The document discusses the transformative impact of AI-powered low-code development on various industries, emphasizing its efficiency in automating processes and enhancing productivity. It showcases multiple case studies where organizations like IKEA and EY leveraged the Microsoft Power Platform to streamline operations and foster innovation. Key features include natural language processing for app creation, integration of AI in workflows, and improving employee experiences through efficient data utilization.

1. Revolutionizing Application Development
with AI-powered low-code
George Aspiotis
Sr. Partner Development Manager
5/6/2024

2. AI is
everywhere

3. The world is
changing
Industries are transforming rapidly
The drivers for economic growth are evolving
The world is more connected than ever

4. And the
impact is real
Progressive is saving $10M annually
with AI-powered chatbots
Carmax estimates an individual would
take 11 years to do what Azure OpenAI
Service was able to do in days
EY is saving 250K hours of manual
work per client using intelligent
document automation

5. Meet the
new AI
Speaks natural language
Synthesizes large amount of data
Creates original content
Iterates ideas with human in the loop
DALL-E: Monet style painting of robot
playing chess with human
ChatGPT

6. Industry clouds
Trusted
Comprehensive
Microsoft
Cloud
Data and AI
Business
applications
Digital and app
innovation
Security
Infrastructure
Modern work
Microsoft Cloud
The most trusted and
comprehensive cloud

7. Microsoft Cloud
Runs on trust
Microsoft Cloud
Runs on trust
Your data is your data
Your data is protected by
the most comprehensive enterprise
compliance and security controls
Your data from any fine-tuning
is not used to train the
foundation AI models

8. Microsoft
Cloud
Digital
Transformation
AI
Transformation
Journey to AI Transformation

9. Era of Copilots
that automates
cognitive tasks
that generates
content
that sparks
creativity
that creates user
experiences
AI as a real-time collaborator

10. Era of the AI Copilot
The role of technology
From
Tools Creative assistant
To
Data input Data output
Provides recommendations,
with human in the loop
Follows commands
Uses natural language
Uses specialized language

11. Streamlined, intuitive low-code development for everyone
AI in Power Platform
Lower barriers to build
and launch solutions
AI-driven development
efficiency and productivity
Cross-platform integration
to simplify creation

12. Purpose-built
for one use
“Narrow”
Generalized intelligence
with many applications
“Generalized”
Traditional AI Next generation AI
Simple model Massive model

13. Impact Every Industry
Generative AI will have a significant
impact across all industry sectors*
Business model
Products and services
Customer experience
(Sales, Marketing, Service)
Operations
Total
% of industry revenue
Total
$ billion
Administrative and professional services 0.9–1.4 150–250
Advanced electronics and semiconductors 1.3–2.3 100–170
Advanced manufacturing3 1.4–2.4 170–290
Agriculture 0.6–1.0 40–70
Banking 2.8–4.7 200–340
Basic materials 0.7–1.2 120–200
Chemical 0.8–1.3 80–140
Construction 0.7–1.2 90–150
Consumer packaged goods 1.4–2.3 160–270
Education 2.2–4.0 120–230
Energy 1.0–1.6 150–240
Healthcare 1.8–3.2 150–260
High tech 4.8–9.3 240–460
Insurance 1.8–2.8 50–70
Media and entertainment 1.8–3.1 80–130
Pharmaceuticals and medical products 2.6–4.5 60–110
Public and social sector 0.5–0.9 70–110
Real estate 1.0–1.7 110–180
Retail4 1.2–1.9 240–390
Telecommunications 2.3–3.7 60–100
Travel, transport, and logistics 1.2–2.0 180–300
*Source: The economic potential of Generative AI, McKinsey, June 2023

14. Retail & CPG
Accelerating fashion design and generation of catalog images
AI generated models
AI generated designs

15. Organizations need to
rethink and retool
every business process
in the age of AI

16. Microsoft Power Platform
Accelerate app development, automate workflows, visualize data, and reduce repetitive tasks with AI-powered tools.
Data
connectors
AI Builder Microsoft
Dataverse
Power Fx Managed
Environments
Power Apps
Application development
Power Automate
Process automation
Power BI
Business analytics
Power Pages
External websites
Copilot Studio
Customize & create copilots

17. What AI does for Power Platform
Next generation AI for Developers Next generation AI for Users
Copilot in Power Platform
Generative AI templates
AI assisted data integration
AI generated analytics
Generative answers
Generative actions

