SlideShare a Scribd company logo
1 of 23
Troubleshooting
WebEx & Microsoft Teams with ThousandEyes
2
Featured speakers
IanWaters
Senior Director, EMEA Marketing
Tim Hale
Senior Solutions Engineer
3
Before we begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
3
@ThousandEyes
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.
4
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.
Agenda
• About ThousandEyes
• Troubleshooting Challenges
• WebEx & Teams Considerations
• Demo
• Q&A
4
@ThousandEyes
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Regional Office
Regional Office
Regional Office
Regional Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
IT managed digital experience by controlling networks and applications
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Digital experience relies on service providers and networks outside of IT’s control
The New Enterprise Reality
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Data
Center
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
We enable our customers to see, understand
and improve the quality of the digital
experience they deliver to their customers,
partners and employees through equipping
them with the visibility they need to treat
every network like it’s their own.
8
How we work has changed
Cloud
Collaboration
Remote Working
34%
Of workers who
previously commuted to
work now say they work
remotely
42% 67%
Of organizations
says they will move a
significant portion of
their UC solution to
the cloud
Of companies say they
have increased cloud and
unified communications
adoption
Source: MIT, Nemertes Research
9
But its not without its challenges…
85% of online meeting participants
say they have issues with the software and
staying connected
42% of individuals who attend online
meetings say they become frustrated before
meetings begin – because they cannot join
them with ease
Source: Cisco
10
Increasing demands on IT Support teams
65% of respondents reported spending OVER
10 HOURS more per week troubleshooting UC
issues in
2021 vs 2018.
Measuring underlaying
network health
Understanding end-user
experience
Problem domain isolation
(Client, Application, Network)
Source: https://www.stateofthenetwork.com/assets/pdf/2021-infographic.pdf
11
WebEx and MicrosoftTeams both leaders is Collaboration
12
MicrosoftTeams leveraged for 2.7 BN minutes daily
13
Collaboration platforms now major network providers
9
1
2
2 6
1
2 1 1 7
14
Challenges in Supporting User Experience
• Employee working environment
– WiFi + local ISP + contented broadband + browser issues
• Best efforts contended nature of the Internet
– Relying on each hop in the chain to perform
• Lack of visibility into provider networks & application
– Are all users routing optimally – is the page load performing?
• Intermittent issues & reactive support
– How do you troubleshoot proactively, especially for small groups of users
• No end-to-end view to assure user experience
– How do you move away from a siloed view of systems to an end-to-end view of user
experience?
15
ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider
16
ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider
Endpoint Agents
Browser-based plugins installed on
end-user laptops and desktops.
Apple | Microsoft
17
ThousandEyes Agents
Globally distributed agents installed
and managed by ThousandEyes in
200+ cities around the world.
Cloud Agents
ISP | Broadband | Cloud Provider
Endpoint Agents
Browser-based plugins installed on
end-user laptops and desktops.
Apple | Microsoft
Enterprise Agents
Lightweight software-based agents easily
installed on your own network, in data centers,
branch offices and VPCs.
Cisco | Docker | Linux
Demo
19
ThousandEyes WebEx Cloud Agents
20
Internet Insights
• Detection of global network outages
• Identification of affected domains
App Experience
• Transaction scripting, page load
HTTP/DNS/RTP Server
• HTTP Availability, response time, throughput
Network Metrics
• Packet Loss, Latency, Jitter
PathVisualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates
Understand the application and the network together
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 21
@ThousandEyes
Learn
more
?
FreeTrial
/ Demo
Next Steps
Copyright ©2020 ThousandEyes
• Subscribe to our https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a FreeTrial:
https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo
Q&A
Troubleshooting Webex and Microsoft Teams with ThousandEyes

More Related Content

What's hot

ThousandEyes Overview
ThousandEyes Overview ThousandEyes Overview
ThousandEyes Overview ThousandEyes
 
Cloud Architecture - Multi Cloud, Edge, On-Premise
Cloud Architecture - Multi Cloud, Edge, On-PremiseCloud Architecture - Multi Cloud, Edge, On-Premise
Cloud Architecture - Multi Cloud, Edge, On-PremiseAraf Karsh Hamid
 
