The document discusses ISO 9000, an international standard for quality management systems. It began in 1987 with the goal of providing guidance to help organizations meet customer and regulatory requirements. The 2000 version specifies seven quality management principles: customer focus, leadership, engagement of people, management approach, continual improvement, fact-based decision making, and mutually beneficial supplier relationships. It also describes the four main clauses of ISO 9000-2000 which cover quality management systems, management responsibility, resource management, and product realization.

1. ISO 9000:2000 CLAUSES
Presented by:-Shishupal kumar
Shubham
Shivani Sharma

2. What is ISO?
ISO STANDS FOR international standard
organization. it is a specialised international
agency for standardization of system and its
certifications. It is an attempt to bring in
uniformity in the quality standard of different
countries.

3. ISO
ISO is a non –governmental organization and
represents a network of national standard
organisations of 150 countries
(one member per countries)
BIS(bureau of Indian standard) is a member o f
ISO.
ISO is the worlds largest developer of
standards of various types. ISO was born on
feb,1947.

4. ISO 9000
ISO 9000 is a series of international quality
standards that serves as a guidance to
suppliers and purchasers about the
minimum requirements of a quality system.
The first edition of ISO 9000 standards was
completed in 1986 by ISO technical
commitee and published in 1987.
RALLI WOLF was the first company in India to
get ISO 9000 certified in 1988 by BIS.

5. OBJECTIVE OF ISO 9000
Achieve, maintain, and improve product quality
Improve quality of operations to continually meet
customers’ and stakeholders’ needs
Provide confidence to management, employees,
customers, and stakeholders that quality
requirements are fulfilled.

6. Quality system standards adopted in 1987 by
International Organization for Standardization;
revised in 1994 and 2000
Technical specifications and criteria to be used as
rules, guidelines, or definitions of characteristics
to ensure that materials, products, processes,
and services are fit for their purpose.
ISO 2000

7. ISO 9000:2000
Standards
• ISO 9000:2000:- Quality Management Systems
– Fundamentals Requirements,
- Guidelines for Performance Improvement

8. ISO 9000:2000
1. Customer Focus
2. Leadership
3. Involvement of People
4. System Approach to Management
5. Continual Improvement
6. Factual Approach to Decision Making
7. Mutually Beneficial Supplier Relationships

9. ISO 9000-2000 CLAUSES
1)Quality management system:-the general
requirements are concerning whether the
organization a well quality management
system or not.QMS ensures that a long term
strategy with respect to quality
management.itb provides the framework for
ensuring quality in every sphere of activity.

10. ISO 9000-2000 CLAUSES
2)Management responsibility:- the top
management conducts management reviews at
regular interval of time. Management
determines the requirement and expectations
of customer and take appropriate measures to
satisfy these. management appoints
management representative for matters related
to quality.

11. ISO 9000-2000 CLAUSES
3)Resource management:-resources requires
that the organisation should determine and
provide the resources required to implement
,maintain and improve the QMS. The human
resource seeks the attention of the
organization towards identifying whether the
personnel, who directly affect the quality of
product are competent enough in terms of
qualification, skills ,experience etc.

12. ISO 9000-2000 CLAUSES
4)Product realization:-it demands for planning
and developing processes for product
realization and maintaining the relevant
records.