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TRUPTI. N. SHETE
International Organization
for Standardization
2
ORGANIZATION
WITH
LOUSY MANAGEMENT Q
Input
Output
Resources
Upgrading :
Service Quality
Product Quality
Personnel Quality
3
By...
A Proven Successful
Quality Assurance
System
ISO
9000
4
5
ISO 9002 Certification
ISO stands for
I nternational
O rganization for
S tandardization
6
It is located in Switzerland and established in
1947 to develop common international
standards.
ISO derived from Greek word ISOS means
equal , homogeneous or uniform.
Main idea behind the development of ISO –
9000 is to maintain uniformity in the existing
quality standards
ISO 9001 and ISO 14001 in
brief
 ISO 9001 and ISO 14001 are among ISO's most well
known standards ever.
 They are implemented by more than a million
organizations in some 175 countries.
 ISO 9001 helps organizations to implement quality
management.
 ISO 14001 helps organizations to implement
environmental management.
Quality management
 ISO 9001 is for quality management.
 Quality refers to all those features of a product (or
service) which are required by the customer.
 Quality management means what the organization does
to
 ensure that its products or services satisfy the customer's
quality requirements and
 comply with any regulations applicable to those products
or services.
 achieve continual improvement of its performance
Environmental management
 ISO 14001 is for environmental
management. This means what the
organization does to:
 minimize harmful effects on the
environment caused by its activities,
 to conform to applicable regulatory
requirements, and to
 achieve continual improvement of its
environmental performance.
Objectives of ISO 9000 Standards
 Achieve, maintain, and improve product
quality
 Improve quality of operations to
continually meet customers’ and
stakeholders’ needs
 Provide confidence to management,
employees, customers, and stakeholders
that quality requirements are fulfilled
11
Why adopt ISO 9000?
 To comply with customers who require
ISO 9000
 To sell in the European Union market
 To compete in domestic markets
 To improve the quality system
 To minimize repetitive auditing by similar
and different customers
IS 9000
Benefits of ISO 9001
Enable to foreign exchange
It enable the company to build customer confidence
Concession for import
To enhance quality image of the company & gives a
competitive edge over other company.
Helps in minimising the total cost of an organisation.
Helps in motivating an organisation.
Increase efficiency and effectiveness.
Ten Steps to ISO Registration
ISO 9000
2. Select the appropriate standard
1. Set the registration objective
3. Develop and implement the quality system
4. Select a third-party registrar and apply
5. Perform self-analysis audit
6. Submit quality manual for approval
7. Pre-assessment by registrar
8. Take corrective actions
9. Final assessment by registrar
10. Registration!
Problems with Certification
 Costs - application & maintenance
 Time - application & maintenance
 Level of internal expertise
 Executive commitment
 Selection of registration
15
Thank
You
Have a Good Day

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iso-9000

  • 1. TRUPTI. N. SHETE International Organization for Standardization
  • 3. Upgrading : Service Quality Product Quality Personnel Quality 3 By...
  • 4. A Proven Successful Quality Assurance System ISO 9000 4
  • 6. ISO stands for I nternational O rganization for S tandardization 6
  • 7. It is located in Switzerland and established in 1947 to develop common international standards. ISO derived from Greek word ISOS means equal , homogeneous or uniform. Main idea behind the development of ISO – 9000 is to maintain uniformity in the existing quality standards
  • 8. ISO 9001 and ISO 14001 in brief  ISO 9001 and ISO 14001 are among ISO's most well known standards ever.  They are implemented by more than a million organizations in some 175 countries.  ISO 9001 helps organizations to implement quality management.  ISO 14001 helps organizations to implement environmental management.
  • 9. Quality management  ISO 9001 is for quality management.  Quality refers to all those features of a product (or service) which are required by the customer.  Quality management means what the organization does to  ensure that its products or services satisfy the customer's quality requirements and  comply with any regulations applicable to those products or services.  achieve continual improvement of its performance
  • 10. Environmental management  ISO 14001 is for environmental management. This means what the organization does to:  minimize harmful effects on the environment caused by its activities,  to conform to applicable regulatory requirements, and to  achieve continual improvement of its environmental performance.
  • 11. Objectives of ISO 9000 Standards  Achieve, maintain, and improve product quality  Improve quality of operations to continually meet customers’ and stakeholders’ needs  Provide confidence to management, employees, customers, and stakeholders that quality requirements are fulfilled 11
  • 12. Why adopt ISO 9000?  To comply with customers who require ISO 9000  To sell in the European Union market  To compete in domestic markets  To improve the quality system  To minimize repetitive auditing by similar and different customers IS 9000
  • 13. Benefits of ISO 9001 Enable to foreign exchange It enable the company to build customer confidence Concession for import To enhance quality image of the company & gives a competitive edge over other company. Helps in minimising the total cost of an organisation. Helps in motivating an organisation. Increase efficiency and effectiveness.
  • 14. Ten Steps to ISO Registration ISO 9000 2. Select the appropriate standard 1. Set the registration objective 3. Develop and implement the quality system 4. Select a third-party registrar and apply 5. Perform self-analysis audit 6. Submit quality manual for approval 7. Pre-assessment by registrar 8. Take corrective actions 9. Final assessment by registrar 10. Registration!
  • 15. Problems with Certification  Costs - application & maintenance  Time - application & maintenance  Level of internal expertise  Executive commitment  Selection of registration 15