This presentation provides an overview of ISO 9000 certification. It discusses what ISO is and how it develops international standards. ISO 9000 refers to quality management standards that over a million organizations in 175 countries have implemented. The key elements of ISO 9000 certification are explained, along with the stages of achieving certification, advantages and disadvantages. Generic standards mean the same requirements can apply across industries and organizations of different sizes. The focus is on managing processes to ensure quality products and services, rather than setting product standards. Certification involves an external audit to verify conformance with ISO 9000 standards.

1. WELCOME TO OUR
PRESENTATION

2. Name Id
Ferdous Jannatul 12-20587-1
Ahmed Foysal 12-20841-1
ISO 9000 CERTIFICATION

3.  ISO is an international standards development body,
including among its membership national standards bodies
from 127 of the worlds leading industrial nations.
ISO officially began operations on 23 February 1947 in
Geneva, Switzerland.
ISO is a non-governmental organization that forms a bridge
between the public and private sectors.
WHAT IS ISO?

4.  ISO 9000 are among ISO’s most well known standards ever.
It implemented by more than a million organizations in some
175 countries.
ISO 9000 helps organizations to implement quality
management.
ISO 9000 IN BRIEF

5.  ISO 9000 is for quality management.
Quality management means what the organization does to
ensure that
its products satisfy the customer’s quality requirements and
company with any regulations applicable to those products or
services.
QUALITY MANAGEMENT

6.  ISO 8402- QA and Quality management vocabulary
 ISO 9000-2- Generic guidelines for applying ISO 9001, 9002
and 9003.
 ISO 9000-3- Guidelines for applying ISO 9001 to the
development supply and maintenance of software.
 ISO 9000-4- Application for dependability management.
 ISO 9000-2- Guidelines for services
 ISO 9000-3- Guidelines for processed material.
STANDARDS OF ISO 9000 FAMILY

7.  ISO 9004-4- Guidelines for quality improvement
 ISO 9004-5- Guidelines for quality plans
 ISO 9004-6- Guidelines for configuration management.
STANDARDS OF ISO 9000 FAMILY

8.  Management Responsibility
 Quality System
 Contract Review
 Design Control
 Document & Data Control
 Purchasing
 Customer Supplied Product
ELEMENTS OF ISO 9000 CERTIFICATION

9.  Product Identification and Traceability
 Process Control
 Inspection and Test Status
 Control of Inspection, Measuring and Test Equipment.
 Inspection and Test Status
 Control of Nonconforming Product
 Corrective & Preventive Action
ELEMENTS OF ISO 9000 CERTIFICATION
(CON..)

10.  Handling , Storage, Packaging, Preservation and Delivery
 Control of Quality Records
 Quality Audits
 Training
 Servicing
 Statistical Techniques
ELEMENTS OF ISO 9000 CERTIFICATION
(CON..)

11. STAGES
Setting up Steering Committee
Design of Management System
Training all Staff
Setting up documentation system
Implementation
Monitoring & Evaluation

12. STAGES (CON..)
Internal Audit & Pre-assessment audit
Certification Audit
Registration
Maintenance of the system
Internal Q Audit
Surveillance Visit

13.  Increased marketability
 Reduced operational expenses
 better management control
 Increased customer satisfaction
 improved internal communication
 Improved customer service
 Attractiveness to investors
ADVANTAGES OF ISO 9000

14.  Owners and managers do not have an adequate
understanding of the ISO 9000 certification process or of the
quality standards themselves.
 Taxing on resources ( economic)
 over certification
 Hinders creativity and innovation
 Continuous improvement may suffer
DISADVANTAGES OF ISO 9000

15.  ISO 9001 are generic standards.
 Generic means that the same standards can be applied to
any organization, large or small, whatever its product or
service, in any sector of activity, and whether it is a business
enterprise, a business administration, or a government
department.
4 GENERIC PRODUCT CATEGORIES
 HARDWARE
 SOFTWARE
 PROCESSED MATERIALS
 SERVICE
GENERIC STANDARDS

16.  ISO 9001 concern the way an organization goes about its
work.
 Its not product standards.
 Its not service standards.
 Its process standards.
 Process affect final products or services.
 ISO 9001 gives the requirements for what the organization
must do to manage process affecting quality of its products
and services.
PROCESS, NOT PRODUCT

17.  Certification is known in some countries as registration.
 It means that an independent, external body has audited an
organization’s management system and verified that it
conforms to the requirements specified in the standard (ISO
9001)
 ISO does not carry out certification and does not is sue or
approve certificates.
CERTIFICATION

18.  ISO does not carry out 9001 certification.
 ISO does not issue certificates.
 ISO does not accredit, approve or control the certification
bodies.
 ISO develops standards and guides to encourage good
practice in accreditation and certification.
ISO DOES NOT CERTIFY