18. Welcome to a new era of conversational AI
Time to build
Topics covered
Copilots powered
by generative AI
✓ Higher response accuracy
✓ Quicker Adoption
✓ Better customer experiences
“Out of the box”
“Pro code”
“Low code”

19. Build your own copilot
Create and publish a custom copilot for your
organization using the intuitive building experience
enhanced with large language models and
generative AI
Customize Microsoft Copilot
Extend and customize 1st party Microsoft Copilots
with your own enterprise scenarios. Copilot Studio
will be included with the Microsoft 365 Copilot SKU.
Connected platform
Integrates and exposes various Microsoft’s
conversational AI technology stacks - integrated with
Azure AI Studio, Azure Cognitive Services, Azure Bot
Framework, Power Platforms AI models and more
Microsoft
Copilot Studio
Manage copilot experiences
Governance and control features to monitor usage
with full visibility of customizations, standalone
copilots as well as who is building and customizing
them.
Public Preview & GA

20. Build a custom copilot, examples to bring to life
IT Service
Transform IT service processes with
multi-turn experiences.
Ask the IT Service copilot
Enter your message
What are the new laptop options
for my device replacement?
Would you like me to start the
approval process to your manager and
then create an IT ticket for set up?
Customer Facing
Empower customers to interact with
your organization, available 24/7.
Ask the Customer Experience copilot
Enter your message
Can you send me a receipt of my
recent purchase and a “how to”
guide on the product?
Of course! I have emailed you a
copy of the receipt. You can read
the product guide here.
Human Resources
Interface with your ERP systems to
streamline HR processes.
Ask the Employee Experiences copilot
Enter your message
Start the onboarding process and
required tasks for new colleague?
Sorted. I have used your HR site to
formulate a list, available in “To do”
Thanks. What is the budget for
learning and development left
on my team?
According to your IO: 12345, you have
$5400 remaining for this quarter.
Exciting! These are your options: Authenticates user
Have you considered this Product?
It has been popular with your recent
purchase.

21. Build your own copilot
in your industry…
…with your data.
1200+
…and department
Customer Service
Reduce call volume for quick
resolutions
Request
a refund
Describe
your issue
Support
tickets
Centralized
FAQs
Finance
Save time by automating budget
and expense approvals
Update tax
information
Submit
expenses
for approval
Payroll Budget
requests
HR
Improve employee satisfaction
and retention
Sign up for
healthcare
plan
Book time off
Benefits Leave and
absence
IT
Optimize employee
troubleshooting
Reset my
password
Refresh
my laptop
Support
services
Equipment
requests
Operations
Improve efficiency by digitizing
paper processes
Find case file Check order
delivery times
Find
documents
Manage
inventory
Sales and Marketing
Increase up-sell and conversion
opportunities
You’re
eligible for a
free upgrade!
Update
your email
preferences
Upselling Email
` Travel and Transport Manage
bookings
Change my trip
dates
Professional Services Lead
generation
Get a quote
Government Public
programs
Get childcare
assistance
Retail Manage
orders
I want to make
an exchange
Healthcare Claims
Submit health
insurance claim
Financial Services Manage
accounts
Report lost card
Education Admissions
How to get
financial aid?
Manufacturing Supply Check stock

22. Build an AI assistant to help
Now: Copilot
Copilot: Intelligent AI assistants that use generative AI and large language models
to assist humans with complex cognitive tasks.
Grounded in your data
and knowledge
Powerful generative large
language model
Contextualized and personalized
Past: Bots
Siloed data and queries
Train your own NLP model
Limited understanding and context

24. AI assistance in building topics, designing and modifying the app all through natural language
Copilot in Power Apps
AI-assisted table creation that
takes your existing data and
turns it into an app in just a
few steps
Accelerate simple or repetitive
tasks, use reusable
components to move from
idea to deployment faster
Build, reimagine, and deploy
business applications all
through intuitive natural
language

25. Power Apps express design – image to app
Upload an image and map its elements to
Power Apps components
Manages most common controls like
inputs, buttons, check box, drop downs,
text inputs, etc.
Provides optional data set up steps for
you to extract fields from the image and
create a Dataverse table right away
A working app based off of the image
content is generated automatically

26. Introducing natural language development with copilot
Build new apps just by describing in
natural language what you need
Multi-turn, multi-step conversation
through the process of creating data and
customizing UX
Makers can build a complete app over
Dataverse by starting with natural
language
No friction to use

