Non-verbal communication accounts for 93% of all communication. It includes kinesics (body language) like gestures, posture, facial expressions and eye contact. Gestures help emphasize points and convey meaning. Facial expressions and posture also provide important non-verbal cues about one's emotions and engagement. Eye contact, personal appearance and other non-verbal signals influence how people perceive the speaker.

1. Part-1

2.  Communication without the use of words is
known as non verbal communication.
 Non verbal communication is considered to
be extremely useful.
 Almost 93% communication is non verbal
communication.

3.  1. Kinesics
 2. Proxemics
 3. Chronemics
 4. Paralinguistics

4. Kinesics
Eye
contact
Facial
expressi
on
Personal
appearance
Posture
Gesture

5.  Gesture is the movement made by hands,
arms, shoulder, head and torso.
 A well timed gestures not only drives a point
home but also enhances the impact and adds
greater value to what is being said.
 It has been observed that there are as many
as 700,000 varied hand gestures alone.
(Ray L. Birdwhistell, Introduction to kinesics, Louisville Press,
1952)

6.  1. Enumerative – numbers
 2. Descriptive- size of objects
 3. Symbolic- abstract concepts
 4. Locative- location of an object
 5. Emphatic- emphasis

7.  Your style of sitting and standing is known as
posture.
 Your postures say more than the words you
speak.
 Truly, what one speaks is very important but
what you do just before you begin and after
you have finished is equally important.

8.  Slumped posture-low spirit
 Erect posture- high spirits and energy
 Lean forward- open, honest and interested
 Lean backward- defensive or disinterested
 Crossed arms- not ready to listen
 Uncrossed arms- willingness to listen

9.  Face is the mirror of heart. Your feelings get
reflected on your face. One can send and
receive feelings through facial expression.
 Facial expression is difficult to interpret.
Though there are only five basic expressions,
you can have 33 blends.
(Pearce, G.Glenn et al., 1988, Business communication,
second edn, page-590)

10.  Inhibited- restricted and stolid
 Uninhibited- spontaneous and impetuous
 Substitute- happy with a long face
 Frozen- no change in expression
 Blank- no expression at all

11.  “The Eyes are considered to be windows of
the soul”
 It sends and receives feedback.
 It expresses emotions and gives instructions.
 Not maintaining eye contact indicates lack of
confidence on the part of speaker and
disinterest on the part of listener.

12.  Personal appearance plays an important role;
people see you before they hear you.
 Appearance includes clothes, hair, jewellery,
cosmetics and so on.
 When you meet people or speak in public,
your appearance not only contributes to
building your image but also the image of
organization you represent.

13. Thank you