This document discusses nonverbal communication. It defines nonverbal communication as communication without words. Some key forms of nonverbal communication discussed include eye contact, facial expressions, posture, gestures, and personal space. Specific nonverbal cues and what they may suggest are provided as examples. The significance of nonverbal communication is that 65-93% of the meaning of messages lies in the nonverbal aspect. Guidelines for effective nonverbal communication include not generalizing meanings, being aware of one's own nonverbal messages, and recognizing how status and power impact nonverbal communication.

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2. NATIONAL INSTITUTE OF TECHNOLOGY RAIPUR
Supervised by:
Presented by:
Dr. Anoop Tiwari Sir
Jitendra Kumar Singh(TL)
Ramniwas Gupta(M1)
Ram Sureman(M2)
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3. Outline
1.What is nonverbal communication?
2.Forms of nonverbal communication.
2.1.Eye contact
2.2 Facial Expression
2.3 posture and body movement
2.4 gestures
2.5 personal space
3. Non verbal cues*
4. Significance and power of non-verbal communication
5. Guidelines for Effective Nonverbal Communication
6.References
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4. What is nonverbal communication?
Nonverbal Communication
means
Communication without words
“Nonverbal communication is a process of communication
of sending and receiving wordless messages”.
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Video clip

5. Form of Nonverbal Communication
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Eye Contact
Facial Expressions
Posture and body movements
Gestures
Personal Space

6. EYE CONTACT
Our eyes are usually a mirror of trust and innermost
feelings.
Good or positive eye contact improves the effective- ness of Verbal message during oral interaction.
The frequency and duration of eye contact varies from
Culture to culture.
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7. FACIAL EXPRESSION
Facial expression normally show how we feel.
Facial expression adds meanings and help to
improve the Effectiveness of verbal message.
Meaning of facial expressions are different
among different culture .
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8. GESTURES
 A gesture is a visible bodily action that may express
implicit meaning.
 A Gesture refers to the use of fingers, hands, arms
for expression.
A gesture may reveal the mindset of the communicator
and convey thoughts through voluntary or involuntary
physical moment.
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9. Palm Gestures
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11. POSTURES AND
BODY MOVEMENT
Appropriate posture and body moment may reflect
positive personality traits such as maturity,
confidence, alertness, Physical stamina and fitness.
Your Posture talk about your personalities
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12. Personal Space
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Intimate distance
Personal distance
Social distance
Public distance
You
are
here

13. Example of Non-verbal cues*
Non-verbal forms
Non-verbal Cues
What does it Suggest
Eye contact
Sustain eye contact
Brief eye contact
Avoid eye contact
Trust, Admiration, Confidence
Stress, nervousness
Fear,shyness,lack of sincerity,
Facial expression
Raising eyebrows
Lowering eyebrows
Wide open eyes
Open mouth
Surprise, curious
Acceptance, submission
Surprise, astonishment
Shock
Gestures
Frowning
Anger ,Displeasure
Posture and Body Movement
Leaning towards a speaker
Pulling away/Leaning Back
Interest
Fear, disgust, anger, Distrust
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14. The Significance of Nonverbal
Communication
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It conveys meaning
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It reflects the unspoken
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Anywhere from 65-93% of the meaning of a
message lies in the nonverbal aspect
Nonverbal behaviors
can “leak” true feelings

15. Guidelines for Effective
Nonverbal Communication
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You cannot read people “like a book”
Consider your nonverbal messages
Recognize the impact status and power have
Observe nonverbal messages in clusters
Be cautious when generalizing the meaning
of nonverbal cues

16. Questions:
(1) Which one is non-verbal communication?
a) Message with word b) Wordless message
(2) What is weightage of non-verbal communication
a) 63%
b) 37%
a) innermost
b) Outermost
(3) Our eyes are usually a mirror of -----------feelings.
(4) Which figure show dominant palm position.
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17. (5) What does this video show?
clip
a) Normal state
b) Hyper state
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18. ANSWER:
(1)-b
(2)- a
(3)- a
(4)- 2
(5)-b
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19. References
 Rizvi, M Ashraf, Effective Technical Communication,
Mc Graw Hill.
 www.shareslide.net
 http://www.indiabix.com/body-language/basic-understanding/
 https://www.youtube.com/watch?v=9cX6VaIy2yA&hd=1
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20. Action speaks louder then words !
Thank you
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