New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022ThousandEyes
 
Cisco IT and ThousandEyes
Cisco IT and ThousandEyesCisco IT and ThousandEyes
Cisco IT and ThousandEyesThousandEyes
 
How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout and Operationalize Your SD-WAN ProjectsHow to Evaluate, Rollout and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout and Operationalize Your SD-WAN ProjectsThousandEyes
 
Az 104 session 6 azure networking part2
Az 104 session 6 azure networking part2Az 104 session 6 azure networking part2
Az 104 session 6 azure networking part2AzureEzy1
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Cloud Scale Analytics Pitch Deck
Cloud Scale Analytics Pitch DeckCloud Scale Analytics Pitch Deck
Cloud Scale Analytics Pitch DeckNicholas Vossburg
 
Az 104 session 2 implement and manage azure webapps and container
Az 104 session 2 implement and manage azure webapps and containerAz 104 session 2 implement and manage azure webapps and container
Az 104 session 2 implement and manage azure webapps and containerAzureEzy1
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Containers Docker Kind Kubernetes Istio
Containers Docker Kind Kubernetes IstioContainers Docker Kind Kubernetes Istio
Containers Docker Kind Kubernetes IstioAraf Karsh Hamid
 
Clean Infrastructure as Code
Clean Infrastructure as Code Clean Infrastructure as Code
Clean Infrastructure as Code QAware GmbH
 
Implement SQL Server on an Azure VM
Implement SQL Server on an Azure VMImplement SQL Server on an Azure VM
Implement SQL Server on an Azure VMJames Serra
 
Cloud Migration, Application Modernization, and Security
Cloud Migration, Application Modernization, and Security Cloud Migration, Application Modernization, and Security
Cloud Migration, Application Modernization, and Security Tom Laszewski
 
Azure vm introduction
Azure  vm introductionAzure  vm introduction
Azure vm introductionLalit Rawat
 
Network Observability: Delivering Actionable Insights to Network Operations
Network Observability: Delivering Actionable Insights to Network OperationsNetwork Observability: Delivering Actionable Insights to Network Operations
Network Observability: Delivering Actionable Insights to Network OperationsEnterprise Management Associates
 
ThousandEyes Alerting Essentials for Your Network
ThousandEyes Alerting Essentials for Your NetworkThousandEyes Alerting Essentials for Your Network
ThousandEyes Alerting Essentials for Your NetworkThousandEyes
 

What's hot (20)

ThousandEyes Overview
ThousandEyes Overview ThousandEyes Overview
ThousandEyes Overview
 
Cloud Architecture - Multi Cloud, Edge, On-Premise
Cloud Architecture - Multi Cloud, Edge, On-PremiseCloud Architecture - Multi Cloud, Edge, On-Premise
Cloud Architecture - Multi Cloud, Edge, On-Premise
 
New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022
 
Cisco IT and ThousandEyes
Cisco IT and ThousandEyesCisco IT and ThousandEyes
Cisco IT and ThousandEyes
 
How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout and Operationalize Your SD-WAN ProjectsHow to Evaluate, Rollout and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
 
Az 104 session 6 azure networking part2
Az 104 session 6 azure networking part2Az 104 session 6 azure networking part2
Az 104 session 6 azure networking part2
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Cloud Scale Analytics Pitch Deck
Cloud Scale Analytics Pitch DeckCloud Scale Analytics Pitch Deck
Cloud Scale Analytics Pitch Deck
 
Azure migration
Azure migrationAzure migration
Azure migration
 
Az 104 session 2 implement and manage azure webapps and container
Az 104 session 2 implement and manage azure webapps and containerAz 104 session 2 implement and manage azure webapps and container
Az 104 session 2 implement and manage azure webapps and container
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Containers Docker Kind Kubernetes Istio
Containers Docker Kind Kubernetes IstioContainers Docker Kind Kubernetes Istio
Containers Docker Kind Kubernetes Istio
 
Clean Infrastructure as Code
Clean Infrastructure as Code Clean Infrastructure as Code
Clean Infrastructure as Code
 
