The document outlines the principles of operations management and the ISO 9000:2000 standards that provide guidelines for efficient quality management systems. It emphasizes the importance of customer satisfaction, process management, and continual improvement to enhance organizational efficiency and competitiveness. Various ISO standards are listed, including ISO 9001, 9002, 9003, and others that cater to different aspects of quality and management.

1. ISO 9000:2000
CLAUSES
BY – AKSHIT MAHESHWARI
FACULTY MENTOR – DR. MANU PRIYA GAUR

2. • Operations management is concerned
with designing and controlling the
production of goods and services,
ensuring that businesses are efficient in
using resources to meet customer
requirements.
• It is concerned with managing an entire
production system that converts inputs
into outputs.
What is Operations Management ?

3. • The ISO stands for International Organisation
for Standards. It provides organizations with
guidelines to consistently achieve universally
recognized standards.
• The ISO makes standards and guidelines for a
variety of businesses and purposes and
publishes technical reports.
What is ISO ?

5. The basic motive is to provide customers
with confidence that suppliers, contractors,
subcontractors, and vendors have
documented, effective and independently
verified Quality Management Systems.
Purpose of ISO 9000:2000 CLAUSES

6. Benefits of ISO 9000:2000
Improved customer satisfaction
Reduced costs of quality
Improved productivity and quality
Improved internal communication
Improved working efficiency
Increase the competitive power
Transparency of process

7. Leadership demonstrates commitment to customer requirements.
Policy and measurable quality objectives are set and renewed
Processes are identified, analysed and managed
Customer satisfaction is measured
Data are collected, analysed and used
System effectiveness is continually improved
ISO 9000 Characteristics

8. Need for ISO Clauses

10. Process of Registration
Registrar selection
Document quality system audit
Certification Audit
Process audit
Final certification audit

12.  ISO 9000 : this provides guidelines on selection &use of
quality management and quality assurance standards.
 ISO 9001 : It has 20 elements covering design, development,
production, installation and servicing. This is applicable for
the industries which are doing their own design and
development production, installation and servicing.
 ISO 9002 : It has 18 elements covering final inspection and
testing for laboratories and warehouses etc.
 ISO 9003 : It has 12 elements covering final inspection and
testing for laboratories and warehouses etc.
 ISO 9004 : This provide guidelines to interprete the quality
management and quality assurance. This also has
suggestions which are not mandatory.
ISO 9000 Series :

13. Various other ISO Standards
ISO 9000 :
Quality
Management
ISO 14000 :
Environmental
management
ISO 3166 :
Country Codes
ISO 26000 :
Social responsibility
ISO 50001 :
Energy
Management
ISO 31000 :
Risk Management
ISO 22000 :
Food Safety
Management
ISO 45001 :
Occupational health
& safety
ISO 37001 :
Anti Bribery
Management
Systems
ISO 13485 :
Medical devices