ART OF COMMUNICATION BODY LANGUAGE WIN OVER THRU COMMUNICATION HOWTO NEGOTIOATE INTERPERSONAL RELATIONS

1. WELCOME
COMMUNICATION SKILLS
INTERPERSONAL RELATIONS
CHERIAN VARGHESE
91 94471 32132

2. AGENDA
 GETTING TOGETHER
 COMMUNICATION- PRE EVALUATION
 WHAT ,WHY, WHOM & HOW OF COMMUNICATION
 COMMUNICATION WITH PATIENTS
 COMUNICATION WITH TEAM
 COMMUNICATION TO ENHANCE RELATIONSHIP
 BODY LANGUAGE
 COMMUNICATION FOR SUCCESS
 EVALUATION

3. COMMUNICATION SKILLS

4. COMMUNICATION
 IS EXCHANGE OF IDEAS, FEELINGS OR
EMOTIONS TO SELF OR TO ANOTHER
PERSON.
 EFFECTIVE COMMUNICATION IS
 DERIVING A DESIRED RESULT FROM THE
ABOVE ACTION.
 IM = UM
 INTENDED MEANING IS EQUAL TO THE
UNDERSTOOD MEANING

5. WHY TO COMMUNICATE?
 TO STRENGTHEN THE RELATIONSHIP
 TO GET THINGS DONE
 TO LEAD YOUR TEAM
 TO EDUCATE
 TO INSPIRE
 TO ENTERTAIN
 TO EXPRESS YOUR FEELINGS…

6. HOW TO COMMUNICATE? METHODS
VERBAL
NON VERBAL
GRAPHICS

7. VERBAL
SPEAKING
HEARING
WRITING
READING

8. NON VERBAL/ BODY LANGUAGE
FACIAL
GESTURES
POSTURE

9. GRAPHICS
 PICTURES
 POSTERS
 SIGNS
 EMBLEMS
 LOGOS

12. If I can't picture it, I
can't understand it
Albert Einstein

13. WHOM TO COMMUNICATE(Types)
INTRA PERSONAL
INTERPERSONAL
MASS COMMUNICATION

14. INTRA PERSONAL
COMMUNICATION

15. LANGUAGE
PHYSICAL BARRIERS
LACK OF INTEREST
DISLIKE THE SPEAKER
INDIFFERENT ATTITUDE

17. INTRA PERSONAL COMMUNICATION
COMMUNICATION TO SELF

18. MASS COMMUNICATION
 PUBLIC SPEAKING
 STAGE FEAR
 WHAT?
 WHY?
 HOW TO OVERCOME?

19. PUBLIC SPEAKING
 P+P+P
 PREPARATION
 PRACTICE
 PRESENTATION

21. DON’T UNDER ESTIMATE OTHERS

22. TEN TIPS
 LISTEN FIRST
 BE INTERESTED
 BE RELAXED
 ASK WITH A SMILE
 ASK QUESTIONS
 BE EMPATHETIC
 BE ASSERTIVE
 BE ENTHUSIASTIC
 DON’T GET HOOKED
 LEARN FROM INTERACTIONS

23. Thene re ultsyo w g t
w s u ill e
fro thed c ve
m is o ringof
the ep ve w rd w
s ro n o s ill
g ra eyo m relo ,
ua nte u o ve
b tte he a s veyo
e r lp nd a ur
m ne The a c m le ly
o y. y re o p te
s fea e s tous .
a nd a y e

24. Thene re ultsyo w g t
w s u ill e
fro the d c ve
m is o ringo f
the ep ve w rd w
s ro n o s ill
g ra eyo m relo ,
ua nte u o ve
b tte he a s veyo
e r lp nd a ur
m ne The a c m le ly
o y. y re o p te
s fea e s tous .
a nd a y e

25. BODY LANGUAGE

26. Actions speak louder than
words

29. SOFTEN
S – SMILE (SELL MORE INCURRING LEAST
EXPENDITURE)
O – OPEN POSTURE
F – FORWARD LEAN
T – TOUCH
E – EYE CONTACT
N – NOD

30. Clip

31. To rob a bank
you need two
things:
A gun and a
smile.
A smile to
convince and
a gun to
convince
faster.

35. Open gesture

36. FORWARD LEAN

38. TOUCH

39. EYE CONTACT
EYE CONTACT

41. I make movies for the
masses but I speak to
them one by one
Steven Spielberg

42. speak less, say more

43. Before you
speak, make
sure that
what you say
is better
than silence

44. EMOTIONAL BANK ACCOUNT
DEPOSITS

WITHDRAWALS

47.  ‘A gentle smile / word
like a summer rain,
May soothe the heart
and banish pain’

48. ANY BEHAVIOUR THAT
SATISFIES THE HUNGER FOR
RECOGNITION IS A STROKE.
IT MAY BE A SMILE, TOUCH,
NAME, LISTEN OR A GESTURE

49. Classification of Strokes
 Verbal
 Non Verbal
 Positive
 Negative
 Conditional
 Un conditional

50. Strokes…
 Ps
o itiveC nd na
o itio l
 Ps
o itiveUnc nd na
o itio l
 Ne a C nd na
g tive o itio l
 Ne a Unc nd na
g tive o itio l

55. EMOTIONAL BANK ACCOUNT
 I ADMIT I MADE A MISTAKE
 YOU DID A GOOD JOB
 WHAT IS YOUR OPINION
 IF YOU PLEASE
 THANK YOU
I
 WE

56. “take the first
step in faith. You
do not have to
see the whole
staircase.
Just take
the first
step.”

57. CHERIAN VARGHESE
 94471 32132 (INDIA)
 jccherian@gmail.com