Implement SQL Server on an Azure VM
Implement SQL Server on an Azure VMImplement SQL Server on an Azure VM
Implement SQL Server on an Azure VM
 
Cloud Migration, Application Modernization, and Security
Cloud Migration, Application Modernization, and Security Cloud Migration, Application Modernization, and Security
Cloud Migration, Application Modernization, and Security
 
Azure vm introduction
Azure  vm introductionAzure  vm introduction
Azure vm introduction
 
Cloud Migration: A How-To Guide
Cloud Migration: A How-To GuideCloud Migration: A How-To Guide
Cloud Migration: A How-To Guide
 
Why to Cloud Native
Why to Cloud NativeWhy to Cloud Native
Why to Cloud Native
 
Network Observability: Delivering Actionable Insights to Network Operations
Network Observability: Delivering Actionable Insights to Network OperationsNetwork Observability: Delivering Actionable Insights to Network Operations
Network Observability: Delivering Actionable Insights to Network Operations
 
ThousandEyes Alerting Essentials for Your Network
ThousandEyes Alerting Essentials for Your NetworkThousandEyes Alerting Essentials for Your Network
ThousandEyes Alerting Essentials for Your Network
 

Similar to Troubleshooting Webex and Microsoft Teams with ThousandEyes

AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceOptimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceThousandEyes
 
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceEMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceThousandEyes
 
EMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? WebinarEMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? WebinarThousandEyes
 
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceOptimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceThousandEyes
 
Getting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceGetting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceThousandEyes
 
Getting Demo & POV Ready
Getting Demo & POV ReadyGetting Demo & POV Ready
Getting Demo & POV ReadyThousandEyes
 
What is ThousandEyes Webinar
What is ThousandEyes WebinarWhat is ThousandEyes Webinar
What is ThousandEyes WebinarThousandEyes
 
roomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptxroomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptxThousandEyes
 
Getting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of ConceptsGetting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of ConceptsThousandEyes
 
ciscothousandeyesusecase
ciscothousandeyesusecaseciscothousandeyesusecase
ciscothousandeyesusecaseRENJITHKNAIR5
 
a_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptxa_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptxThousandEyes
 
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...ThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
How to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsHow to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyesThousandEyes
 
Introduction To ThousandEyes
Introduction To ThousandEyesIntroduction To ThousandEyes
Introduction To ThousandEyesThousandEyes
 

Similar to Troubleshooting Webex and Microsoft Teams with ThousandEyes (20)

AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes Webinar
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceOptimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
 
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceEMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
 
EMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? WebinarEMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? Webinar
 
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceOptimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
 
Getting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceGetting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital Experience
 
Getting Demo & POV Ready
Getting Demo & POV ReadyGetting Demo & POV Ready
Getting Demo & POV Ready
 
What is ThousandEyes Webinar
What is ThousandEyes WebinarWhat is ThousandEyes Webinar
What is ThousandEyes Webinar
 
roomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptxroomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptx
 
Getting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of ConceptsGetting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of Concepts
 
ciscothousandeyesusecase
ciscothousandeyesusecaseciscothousandeyesusecase
ciscothousandeyesusecase
 
a_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptxa_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptx
 
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
How to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsHow to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Introduction To ThousandEyes
Introduction To ThousandEyesIntroduction To ThousandEyes
Introduction To ThousandEyes
 

More from ThousandEyes

How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesAssure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesThousandEyes
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
 
New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024ThousandEyes
 
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInOutage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInThousandEyes
 
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...ThousandEyes
 
New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024ThousandEyes
 
The Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and TakeawaysThe Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and TakeawaysThousandEyes
 
Enhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for PartnersEnhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for PartnersThousandEyes
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThousandEyes
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThousandEyes
 
ThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - SpanishThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - SpanishThousandEyes
 
ThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - GermanThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - GermanThousandEyes
 
ThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital WorkshopThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital WorkshopThousandEyes
 
Introduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for PartnersIntroduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for PartnersThousandEyes
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesThousandEyes
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesThousandEyes
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesThousandEyes
 
