This document discusses anchoring, modeling, and meta-programs in natural language processing. It introduces several common meta-programs including movement toward or away, frames of reference being internal or external, and sorting by self or others. Meta-programs represent neurological keys that help us process information by filtering, distorting, deleting, and generalizing the overload of incoming information, and are critical for effective communication. The document also provides examples of building rapport by questioning assumptions with words like "all", "every", "never", and asking for specifics compared to others.