Endpoint Agent monitors end user experience from employee laptops and desktops to understand web performance and Internet connectivity of any browser-based service.

1. Endpoint Agent Part 1:
End User Experience
Nick Kephart, Sr. Director of Product Marketing

2. • August 18th 2016
• An overview of Endpoint Agent with key use
cases, how it works and a view of the data
collected
Endpoint Agent Webinar Series
• October 11th 2016
• Understand performance of local access networks,
whether wired or wireless
End User Experience
LAN, Wireless,
Gateways & Proxies
• September 15th 2016
• Get visibility into SaaS performance from your
employees globally
Monitoring SaaS Apps
from Anywhere
Troubleshooting
Remote Workers
• October 27th 2016
• Solve issues for employees at home, on the road and
connecting through VPNs

3. 2
About ThousandEyes
ThousandEyes delivers visibility into every network your organization relies on.
Founded by network
experts; strong
investor backing
Relied on for
critical operations by
leading enterprises
Recognized as
an innovative
new approach
31 Fortune 500
5 top 5 SaaS Companies
4 top 6 US Banks

4. 3
Monitor App & Network Connectivity Anywhere
Hosting / SaaS
Provider
3 Application Delivery
Website, CDN,
DNS,
ISP, BGP, DDoS
Internet
1 Enterprise WAN & LAN
Internal Apps, VoIP, Wi-
Fi and Access Networks
2 Cloud Migration
SaaS, IaaS, VPNs
and Remote Workers
Access
Networks
Cloud Agents
Enterprise
Agents
Branch
Data
Center
Endpoint Agents
Endpoint
Agents

5. 4
Enter ThousandEyes Endpoint Agent
• Previously unattainable visibility into
the “last mile” (where so much can go
wrong)
• Constant, trustworthy performance
data & network context no matter
where your users do work
• Instantly filter & drill into data to
troubleshoot any machines, sites, or
geographies
• Identify & understand trends by
reporting across aggregate data

6. 5
Baseline & troubleshoot performance for mission-critical:
• 3rd-party SaaS applications
• And also internal applications
Three Endpoint Agent Use Cases
• Local & end-to-end network troubleshooting
• Wireless usage & saturation monitoring
SaaS
Monitoring
WAN & LAN
Monitoring
Troubleshoot web app, connectivity and device issues
for:
• Home offices
• Traveling employees
Remote Worker
Troubleshooting

7. 6
SaaS
monitoring
SaaS Monitoring
• Visualize connectivity
across users,
locations and
services.
• See performance by
office, network or for
remote workers.
• Quickly filter user
session information for
trend analysis or
individual
troubleshooting.

8. 7
• Baseline application and
network performance
across users anywhere
• Remotely troubleshoot
issues with VPN, SaaS or
internal app connectivity.
• Quickly localize loss and
latency to a specific portion
of your network
or that of a
service provider.
Remote Worker Troubleshooting

9. 8
WAN & LAN Monitoring
• Locate network
coverage,
congestion or device
faults that affect
specific locations,
networks, proxies,
gateways and
access points.
• Measure wireless
(SSIDs & BSSIDs)
and wired
performance across
the campus or
anywhere in your
global WAN.

10. 9
• Monitored Networks
– Prefixes or network
blocks that are assigned
a Monitoring Profile with
Monitored Domains
– Periodic network statistics
option will gather local
access network data
every 5 minutes
• Monitored Domains
– Web domains that trigger
a User Session each time
the user browses to a
new domain, subdomain
or tab
Getting Started with Endpoint Agent
• When a user is on a
Monitored Network
– Network Topology data
(wired, wireless, gateway,
VPN, proxy) is collected
every 5 minutes
• When a user is on a
Monitored Network
and browses to a
Monitored Domain
– Performance data
collected from the
browser, network config
from the OS, and active
measurements from the
OS (path visualization,
loss, latency)
Configuration Data Collection
• Install Endpoint Agent
– For Mac OS X and
Windows
• Make sure to also
install the browser
extension
– Link available in the
browser upon agent
installation
• Use GPO to deploy
the agent and
browser extension
Installation

11. 10
Endpoint Agent: How it works
Lightweight client software
Windows 7+, Mac OS X 10.9+
Negligible resource consumption
Typically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard tools
msi & pkg installers w/ auto-registration
End-user & background components
Browser plugin (Chrome & IE) & system service
Always up-to-date
Updates automatically, runs in the background
User Sessions - Web
Completion, response time, page load waterfall
User Sessions - Network
Loss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network Topology
Wired, wireless, VPN & proxy network topology

12. 11
Demo

13. 12
Access Network Topology
Wireless base stations
Gateway loss
in red

14. 13
Reporting with Endpoint Data
Salesforce response
time by office and
location

15. See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/
endpoint-agents-end-user-experience-webinar