How Financial Institutions Can Deliver Seamless Customer Digital Engagements
How Financial Institutions Can Deliver Seamless Customer Digital EngagementsHow Financial Institutions Can Deliver Seamless Customer Digital Engagements
How Financial Institutions Can Deliver Seamless Customer Digital EngagementsThousandEyes
 
New ThousandEyes Product Features and Release Highlights: November 2023
New ThousandEyes Product Features and Release Highlights: November 2023New ThousandEyes Product Features and Release Highlights: November 2023
New ThousandEyes Product Features and Release Highlights: November 2023ThousandEyes
 

More from ThousandEyes (20)

How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesAssure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024
 
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInOutage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
 
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
 
New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024
 
The Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and TakeawaysThe Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and Takeaways
 
Enhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for PartnersEnhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for Partners
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and Takeaways
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and Takeaways
 
ThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - SpanishThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - Spanish
 
ThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - GermanThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - German
 
ThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital WorkshopThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital Workshop
 
Introduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for PartnersIntroduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for Partners
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyes
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyes
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyes
 
How Financial Institutions Can Deliver Seamless Customer Digital Engagements
How Financial Institutions Can Deliver Seamless Customer Digital EngagementsHow Financial Institutions Can Deliver Seamless Customer Digital Engagements
How Financial Institutions Can Deliver Seamless Customer Digital Engagements
 
New ThousandEyes Product Features and Release Highlights: November 2023
New ThousandEyes Product Features and Release Highlights: November 2023New ThousandEyes Product Features and Release Highlights: November 2023
New ThousandEyes Product Features and Release Highlights: November 2023
 

Recently uploaded

How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsRavi Sanghani
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxLoriGlavin3
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Alkin Tezuysal
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Farhan Tariq
 
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...itnewsafrica
 
2024 April Patch Tuesday
2024 April Patch Tuesday2024 April Patch Tuesday
2024 April Patch TuesdayIvanti
 
Scale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterScale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterMydbops
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxLoriGlavin3
 
Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...
Abdul Kader Baba- Managing Cybersecurity Risks  and Compliance Requirements i...Abdul Kader Baba- Managing Cybersecurity Risks  and Compliance Requirements i...
Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...itnewsafrica
 
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxGenerative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxfnnc6jmgwh
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityIES VE
 
Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Kaya Weers
 
Data governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationData governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationKnoldus Inc.
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxLoriGlavin3
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxLoriGlavin3
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkPixlogix Infotech
 
A Journey Into the Emotions of Software Developers
A Journey Into the Emotions of Software DevelopersA Journey Into the Emotions of Software Developers
A Journey Into the Emotions of Software DevelopersNicole Novielli
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesManik S Magar
 

Recently uploaded (20)

How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and Insights
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
 
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
Unleashing Real-time Insights with ClickHouse_ Navigating the Landscape in 20...
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...
 
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...Zeshan Sattar- Assessing the skill requirements and industry expectations for...
Zeshan Sattar- Assessing the skill requirements and industry expectations for...
 
2024 April Patch Tuesday
2024 April Patch Tuesday2024 April Patch Tuesday
2024 April Patch Tuesday
 
Scale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL RouterScale your database traffic with Read & Write split using MySQL Router
Scale your database traffic with Read & Write split using MySQL Router
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
 
Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...
Abdul Kader Baba- Managing Cybersecurity Risks  and Compliance Requirements i...Abdul Kader Baba- Managing Cybersecurity Risks  and Compliance Requirements i...
Abdul Kader Baba- Managing Cybersecurity Risks and Compliance Requirements i...
 
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxGenerative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
 
Decarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a realityDecarbonising Buildings: Making a net-zero built environment a reality
Decarbonising Buildings: Making a net-zero built environment a reality
 
Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)Design pattern talk by Kaya Weers - 2024 (v2)
Design pattern talk by Kaya Weers - 2024 (v2)
 
Data governance with Unity Catalog Presentation
Data governance with Unity Catalog PresentationData governance with Unity Catalog Presentation
Data governance with Unity Catalog Presentation
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
 
React Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App FrameworkReact Native vs Ionic - The Best Mobile App Framework
React Native vs Ionic - The Best Mobile App Framework
 
