iSO 9000 AND ISO 14000

1. ISO 9000 AND ISO 14000
INTRODUCTION :
Quality is a very important requirement for any productbecause it is
one of the biggest factors determining how successfulit will be in achieving
customer satisfaction.
Quality is often described as the extent to which a productor service
meets the existing standards or requirements. Quality has become the catchword
across industries and professions and quality management systems are being
developed by the day to ensure better business processes.
One such quality management system is provided by the International
Organization for Standardization which is abbreviated as ISO.
HISTORY OF ISO:
Every country has its own standards for every industry. But in an
increasingly globalized business scenario, a need was felt for a common set of
standards to make it easier for businesses to sell their products anywhere in the
world.
Against this background, about 65 delegates from 25 countries met in
London in 1946 at the Institute of Civil Engineers. The agenda was to facilitate
the unification of industrial standards at an international level.
The following year, in February 1947, the non-governmental
organization called International Organization for Standardization (ISO) was
born, and 67 technical committees were set up.
OVERVIEW OF ISO:
From the 25 members who met to initiate this process,ISO has grown
to a huge network of more than 160 member countries who represent their
nation's standards organizations.
The ISO headquarters is located in Geneva, Switzerland. The ISO is
considered the world's largest organization involved with developing voluntary
international standards.
In this role, the ISO helps to facilitate global trade by creating
common standards across countries. Over the years since it began functioning,

2. ISO 9000 AND ISO 14000
ISO has set more than 20,000 standards in different areas right from
manufacturing and agriculture to food safety and healthcare.
AIM OF ISO INTERNATIONAL STANDARDS:
The purposeof the International Standards developed by ISO is to
ensure that products and services are safe, reliable and of good quality.
For business, they are strategic took that reduce costs byminimizing
waste and errors and increasing productivity. They help companies to access
new markets, level the playing field for developing countries and facilitate free
and fair global trade.
Organizations often wish to certify their quality systems but the ISO
does not issue any such certificates. However, there are registered institutions
and accreditation bodies who are qualified to perform the certification on behalf
of ISO. An organization that meets the requirements of certification is issued an
ISO certificate for the standards to which it conforms, and the certificate is valid
for 3 years.
Principles on which ISO standards are based
• Customer-focus
• Leadership
• Engagement of people
• Process approach
• Continual improvement
• Evidence-based decision making
• Relationship management
ISO 9000 FAMILY :
The ISO 9000 feebly is probably the best known of ISO standards. It is
the set of International Standards that lays down the framework for a quality
management system.
The purposeof these is to guide organizations with the tools required to
make sure that their services or products meet quality requirements and drive

3. ISO 9000 AND ISO 14000
the process ofcontinued quality improvement. These standards are universal
and may be applied to organizations in any industry and of any size. ISO 9000
standards were published first in 1987.
Major revisions were made in 2000 and later in 2008. The most recent
versions are the ones published in 2015.
Some of the important standards in this family include
ISO 9000:2015 — basic concepts and vocabulary (definitions)
ISO 9001: 2015 — requirements of a quality management system
ISO 9004: 2018 — continuous improvement of quality management systems
ISO 19011: 2011 — guidelines for internal and external audits of quality
management systems.
While ISO 9000 is the standard that describes the quality management system,
it is ISO 9001 standard that describes what requirements must be met to achieve
that system in the organization. Thus, certification is given under ISO 9001 and
not ISO 9000.
CRITERIATO GET ISO 9001 CERTIFICATION:
• Organization must follow the guidelines laid down in the ISO 9001 standard. •
It must meet its own requirements.
• It must meet regulatory and statutory requirements.
• It must meet customer requirements.
• It must document its performance.
BENEFITS OF ISO 9001 CERTIFICATION:
There are several advantages of 150 9000 certification and these impact
all aspects of an organization. The most important ones include:
1. Increased credibility from the ISO certification which increases the
organization's marketability.
2. The rigorous certification process exposes deficiencies in the organization
and when these are addressed, it leads to significant costsavings in terms of
time and money.

4. ISO 9000 AND ISO 14000
3. The certification helps to improve quality of products and processesresulting
in better/higher customer satisfaction.
4. Management controlimproves becauseof all the documentation and self-
assessment involved in the registration process.
5. Communication and interactions between the different departments in the
organization improve creating better team spirit.
6. As organizations move to improve their quality, the risk of product-liability
begins to reduce.
IMPORTANT ELEMENTS OF ISO 9000:
1. Management responsibility
2. Quality system
3. Contract review
4. Design control
5. Document and data control
6. Purchasing
7. Controlof customer-supplied product
8. Productidentification and traceability
9. Process control
10. Inspection and testing
11. Control of inspection, measuring and test equipment
12. Inspection and test status
13. Control of non-conforming material
14. Corrective and preventive action
15. Handling, storage, packaging, preservation and delivery
16. Control of quality records
17. Internal quality audits

5. ISO 9000 AND ISO 14000
18. Training
19. Servicing
20. Statistical techniques
ISO 14000:
ISO 14000 family comprises the international standards, technical reports
and guides for environmental management by organizations. They specify the
requirements necessary to set up an environmental management policy, plan
and implement environmental objectives, determine the impact of products or
services on the environment and conducting corrective actions and management
review. By working towards ISO 14000 certification, organizations can reduce
the negative impact of their processes onthe environment (air, land or water).
Some of the important standards in this family include:
ISO 14004: 2016 - Environmental management systems - general guidelines on
implementation.
ISO 14006: 2011 - Environmental management systems - guidelines to
incorporate ecodesign.
ISO 14031: 2013 - Environmental Management - environmental performance
evaluation guidelines.
ISO 14064: 2006 - Greenhouse gases standards.
ISO 14020: 2000 - Environmental Labels and Declarations- general principles.
AIM OF ISO 14000 STANDARDS:
The ISO 14000 standards were developed as industries recognized
the need for standardization in the area of environmental management. They
aim at ensuring organizations promote environmental management systems that
are effective.
The first standard for environmental management system was the BS
7750 that was published in 1992. In 1996, ISO published the ISO 14000 family
of standards, which was subsequently revised in 2004 and the latest version
available is of 2015. ISO 14001 is the standard to which organizations can get
certified.

6. ISO 9000 AND ISO 14000
BENEFITS OF ISO 14000:
ISO 14000 certification has several benefits for organizations, such
as:
1. It helps meet legal obligations towards environmental protection.
2. Resources are used more efficiently.
3. Waste is reduced.
4. Environmental impacts get measured.
5. Customer and stakeholder trust increases.
6. Environmental obligations are managed the right way.
ISO certifications are important for organizations because they
provide customers with evidence of the company's commitment to quality. The
standards have a process-oriented approachand look at how processesoperate
across departments and their interaction; they also help to focus on the most
critical of products and services and therefore, are an effective check of the
company's quality management systems.
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