
After the interview all the candidates
was over, the trio engaged in finalizing
the list of candidates to be called for
further interview. All the three agreed
for four candidates. AHRM raised the
issue of considering the name of Alok.


21. Meanwhile, she checked the test paper and
found that the mistake pointed out by Alok
was genuine. Further, in the aptitude test ,
Alok `s score was the highest. On the
ground of Alok was intelligence, she insisted
that Alok should be called for further
interview and his merit should be judgedon
the basis of his overall suitability for
employment but it does not mean we should
hire a person with a medical case.

22.  We do not mean know how much money we
have to spend on his medical bills. Further
,suppose he was a fit in the office, it will
distract the attention of all us unnecessarily.
 Both HR professionals sought the view of MMR
on this matter. He advised, It would be very
difficult t accommodate him in a team work as
he might be a case of laughing stock. However ,
his analytical mind can be used in data
analysis which does not involve team work. I
have full sympathy with that guy. HRM could
not take the final decision about Alok and
postponed it for the next day

23.  He narrated the matter to head- HR.
 Next day ,AHRM met head- HR and enquired
about Alok`s case. The head asked similarly,
why are you so anxious about him?
 AHRM replied , “He is really very intelligent
and narrated about his score in the test as well
as error in the test paper”. She insisted that
Alok should be hired. Not only he will be an
asset to marketing research but it will send a
massage that we are genuinely concerned with
our policy of being equal chances employer and
socially responsible organisation.

24.  On this issue , the head had a lot of
discussion including some hot discussion
too with her. He had lot of respect for
AHRM because of her ability and hard work.
Ultimately , out of disgust, his final words
were, “Issue him an appointment letter
there is no need for final interview. He will
be allotted a seat in any corner of the office
so that he does not distract anyone.”