A Journey Into the Emotions of Software Developers
A Journey Into the Emotions of Software DevelopersA Journey Into the Emotions of Software Developers
A Journey Into the Emotions of Software Developers
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
 

Troubleshooting Webex and Microsoft Teams with ThousandEyes

  • 1. Troubleshooting WebEx & Microsoft Teams with ThousandEyes
  • 2. 2 Featured speakers IanWaters Senior Director, EMEA Marketing Tim Hale Senior Solutions Engineer
  • 3. 3 Before we begin... • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. 3 @ThousandEyes Copyright ©2020 ThousandEyes, Inc. All Rights Reserved.
  • 4. 4 Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. Agenda • About ThousandEyes • Troubleshooting Challenges • WebEx & Teams Considerations • Demo • Q&A 4 @ThousandEyes
  • 5. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Regional Office Regional Office Regional Office Regional Office Siebel HRMS Flow PCAP SNMP Exchange Data Center IT managed digital experience by controlling networks and applications
  • 6. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Digital experience relies on service providers and networks outside of IT’s control The New Enterprise Reality SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Data Center
  • 7. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 We enable our customers to see, understand and improve the quality of the digital experience they deliver to their customers, partners and employees through equipping them with the visibility they need to treat every network like it’s their own.
  • 8. 8 How we work has changed Cloud Collaboration Remote Working 34% Of workers who previously commuted to work now say they work remotely 42% 67% Of organizations says they will move a significant portion of their UC solution to the cloud Of companies say they have increased cloud and unified communications adoption Source: MIT, Nemertes Research
  • 9. 9 But its not without its challenges… 85% of online meeting participants say they have issues with the software and staying connected 42% of individuals who attend online meetings say they become frustrated before meetings begin – because they cannot join them with ease Source: Cisco
  • 10. 10 Increasing demands on IT Support teams 65% of respondents reported spending OVER 10 HOURS more per week troubleshooting UC issues in 2021 vs 2018. Measuring underlaying network health Understanding end-user experience Problem domain isolation (Client, Application, Network) Source: https://www.stateofthenetwork.com/assets/pdf/2021-infographic.pdf
  • 11. 11 WebEx and MicrosoftTeams both leaders is Collaboration
  • 12. 12 MicrosoftTeams leveraged for 2.7 BN minutes daily
  • 13. 13 Collaboration platforms now major network providers 9 1 2 2 6 1 2 1 1 7
  • 14. 14 Challenges in Supporting User Experience • Employee working environment – WiFi + local ISP + contented broadband + browser issues • Best efforts contended nature of the Internet – Relying on each hop in the chain to perform • Lack of visibility into provider networks & application – Are all users routing optimally – is the page load performing? • Intermittent issues & reactive support – How do you troubleshoot proactively, especially for small groups of users • No end-to-end view to assure user experience – How do you move away from a siloed view of systems to an end-to-end view of user experience?
  • 15. 15 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider
  • 16. 16 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider Endpoint Agents Browser-based plugins installed on end-user laptops and desktops. Apple | Microsoft
  • 17. 17 ThousandEyes Agents Globally distributed agents installed and managed by ThousandEyes in 200+ cities around the world. Cloud Agents ISP | Broadband | Cloud Provider Endpoint Agents Browser-based plugins installed on end-user laptops and desktops. Apple | Microsoft Enterprise Agents Lightweight software-based agents easily installed on your own network, in data centers, branch offices and VPCs. Cisco | Docker | Linux
  • 18. Demo
  • 20. 20 Internet Insights • Detection of global network outages • Identification of affected domains App Experience • Transaction scripting, page load HTTP/DNS/RTP Server • HTTP Availability, response time, throughput Network Metrics • Packet Loss, Latency, Jitter PathVisualization • Hop-by-hop; multi-point; bidirectional • Metrics and data per hop • Integrated Outage Detection BGP Monitoring • Reachability, path changes, updates Understand the application and the network together
  • 21. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 21 @ThousandEyes Learn more ? FreeTrial / Demo Next Steps Copyright ©2020 ThousandEyes • Subscribe to our https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a FreeTrial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo
  • 22. Q&A