The document provides an overview of ISO 9000, an international standard for quality management systems. It discusses the key aspects of ISO 9000:2000 including the eight quality management principles, requirements for organizations, and benefits such as improved customer satisfaction and organizational performance. ISO 9000 can help companies meet customer and regulatory requirements through a systematic approach to quality management.

1. A seminar on
‘ISO 9000:2000’ Submitted To:
Dr. Supratim Chowdhury
Dept. of FPT
Course: FPT-503

2. Introduction
A quality management system (QMS) defines and establishes an
organization's quality policy and objectives. It also allows an organization to
document and implement the procedures needed to attain these goals. A
properly implemented QMS ensures that procedures are carried out
consistently, that problems can be identified and resolved, and that the
organization can continuously review and improve its procedures, products
and services. It is a mechanism for maintaining and improving the quality of
products or services so that they consistently meet or exceed the
customer's implied or stated needs and fulfil their quality objectives.

3. Leadership
Customer
focus
Involvement
of people
Factual
approach to
decisionmaking
Process
approach
Continual
improvement
Mutually
beneficial
supplier
relationships
System
approach to
management
Eight Quality
Management
Principles

4. ‘ISO’
 ISO stands for International Organization for Standardization. It is an
international body which consists of representatives from more than 90
countries.
 The national standards bodies of these countries are the member of this
organization. BIS(Bureau of Indian Standards) is the Indian
representatives to ISO.
 ISO and IEC(International Electro Technical Commission) operate jointly
as a single.
 These are NGO Which exist to provide common standard on
international trade of goods and services.

5. ISO Organization Setup
Policy
Development
Committees
Technical
Management Board
Technical Advisory
Groups
Technical Committees
General
Assembly
Council

6. Introduction to ISO 9000
 The ISO 9000 family of standards is related to quality management systems
and designed to help organizations ensure that they meet the needs of
customers and other stakeholders while meeting statutory and regulatory
requirements.
 ISO 9000 deals with the fundamentals of quality management systems,
including the eight management principles on which the family of standards is
based.
 ISO 9000 can help a company to satisfy its customers, meet regulatory
requirements and achieve continual improvement.
 Originally published in 1987 by the International Organization for
Standardization (ISO), a specialized international agency for standardization
composed of the national standards bodies of 90 countries.

8. ISO 9000 series:
 ISO 9000 series has five international standards on quality
management which are listed below:
1. ISO 9000
2. ISO 9001
3. ISO 9002
4. ISO 9003
5. ISO 9004

9. Contd…
 ISO 9000: This provides guidelines on selection and use of quality management and
quality assurance standards.
 ISO 9001: It has 20 elements covering design, development, production, installation and
servicing. This is applicable for the industries which are doing their own design and
development production, Installation and servicing.
 ISO 9002: It has 18 elements covering production and installation. This is applicable for
the units excluding R&D functions.
 ISO 9003: It has 12 elements covering final inspection and testing for laboratories and
warehouses, etc.
 ISO 9004: This provide guidelines to interprete the quality management and quality
assurance. This also has suggestions which are not mandatory.

10. ISO 9000 vs. HACCP
 HACCP is a food safety system, and ISO 9000 is a food safety
management system standard.
 ISO 9000 demands risk analysis to evaluate each food safety
hazards identified in HACCP.
 ISO 9000 demands monitoring system and planning of corrective
actions for operational PRPs, as for CCPs.
 ISO 9000 demands analysis and improvement according to the
outcome of monitoring of operational PRPs and HACCP plan.

11. ISO 9000 Characteristics
Leadership demonstrates commitment to customer requirements.
Policy and measurable quality objectives are set and renewed.
Processes are identified, analysed, and managed.
Customer satisfaction is measured.
Data are collected, analysed, and used.
System effectiveness is continually improved.

12. Process of Registration

13. Introduction to ISO 9000:2000 Series
 ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.
 The Technical Committee responsible for the ISO 9000 family developed specifications for
the ISO 9000:2000 revisions, leading to a significant advancement of the standards and
reflecting contemporary concepts of quality management.
 The ISO 9000:2000 revision had five goals:
1. Meet stakeholder needs
2. Be usable by all sizes of organizations
3. Be usable by all sectors
4. Be simple and clearly understood
5. Connect quality management system to business processes

15. ISO 9000:2000 is applicable to:
 Organizations seeking a competitive advantage through the implementation of a quality
management system;
 Organizations seeking a greater supplier confidence that product requirements will be
satisfied;
 Those concerned with a mutual understanding of the terminology used in quality
management (e.g. suppliers, customers, regulators);
 There are many different ways of applying the ISO 9000:2000 quality management
principles. The nature of the organization and the specific challenges it faces will determine
how to implement them.

16. Graphical Representation
 CURRENT: 1M ISO certs.
 Top 10 countries for registrations:
1. – China (approx. 27%)
2. – Italy
3. – UK
4. – Japan
5. – Spain
6. – USA (approx. 9%)
7. – Germany
8. – Australia
9. – France
10. – South Korea

18. Conclusion
ISO 9000:2000 helps the customer to have cost effective purchase
procedure. The customer while making purchase from companies with
ISO certified, need not spend much on inspection and testing. This will
reduce the quality cost and lead time. This will help in increasing
productivity. This will aid to improved morale and involvement of
workers. The level of job satisfaction would be more.

19. Refferences
https://www.iso.org/standard/29280.html
www.pjr.com/standards/iso-90012008/benefits-of-iso-9000
https://en.wikipedia.org/wiki/ISO_9000
https://www.slideshare.net/
www.google.com/image