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ISO 9000 : 2000 Outline

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Phi Jack
Phi Jack

The document outlines ISO 9000, an internationally recognized quality management system. It provides a brief history of quality standards that preceded ISO 9000 and describes the development and components of the ISO 9000 series. The key requirements of an ISO 9000-compliant quality management system are management responsibility, resource management, product realization, measurement, analysis and improvement. Certification involves preparing documentation and procedures, internal audits, and an external assessment.

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ISO 9000:2000 OUTLINE Quality Management System
Background MIL Std US Military & NATO Standards AQAP National Standards BS 5750 CANADA FRANCE GERMANY SPAIN JAPAN USA UK + others International Standards Organisation (ISO) Committee ISO 9000: 1987 International Standard ISO 9000: 1994 ISO 9000: 2000
What is ISO 9000? [1] ,[object Object],UNIVERSALLY RECOGNISED - SOUND QUALITY SYSTEM
What Is ISO 9000? [2] ,[object Object],ISO 9000 : 2000 QUALITY MANAGEMENT SYSTEMS - Fundamentals and vocabulary - supersedes ISO 8402 and ISO 9000-1:1994 ISO 9001: 2000 QUALITY MANAGEMENT SYSTEMS - Requirements - supersedes ISO 9001/2/3:1994 ISO 19011: 2002 Guidelines on auditing quality and environmental management systems - supersedes ISO 19011:1994 ISO 9004 : 2000 QUALITY MANAGEMENT SYSTEMS - Guidelines for improvement - supersedes ISO 9004-1
What Is ISO 9000? [3] ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process approach model CONTINUAL IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM Customer Customer Requirements Satisfaction Resource management Product realisation Input Product Output Measurement analysis improvement Management responsibility
ISO 9001 Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object]
4. Quality management system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5. Management responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6. Resource management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7. Product realisation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
8. Measurement, analysis & improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Continued --->
8. Measurement, analysis & improvement (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Certification Milestones 2. Prepare quality manual, policy, processes, planning 3. Prepare procedures, work instructions & records 10. Certification 9. External assessment ISO 9000 Certificate Proced -ures Work Instructs Quality Records 1. Brief management team 4. Implement procedures 5. Train internal auditors 6. Conduct internal audits 7. Conduct management review 8. Preliminary assessment Quality Policy Quality Manual QMS Processes Quality Plan
Who requires ISO 9000? ,[object Object],[object Object],[object Object],[object Object],NO LONGER A FEATURE - INCREASINGLY AN EXPECTATION
What Are The Benefits? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ADDED VALUE, MARKET ACCESS & PRIDE
How long will it take? ,[object Object],[object Object],[object Object],SET YOUR OWN SCHEDULE - AND HOLD IT!
Responsibilities ,[object Object],[object Object]
Schedule - short term LUNCH DOCUMENT PREPARATION REVIEW & ACTION PLANNING LUNCH LUNCH LUNCH PRESENTATIONS, QUESTIONS & ASSIGNMENTS PLANT TOUR CONSULTING DAY 1 DAY 2 DAY 3 DAY 4 TOUR TEAM SOLO GROUP 0830 1000 1100 1230 1330 1430 1530 1700 0830 0930 1130 1230 1330 1500 1600 1700 4. QUALITY MANAGEMENT SYSTEMS 5. MANAGEMENT RESPONSIBILITY 7.1 REALISATION PROCESS 7.2 CUSTOMER RELATED PROCESSES 7.3 DESIGN AND OR DEVELOPMENT 7.4 PURCHASING 7.5 PRODUCTION & SERVICE OPERATIONS 7.6 CONTROL OF MEASURING & MONITORING DEVICES 8.2 MEASURING & MONITORING 8.3 CONTROL OF NONCONFORMITY 8.4 ANALYSIS OF DATA 8.5 IMPROVEMENT
ISO 9001 Outline Questions Prepared for Electranet Partners by : Ray Spencer - Systex Services Tel: +1279 321 352 Fax: +1279 310 749 E-mail: ray.spencer@ntlworld.com

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ISO 9000 : 2000 Outline

  • 1. ISO 9000:2000 OUTLINE Quality Management System
  • 2. Background MIL Std US Military & NATO Standards AQAP National Standards BS 5750 CANADA FRANCE GERMANY SPAIN JAPAN USA UK + others International Standards Organisation (ISO) Committee ISO 9000: 1987 International Standard ISO 9000: 1994 ISO 9000: 2000
  • 3.
  • 4.
  • 5.
  • 6. Process approach model CONTINUAL IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM Customer Customer Requirements Satisfaction Resource management Product realisation Input Product Output Measurement analysis improvement Management responsibility
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Certification Milestones 2. Prepare quality manual, policy, processes, planning 3. Prepare procedures, work instructions & records 10. Certification 9. External assessment ISO 9000 Certificate Proced -ures Work Instructs Quality Records 1. Brief management team 4. Implement procedures 5. Train internal auditors 6. Conduct internal audits 7. Conduct management review 8. Preliminary assessment Quality Policy Quality Manual QMS Processes Quality Plan
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Schedule - short term LUNCH DOCUMENT PREPARATION REVIEW & ACTION PLANNING LUNCH LUNCH LUNCH PRESENTATIONS, QUESTIONS & ASSIGNMENTS PLANT TOUR CONSULTING DAY 1 DAY 2 DAY 3 DAY 4 TOUR TEAM SOLO GROUP 0830 1000 1100 1230 1330 1430 1530 1700 0830 0930 1130 1230 1330 1500 1600 1700 4. QUALITY MANAGEMENT SYSTEMS 5. MANAGEMENT RESPONSIBILITY 7.1 REALISATION PROCESS 7.2 CUSTOMER RELATED PROCESSES 7.3 DESIGN AND OR DEVELOPMENT 7.4 PURCHASING 7.5 PRODUCTION & SERVICE OPERATIONS 7.6 CONTROL OF MEASURING & MONITORING DEVICES 8.2 MEASURING & MONITORING 8.3 CONTROL OF NONCONFORMITY 8.4 ANALYSIS OF DATA 8.5 IMPROVEMENT
  • 20. ISO 9001 Outline Questions Prepared for Electranet Partners by : Ray Spencer - Systex Services Tel: +1279 321 352 Fax: +1279 310 749 E-mail: ray.spencer@ntlworld.com