27. Copilot control adds a personal copilot to any app
Add a copilot experience to any custom
Power App
Empower users to generate intelligent
insights and analytics
Write queries and refine analysis with the
help of a next-generation AI assistant

28. Copilot in action
Bring ideas to life with AI powered automation development
Now you can describe what you want
to automate in a sentence, and an AI-
based copilot will build your flow in
seconds
This new way to create flows runs on
OpenAI Codex, an AI model descendant
of GPT-4 that can translate natural
language to code, in this case, Power
Automate cloud flows
Automatically generate an expression
formula by providing Copilot examples
of your desired output

29. Copilot in Power Pages
Build page layouts with the appropriate
starting website content through
natural language
Create forms and the appropriate table
to store the form data
Use natural language to generate the
right text content that can be adjusted
for length, tone, and more
AI assistance in building topics, designing and modifying the bot all
through natural language.
Public Preview & GA

30. Customer scenarios

32. Reimagine
customer
experience
Retail
View of sales
360°
Minutes training
to learn new
solution
<30
Read full story here
IKEA Sweden partnered with Capgemini, a
Microsoft Gold Partner to build a Power
Platform solution for its sales staff to
improve the kitchen buying experience for
individual customers (B2C) and businesses
(B2B). The project contributes to realizing
the vision of having a holistic view of the
customer over the lifetime of their
relationship with IKEA.
Michel Tabakovic
IKEA Country Sales Manager
Challenge Solution
Project management processes are
lack-luster and lack structure
causing frustration with customers
Build a tool that allows tracking
and visibility through the project
and sets roots for future projects
“Microsoft Dynamics 365 and Power Platform
ensures that our customers feel seen. It makes it
smoother for our co-workers to take the customer
through the kitchen buying process. It has been an
enabler to build long term business relationships
based on quality and trust.”
with Power Apps

33. Meaningful
enablement and
robust
governance
Insurance
Of apps and
flows created
within first year
100s
Month to define
new process and
launch solution
1
Read full story here
Zurich Insurance Group (Zurich) is an
insurance company based in Zurich,
Switzerland. To accelerate digital
transformation, drive innovation, and
streamline operations across the global
enterprise, citizen and pro developers at
Zurich have turned to Microsoft Power
Platform for business app development,
process automation, and more.
Valentin Mazhar
Solution Architect, Zurich Insurance Group
Challenge Solution
The inability to review all digital
solutions created by employees
causes gaps in security and
governance
Establish a Center of Excellence
around Power Platform to regulate
use of data, connectors, and
environments to ensure
compliance
“The CoE Starter Kit provided a lot of value and
gave us visibility over the usage of the platform in
our tenant. The insights we got from the beginning
have been really useful for everything we did
afterward.”
with Power Apps

34. Power Platform unlocks value across your business
Enhance Employee Experiences Empower Departments
Extend LOB Systems
Application Modernization

35. Application Modernization

36. Build and update solutions at scale
Develop solutions at scale.
Free up limited pro dev resources
and enable them to work faster on
mission critical solutions.
Build solutions where you
work.
Adapt and save money with scalable
solutions that solve your greatest
business challenges.
Create secure external
websites.
Refresh your existing websites or
quickly launch new ones at scale
using built-in, easy to use
components.
87% of CIOs and IT pros say low-code is very useful in helping their organizations
modernize legacy applications.1
Sources: Low-code signals 2023 - Microsoft Power Platform Blog

37. Simplify & accelerate development
Pixel perfect visual app designer
enables you to build and deploy
professional looking apps faster
Applications that work across many
form factors: Deploy once, use
everywhere
Integration with Azure, Visual Studio,
and GitHub enables everyone to build
with the tools they use most
AI assisted experiences with natural
language to formula generation and
apps from images

38. 7%
increased reimbursement for damage
20+
apps created
273%
increase in Power Apps users over 2 years
With a thriving rental business across
several stores, Western States
Caterpillar Equipment Company
looked at how Microsoft Power
Platform can improve several core
business processes and accelerate the
service provided to their customers.
With low-code solutions available,
they learned how to digitize,
modernize, and transform two
business processes fundamental to
their growth.
Sources: Case Study: Western States Caterpillar – fusion teams use Microsoft Power Platform to build mobile apps for field staff

