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1. 7 Habits of Highly
Effective People
Storyboard_ Engaging and Interactive

2. Image of Professional Person
Play audio to hear what George
wants to say!
Learning Objective: To put knowledge into
wisdom that the professional employee can
apply at home, work and social environment
in order to effectively handle all of life’s
aspects.
Course goal: This module is based on Dr.
Stephen Covey’s “7 Habits of Highly Effective
People”. It has been distilled and
summarized to suit BPO employees. It will
give an alternative way of thinking or a
paradigm shift to encourage excellence.

3. Image of George mindset, problematic, happy, goal

4. What encompasses the 7 Habits of Highly Effective People Module?
I have tremendous professional success but my personal
and family life is suffering.
er
I want to be fitter and have a healthy lifestyle.
I am a manager but my employees are not engaged and
loyal.
I have a son/daughter who is very rebellious.
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5. What encompasses the 7 Habits of Highly Effective People Module?
I lack a sense of fulfillment and purpose even if I am
successful.
er
I am a control freak and is characterized as someone with
a forceful personality.
I am currently in a marriage without love and joy. We
have tried counseling repeatedly.
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6. The way we see the problem is the problem: Go to the root of the problem.
Albert Einstein graphic representation of quote ““The significant problems we face
cannot be solved at the same level of thinking we were at when we created them”.
- Albert Einstein

7. Home link (play audio once clicked)
What is the Natural
Process?
What is the Maturity
Continuum?
What is a Habit?
What does effectiveness mean?
What is the P/PC
Balance?
What is a Paradigm
Shift?
Habit 1: Be Proactive
Habit 2: Begin with
the end in mind
Habit 3: Put things
first
Habit 4: Think win-win
Habit 5: Seek first to
understand than to
be understood
Habit 6: Synergize
Habit 7:
Sharpen the
Saw

8. The importance of the “Natural Process” of growth and development - training, learning,
communicating, listening and relating.
What is the Natural
Process?
A continuing process of renewal based on the
natural laws that govern human growth and
progress. It’s an upward spiral of growth that
leads progressively to higher forms of
responsible independence and effective
interdependence.

9. The Natural Process is summed up in one word:
INTEGRITY

10. You may see yourself in the following similar situations and wonder, what
happened?
There is a test tomorrow You study the whole
night for the test
You aced the test.
There is a ANOTHER test the
week after. You drink, party and let loose
because you aced your test (not
being consistent with studying)
You were surprised that you
almost flunked the subject
and got a satisfactory mark
in your course.

11. Inconsistent study Habits (Inconsistency)
Focusing on technique is like cramming your way to a test – it is abrupt and just necessary
to “Get By”. Again, you reap what you sow – there is no shortcut. Look back when you
were in school, without foundational good study habits you will not have consistent high
grades. You can study for this test, but get lazy on the next. It is important to go through
the natural process.
Image of reaping what you sow

12. You may see yourself in the following similar situations and wonder, what
happened?
You like this girl.
You charmed her with your
pick-up lines and sweet talk
You got into a relationship
with her.
The relationship ended after a month because of personality
differences.

13. Focusing on the superficial personality just to get what you want (Superficiality)
This is ultimately true in human behavior and human relationships. You can use the
personality approach in making others to like you or by charming them, but it is superficial
and in the long run, your character will eventually show. Deep integrity is achieved
through a natural process of growth and learning to have long-term success. It cannot be
done without training, learning, communicating, listening and relating.
Image of two opposing facial expression

14. “If I try to get other people to do what I want – while
my character is deeply flawed, marked by duplicity
and insincerity – then in the long run, it will not be
successful.” – Dr. Stephen Covey

15. Maturity Continuum

16. What is a habit?
Habit – are powerful factors in our lives. Because they are consistent, often unconscious
patterns, they constantly, daily express our character and produce our effectiveness or
ineffectiveness. It is the intersection of knowledge, skills and desire.
Knowledge Skill Desire
What to do and why?
You must have
foundational principles
or head knowledge
How to do?
You must be able to
apply the theoretical
knowledge into
something practical.
Do I want to do it?
You must have the
right motivation and
desire.

17. Habit formula
Knowledge + Skill + Desire = Positive effective habit

19. What does Effectiveness mean?
It is finding that balance (the P/PC
Balance). It is the basis of a person’s
character, creating an empowering center
of correct maps from which an individual
can effectively solve problems, maximize
opportunities, and continually learn and
integrate other principles in an upward
spiral growth. It is a process: dependence,
independence and interdependence.
Recognition of ecological
interdependence as a sign of maturity
(can be achieved only by independent
people)
Image of a happy person

21. How to find the Balance: P/PC Balance

22. How to find the Balance: P/PC Balance

23. How to find the Balance: P/PC Balance
Character Icon
Every P Problems are Opportunities
To create or produce something you
must NOT forsake the long term gain.

24. Effect and Cause: To kill the goose or not?
Image of a person buying a laptop
Buying a personal computer and not
placing an anti-virus.
Effect
The computer lags a lot and is incapable
of faster production leading to double
the time spent on working.
Cause
Not maintaining the personal computer
for its technical needs.

25. Effect and Cause: To kill the goose or not?
Image of a person wooing his boss
Being manipulative by sweet talking
in a relationship to charm people
produces long term relationship
strains.
Effect
Strained relationships between family,
friends and colleagues.
Cause
Manipulating people by pretending to be
someone you are not.

26. Effect and Cause: To kill the goose or not?
Image of a parent spanking a child
Disciplining your child by becoming
too authoritative or permissive.
Effect
Rebellious child with flawed character.
Cause
Being too authoritative and permissive
when he/she was a child.

