NXP implemented ThousandEyes to gain visibility into network and application performance issues affecting users. ThousandEyes identified issues such as a 99% packet loss in NXP's Hamburg LAN, routing loops causing an application to be unreachable, and faults affecting a web application. It also found issues with Microsoft Skype, including 30% packet loss due to an ISP and latency over 100ms when Skype routed calls through a Canadian instance instead of closer ones. ThousandEyes helped NXP troubleshoot problems and provided an end-to-end view of the user experience.

1. NXP, the NXP logo and NXP SECURE CONNECTIONS FOR A SMARTER WORLD are trademarks of NXP B.V. All other product or service names are the property of their respective owners. © 2018 NXP B.V.

2. COVER PAGE SUBTITLE PLACEHOLDER
COMPANY CONFIDENTIAL
How NXP Optimized Network and Application
Performance with ThousandEyes
Henk Jelink
Product owner Network Performance Monitoring and Secure Environments

3. Who Are We ?

4. PUBLIC 4PUBLIC 4
Operations in
30+ Countries
Headquartered in Eindhoven,
the Netherlands
28,000+
Employees
10,000+
R&D Engineers
9,000+
Patent Families
60+
Years of
Combined
Experience
$9.26B
Annual Revenue1
A Position of Strength to Better
Serve Our 26,000+ Customers
PUBLIC 4
1 Posted revenue for 2017 – Please refer to the Financial Information
page of the Investor Relations section of our website at
www.nxp.com/investor for additional information

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Automotive Industrial & IoT Mobile
Communication
Infrastructure
Our Leadership Focused End Markets

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Technology
Leadership
Applications
Leadership
in Auto
Semiconductors
2017 Global Auto Semi Market: $34.5B
+ =#1 Auto Analog / RF / DSP
#1 Auto Microcontrollers
(ex. Japan)
#1 Merchant Auto MEMS
Sensors
#1 Car Infotainment
#1 Secure Car Access
#1 Body & In-Vehicle Networking
#1 Safety
#1 Powertrain
Innovation Leader ADAS
Innovation Leader Security
PUBLIC 6
#
1
NXP Makes It Happen

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Industrial & IoT
Innovating Edge to Cloud
Value Proposition
Broad, scalable portfolio
Ultra-low power & high performance application processors
High performance cross-over processors
Low-power secure & connected MCUs
Common S/W and
large partner eco-system
Deep applications insights
From working with and supporting 26,000+ customers
across thousands of applications
PUBLIC 7

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Mobile
Enabling Secure Transactions
Value Proposition
Technology innovator
Mobile Wallet Services2Go
Recognized secure application leader
Payment Transit
Access Identification
Trusted partner across eco-systems
Financial Institutions Governments
Public Transit Operators OEMs
PUBLIC 8

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Communication Infrastructure
Focus on 5G technologies
Value Proposition
Broadest portfolio
From DC to mmW frequencies
From 1.8 mW to 1.8 kW output power
Technology leadership
GaN
LDMOS
SiGe
GaAs
Unique in-house technologies
optimized for 5G applications
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Henk Jelink
• Product owner Network Performance Monitoring
• Product owner Secure Environments
• Worked for Digital, Compaq, and HP
• Since 2000 Philips semiconductors
IT Within NXP

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• Connectivity is managed by the Global Connectivity team with operational
support from two external vendors. We are part of the Generic IT Services
& User Experience (GIT-UX) team
• Team of 12 FTE’s (3 in Bangkok, 4 in the US and 5 in The Netherlands)
• Working Agile within all departments
• Main focus on Total quality, Zero defects and First time right
IT Within NXP

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Our Journey With ThousandEyes
• The original driver came from complaints on O365
– Especially Skype
– A significant portion of users were reporting poor audio quality
• We realized we did not have an end-to-end view of the user experience
• We were reliant on vendors to report on their performance
• Unable to respond to the assumption that bad performance was always a
network based issue

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Deploying ThousandEyes
• We finally have a complete overview
• At last we have ammunition if somebody states ”The network is slow”
• Detect what your vendors didn’t detect
• We shared our experience with other IT departments.
• Our engineering department is using it to monitor their critical applications
• Our application support department uses it for troubleshooting
• Endpoint agents are used for specific cases
• Integration with ServiceNow has been tested and is ready for production

14. • In the past IT had it’s focus mainly
internal. We have decided to share
more information with our customers
and started to build an internal
Connectivity Portal
• Combining all relevant output from
different tools into a single portal
• Demo on our portal
Using ThousandEyes Reports

15. COVER PAGE SUBTITLE PLACEHOLDER
DEMO
October 23, 2014 COMPANY CONFIDENTIAL15.

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Way Forward
• Deploy enterprise agents on all sites
• More cloud agents for our external services
• Extend alerting to more services
• Automatic ticket creation towards ServiceNow
• Standard reporting/monitoring for other departments

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COMPANY CONFIDENTIAL
Use cases
Maarten van den Berg
Principal Consultant, Networking, Security and Infrastructure

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Maarten van den Berg,
Principal Consultant CGI
• Connectivity Architect in NXP
• DC-LAN, Network Performance Management
• Working as a Contractor (CGI)
• 5Yr + experience in NXP environment
Profile

19. NXP’s ThousandEyes Enterprise Agent Dashboard
43 ThousandEyes Enterprise Agents in NXP

20. Visibility of Improvements
Network Issues Hamburg-Bangkok 2017
Situation in October 2017
before Network troubleshooting
started
Situation in November 2017
after solving several network
issues

21. Hamburg-Kaohsiung LAN Issue Detected
Network path visualization
Issue is in
the Hamburg
LAN
99%
packet
loss issue

22. R&D “DoorsNG” Application Not Reachable
Cause: Routing Loop NXP-XFSL
Packet loss
100%
DoorsNG
application
not reacheable

23. WEB Application Troubleshooting
Web application fault
Result:
Thousandeyes found 16
Web application faults in
the R&D “DoorsNG”
Application that are now
corrected by IBM. The
network was not the problem
Thousandeyes shows
detailed breakdown of user
waiting time accessing a
WEB application

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Microsoft Skype Issues in Austin
• Many skype complaints in NXP site Austin
• Installed a TE Enterprise Agent in Austin to investigate
• In one hour after the install we already found 5 possible causes
We want to highlight two:
(1) Internet Service Provider issue towards Office 365 cloud
(2) Microsoft Skype Egress point

25. (1) Microsoft Skype ISP Issue Austin
Level 3 ISP issue, 30% packet loss
Packet loss
occasion

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(2) Microsoft Skype Egress Point Issue Austin
• NXP was connected to Microsofts Skype Dublin Backend
• Microsoft just implemented the multiple egress points for Skype
• Since then, about 20-30 % of the Skype calls in Austin had serious issues:
Bad audio quality
• We found that we hopped between Skype backends in Iowa, Texas and…

27. (2) Microsoft Skype Egress Point Issue Austin
MS
Skype
Instance
Canada!
Latency > 100 ms

28. Lessons Learned
• It took a while before we interpreted all TE test
results well
• TE Endpoint Agent usage needed “works-council”
approval
• ThousandEyes test data is also useful outside of IT
• Manage TE tests carefully, duplication of tests is very
easy and is causing EA overload
• We have used the support of ThousandEyes many times
• ThousandEyes Support personnel is very
knowledgeable and helpful

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Maarten van den Berg
Global Connectivity Architect
Maarten.vanden.berg@nxp.com
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