Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intelligence Presented by Angelique Medina

1. Gaining Instant Insight
Into Your Critical SaaS Apps
With Collective Intelligence
Angelique Medina, Director of Product Marketing

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© 1992–2021 Cisco Systems, Inc. All rights reserved.
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
ThousandEyes
Workforce
DX
ThousandEyes
Customer
DX
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Enterprise
DX
your Apps your People your Infrastructure
Deliver stellar digital
experiences to users.
Keep workers connected and
enjoying seamless app
performance.
Optimize and sustain the
flow of your digital supply
chain.

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You versus the Internet
Optimize digital portfolio
Scale service assurance
Providers slow to respond
Internal & external noise
Own less but still responsible
Cloud is new data center
SaaS is new app stack
Internet is new network
Home is new office
New challenges
Incidents are chaotic External visibility
Aggregate data vs sentiment
New needs

4. 4
© 1992–2021 Cisco Systems, Inc. All rights reserved.
How do I rapidly
respond across many
distributed users
leveraging many
networks to reach the
same SaaS
applications?

5. 5
© 1992–2021 Cisco Systems, Inc. All rights reserved.
How do I optimize
and manage a
portfolio of digital
services to ensure
the best availability
and value for my
business?

6. © 2021 Cisco and/or its affiliates. All rights reserved.
• Massive, global dataset from continuous active testing of
thousands of services
• Aggregate, de-identified telemetry
• Conditions in publicly-used networks and applications that are
shared across different datasets from different tests
• Today, focused on “outages”
ThousandEyes Collective Intelligence
20K+
Vantage
Points
Billions
Daily Path
Measurements
Thousands
Digital
Services
110+
Countries
1100+
Cities

7. © 2021 Cisco and/or its affiliates. All rights reserved.
ThousandEyes Internet Insights
Global view into availability of critical
services that support your hybrid
workforce and impact your customer
digital experience.
Macro view Event-driven Provider-centric

8. © 2021 Cisco and/or its affiliates. All rights reserved.
Insights as a Service
• Fast time to value
• Zero deployment
• Only ”incidents”
• Useable by non-specialists
• Flexible consumption based on
providers and regions

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Macro View for Faster Insight
Monitoring Tests
Single service view
App and service-centric
App
Internet Insights
Aggregate view
Provider-centric
Service paths
ISP
Macro outage visualization
AWS
Akamai
PayPal
Your App
ISP
1
2
2
1
Germany
United States
Canada
China
x
x
x
x
34
3
4
9
7
L3 hop by hop paths
Packet loss, latency, jitter
Multi-path correlation
Customer or
Branch
Locations
APP-LAYER CORRELATION

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Context for Your Visibility
Did not see 2nd part of outage
My Test
Internet
Insights

11. © 2021 Cisco and/or its affiliates. All rights reserved.
See Beyond Your Own Data
• Broaden scope of
coverage
• Track provider reliability
over time
• Baseline and compare
providers to their peers

12. © 2021 Cisco and/or its affiliates. All rights reserved.
Introducing: Application Outages
Internet Insights
Rapid time to value Faster incident response Provider-focused insights
NEW

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ThousandEyes Internet Insights: App Outages
Dev Tools
Communication
Tools
Human
Resources
Social
Networking
Finance eCommerce
Sales &
Marketing
Collaboration
Tools
Top Business SaaS Apps
• Global View of SaaS App Availability
• Accelerated & Empowered IT Operations
• Data-driven Vendor Governance

14. © 2021 Cisco and/or its affiliates. All rights reserved.
What is an Application Outage?
• Application “outage” is subjective (feature availability?
degraded useability?)
• Focus on foundational disruptions to application availability
• Is application server reachable?
• Is application responsive?
• App Outages leverages HTTP server test telemetry
• HTTP GET request
• DNS, TCP connection, TLS negotiation, HTTP request, HTTP response
• Service-level tests enable deeper application visibility

15. © 2021 Cisco and/or its affiliates. All rights reserved.
Application servers
impacted
Cross layer
visualization
Source network
and locations
impacted
Application
impacted and
associated error
Application
server location
Impacted host
domain
Scope of outage
on user locations
Drill down from
macro view to
test view
Macro App Outage View

16. DEMO

17. © 2021 Cisco and/or its affiliates. All rights reserved.
SaaS Visibility at Scale
• Support a distributed workforce with rapid insight into
common SaaS apps
– Quickly respond to incidents (communicate, escalate, etc.)
– Eliminate unnecessary troubleshooting
• Use data to manage provider relationships
– Identify systemic performance issues with SaaS providers
– Baseline and compare providers to peers