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Total quality management
Total Quality Management (TQM) is a management approach that aims to satisfy customers through continuous improvement efforts that involve all employees and aspects of an organization. TQM focuses on preventing defects and flaws by incorporating principles like customer focus, employee involvement, and continuous improvement. It has key elements like ethics, training, teamwork, leadership, and recognition. TQM requires strategic commitment from management and employee involvement to implement quality initiatives and manage quality through improved materials, technology, and methods. Benefits of TQM include increased productivity, profitability, customer satisfaction and loyalty.
