2. NONVERBAL COMMUNICATION
Many people use nonverbal communication to express how
they’re feeling and what they’re thinking. Understanding and
communicating with others at work is one challenge, but interpreting
nonverbal body language can present unique challenges. Whether
you are working in person or remotely, it is important to know how
to communicate with colleagues, supervisors and interviewers using
gestures, tone of voice or other nonverbal cues to make your
message more effective.
3. TYPES OF NONVERBAL
COMMUNICATION
Facial expressions
Gestures
Posture
Eye movement(Contact)
There are several distinct types of nonverbal communication with which to familiarize
yourself. Here are some examples:
4. TYPES OF NONVERBAL
COMMUNICATION
Facial expressions
•Facial expressions are one of the most obvious forms of nonverbal communication. They include smiles, frowns, wrinkled foreheads and eye rolls. Facial expressions are
typically reactionary. You smile when you are happy, you frown when you are frustrated and you might bite your lip when you are nervous. These signals communicate
specific messages about how you are reacting to an event, situation or another person.
Gestures
•Gestures are another important type of nonverbal communication. Gestures involve physical movements you make with your body, such as waving, shrugging and
giving someone a “thumbs up.” Gestures can be obvious, like patting someone on the back when you are pleased with them, or subtle, like tapping your finger on the
edge of your desk. Regardless of the movement, every gesture conveys information.
Posture
•Posture refers to your body's position when you stand, sit or walk. Your posture is often one of the clearest signifiers of energy, your mood and your level of
attentiveness. Different postures include slumping, leaning and standing up straight. In a meeting or interview, people who are sitting up straight in their chairs are
perceived to be paying better attention than those who are slouching. Leaning on your elbow, shifting your weight from one foot to the other and leaning back from a
table are all other examples of nonverbal messages communicated through posture.
Eye movement(Contact)
Eye movement is a complex type of nonverbal communication. Traditionally, making eye contact has been considered a sign of
engagement, focus and respect. Someone who avoids eye contact could be nervous, disingenuous or bored. Alternatively,
making eye contact with someone too often for too long can be interpreted as being overly intense. Learning to accurately
use and interpret eye movement to communicate is a crucial asset for a skilled communicator.
Facial expressions
Facial expressions are one of the most obvious forms of nonverbal communication. They include smiles, frowns, wrinkled foreheads and eye rolls. Facial expressions are typically reactionary. You smile when you are happy, you frown when you are frustrated and you might bite your lip when you are nervous. These signals communicate specific messages about how you are reacting to an event, situation or another person.
It is helpful to read other people’s facial expressions. If you are sharing a new idea and the other person wrinkles their nose, they likely find something you said distasteful or odd. If you ask a coworker to help you with a project and they respond with a genuine smile, they will likely be a positive addition to your team. The more time you take to familiarize yourself with other people’s facial expressions, the more accurately you will interpret them.