Eye contact is an important part of body language that can convey confidence, willingness to help, and engagement when used properly. Effective eye contact involves reading the client's body language to understand how they are receiving your messages and adapting accordingly. Too much eye contact can make people uncomfortable while too little may make the speaker seem unsure or distrustful.

3. Eye Contact
Body language goes both ways. You can tell how a client feels by the body language
they use, and how they receive your body language. Eye contact can be tricky for
some people because if overused, it can make people feel uncomfortable. If
underused, you might come off as if you're hiding something. Lack of effective eye
contact can also show that you are not confident in what you are talking about.
Proper eye contact should radiate your confidence, your willingness to help
and that you are interested and engaged.
When you have good eye contact, you'll be able to pickup
on a client's body language as well, helping you adapt to
the situation.