39. Extend LOB Systems

40. Improve and extend your core systems
Improve processes and user
experience
across your company’s core systems
like SAP, Oracle, and Salesforce.
Extend your core systems
with apps, flows, external websites,
chatbots and dashboards to fill gaps
and deliver flexibility.
Get more out of your
existing investments
with a modern solution that keeps
the user experience seamless and
extends the life of your core systems.
Sources: Low-code signals 2023 - Microsoft Power Platform Blog
89% of CIOs and IT pros surveyed say low-code is effective in increasing efficiency.1

41. Power BI
SAP Salesforce
Workday Oracle
Dynamics 365
Data
Connectors
Dataverse
AI Builder Power Fx
Agility for
core business
systems
Power
Platform
Core
Systems
Build, Connect,
and Extend
Power
Apps
Power
Automate
CoPilot
Studio
Power
Pages
Power BI
SAP Salesforce
Workday Oracle
Dynamics 365
Data
Connectors
Dataverse
AI Builder Power Fx

42. 30%
cost reduction
95%
decrease in lead time
100%
elimination of email and spreadsheets
The EY organization works with more
than 200,000 clients in 150 countries.
The company used Microsoft Power
Platform to automate the high-
frequency, semi-manual General
Ledger posting process used internally
by the EY Global Finance team that
integrates with its SAP ERP system.
The solution is currently being
deployed globally
Sources: Case Study: EY helps enable entry at source for a global finance process with Power Platform, reducing lead times by 95 percent

43. Enhance Employee Experiences

44. Boost employee engagement & productivity
Connect your internal and
external data sources
and give employees information
they need to decide &
act fast.
Improve communication,
focus, and collaboration
with apps, workflows, and bots
available in the flow of work through
Teams and M365.
Simplify work
with applications and automations
that streamline activities and
experiences both in the office and
on the front line.
Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog
The use of no-code or low-code platforms or apps is shown to have led to an 83% positive
impact on work satisfaction.1

45. Power
Automate
Power BI
Microsoft
365
Dynamics
365
Outlook OneDrive
Microsoft
Teams
Dataverse
SharePoint Forms
Data Connectors
Power
Platform
Connect, extend and integrate with
productivity tools
Power
Apps
Power
Automate
Power Virtual
Agents
Power
Pages
Power BI
Microsoft
365
Dynamics
365
Outlook OneDrive
Microsoft
Teams
Dataverse
SharePoint Forms
Data Connectors
Integrate with
productivity
tools

46. Leverage your data to enhance employee experiences
Natively integrated into Microsoft
Teams, Microsoft 365, Dynamics 365
Build solutions to meet employee
needs and embed them directly into
their flow of work
Built-in connectivity to cloud services,
content services, databases, and APIs
Robotic Process Automation is the
ultimate connector, if necessary

47. Empower Departments

48. Empower departments to solve business challenges
Accelerate developers and
empower business users
to develop solutions faster and at
scale with safeguards in place.
Build solutions with less
effort
with next generation AI copilot to
quickly go from idea to solutions
with natural language.
Keep IT in full control
and reduce the risk of shadow IT
with centralized administration and
governance.
Sources: Low-Code Trend Report 2022 - Microsoft Power Platform Blog
More than 80% of users and potential users of low-code or no-code platforms report that
they would be more willing to work for a company that invests in their technical upskilling.1

49. T-Mobile has seen widespread organic
adoption of Microsoft Power Platform
with hundreds of makers building
apps and flows across several
departments. An app built by Brian
Hodel, a Senior Systems Analyst with a
pro-dev background embraced low
code and the Power Platform to
rapidly build complex solutions.
Sources: Case study: T-Mobile saves thousands of hours with Power Platform solution to manage customer initiatives
$4M+
savings
12x
improved processing time
0%
error rate – a reduction of 7%

50. Power Platform
offers unmatched
governance and
security controls
at scale today Governance
Co
m
p
l
i
a
n
c
e
S
e
c
u
r
i
ty
M
A
N
A
GED ENVIRONM
E
N
T
S
API Automation
& DevOps
Identity
Management
Data
Privacy
Data
Encryption
Data
Loss Prevention
Unified
Administration
System
Health
Usage
analytics
CoE &
Best Practices
Government
Hosting
Compliance
Standards
Activity
Logging
M
A
N
A G E M O N I T O
R

51. “How do we build one app faster?”
“How do we transform our
processes faster with AI?”

52. Thank you!