Total Quality Management (TQM) is defined as an integrated organizational effort to improve quality at every level. It involves the whole organization managing all processes to achieve excellence and prevent errors. Key features of TQM include closer customer relations, increased training, employee empowerment, quality monitoring, and consumer views. Some advantages are enhanced market image, reduced costs, improved customer satisfaction and employee morale. TQM implementation takes years and requires significant management and staff time.

1. Total Quality Management
Presented by:
Aakash.s
Harshini.k
Piyush.k
Aditya.h
Darshan.g
Sanjay.k

2. Meaning of TQM
Total – made up of the whole
Quality – degree of excellence a product or service
provides
Management – act, art or manner of planning,
controlling, directing etc.
Therefore “TQM is the art of managing
the whole to achieve excellence”
Total quality management

3. Defination of TQM
“Total quality management(TQM) has been defined as
an integrated organizational effort designed to improve
quality at every level”
 “The process to produce a perfect product by a series
of measures require an organized effort by the entire
company to prevent or eliminate errors at every stage in
production is called total quality management”

4. Features of TQM
Closer customer relations.
Increased training.
Employee empowerment.
Quality chains.
Company Policy and accountability.
Monitoring the process.
Consumer views.
Benchmarking.

5. Advantages of TQM
Enhanced market image
Elimination of defect and waste
Reduced costs and cost management
Higher profitability
Improved customer focus and satisfaction
Increased customer loyalty and retention
Improved employee morale
Enhanced shareholder value
Improved and innovative process

6. Disadvantages of TQM
It is not a quick fix. TQM takes years to implement.
It can lead to too much attention.
Extremely demanding of management and staff time.
Benefits may not be seen for several years.

7. TQM
principles
Total employee
involvement
communication
Process centered
Continual
improvement
Fact based decision
making
Customer focused