27. What is a paradigm? It is more than what meets the eye.
• It is a model, theory, perception,
assumption or frame of mind. It is a
lifetime work.
• A combination of all our choices since we
were born and “how we see the world”
(sub-conscious and conscious).
• It encompasses perceiving,
understanding and interpreting with our
senses.
• Your paradigms are the things you
believe in.
Image of paradigm

28. Examples of Paradigm Shifts.
Image of the world being flat Image of a person shocked
Famous paradigm shift
When the world was previously
thought of as flat, even if it is
really round.
Day to Day paradigm shift
When you get mad at a person
only to realize that he/she has a
legitimate reason for doing
something.

29. Reflect: Can you think of a small incident to which you have experienced a “Paradigm
shift”?
Text entry box

30. "Into the hands of every individual is given a marvelous power for good or evil
-- the silent unconscious, unseen influence of his life. This is simply the
constant radiation of what man really is, not what he pretends to be.“
- William George Jordan

31. Character1 Character2 Character3
Focused on self-image When you do not get
what you want, it only
leads to frustration.
Without character it
remains superficial and
will result to immediate
but short- term success.
Click on the characters to hear what they have to say!

32. Comparison between Personality versus Character Ethics
Symbolic Image of
Character
Symbolic Image of Personality
Character Ethic
Basic principles of integrity that
leads to effective living, and that
people can experience true success
and enduring happiness as they
learn and integrate these principles
into their basic character.
Foundational and catalytic, and
should not be separated from the
personality approach.
Personality Approach
Manipulative, even deceptive, encouraging people to
use techniques to like them or to fake it.
Most people fail because they use the personality
approach rather than investing in their character.
Click to hear more!

33. Table Comparison between Personality versus Character Approach
Personality Ethics Character Ethics
Personality Character
Focused on “I” Focused on “You”, “We”, “Us”
Secondary traits Primary traits
Focuses on practices Focuses on deep fundamental truths
Smiling often to get others to like you,
charming others to get what you want
Honesty, discipline, hard work, etc.
How popular you are Who you are when no one is looking
Self-centered motives Selfless motives

34. What is a Paradigm Shift?

35. Inside Out Thinking: What is on the inside counts more than what is external.

36. Self-awareness: Story of Victor Frankl

37. Video: 7 Habits of Highly Effective People Key Ideas

38. 2 level Branching Scenario: Check the response which is suitable for
the situation.
Situation
Correct response
Incorrect response Situation
show success
text
Correct
response
Incorr
respo
show success
text
show fail text
Proceed to next
number
Proceed to
next number
Proceed to next
number

39. What will you do? Check the response which is suitable for the situation. At the
end of every number there is a consequence.
Main scenario George works in the credit card department as debt collector. He was given a task to
collect payment from Mr. Santos. As soon as he dialed, Mr. Santos answered the phone. Mr. Santos was
very resistant to George and his pitch. What do you think should be the next move of George?
Incorrect : Be a little assertive and arrogant in tone of speech. This will establish George’s point and will
intimidate Mr. Santos prompting him to pay.
Consequence: Mr. Santos was more enraged and began to “get personal” with George. He demanded to
talk to his manager. What should George do?
Correct : George should calm himself and explain objectively the consequences to
Mr. Santos if he will delay the payment.
Consequence2: After a few negotiations, Mr. Santos obliged to pay his remaining
debt balance to avoid further bloating of interests.
2nd level Incorrect options
Incorrect: George resisted and said that he is the one to handle the call. He said that Mr.
Santos should let him handle his concern.
Consequence: Mr. Santos hanged up on George. The issue remained unresolved.
Correct: George apologized for raising his tone and transferred the call to his supervisor.
Consequence: George’s supervisor handled the call and Mr. Santos became calmer and less
resistant. The unpaid debt will be paid by Mr. Santos.

40. What will you do? Check the response which is suitable for the situation. At the
end of every number there is a consequence.
Main Scenario: You have a coworker you dislike and it is affecting the quality of
work. What will you do?
Incorrect: Do your best to avoid the person at all times.
Consequence: Work output still remains under par of what is expected.
Correct: Focus on your performance and deal with the other person not in a personal, but
professional way.
Consequence: Your performance rousted and your numbers are high. But, the colleague you
dislike is still not performing well. What will you do?
2nd level correct options
Correct: Try to extend a hand to the coworker you dislike and mentor that person with the
approval of your boss.
Consequence: You begin to understand the coworker you dislike and both your numbers
rousted.
Incorrect: Do nothing and keep focusing on your performance to beat the hell out of the
coworker you dislike.
Consequence: You were able to maintain your numbers but because of the underperformance
of the coworker you dislike, the whole department suffered.

41. What will you do? Check the response which is suitable for the situation. At the
end of every number there is a consequence.
Main Scenario: Your boss loads you with work that aren’t necessary or not within your job
description.
Correct: Learn how to say ‘no’ and explain why you are saying no to your superior.
Consequence: Your boss asked that you have a sit down and objectively tackle the
issue, resulting to set objectives and amenable work relationship.
Incorrect: Always say ‘yes’ to your superior even if it is affecting other prioritized tasks.
Consequence: Your other prioritized tasks suffered and you begin to hate your boss.
What should you do next?
2nd level incorrect options
Incorrect: Since you do not have the guts to tell it upfront to your boss because
it might strain the relationship, you immediately filed your resignation.
Consequence: You ended up in the unemployment lot.
Correct: You mustered the guts to talk to your superior and finally fix the situation in a
proactive way.
Consequence: Your boss asked that you have a sit down and objectively tackle the
issue, resulting to set objectives and amenable work relationship.

42. What will you do? Check the response which is suitable for the situation. At the
end of every number there is a consequence.
Main scenario: There is gossip in the office about someone engaged in a sexual harassment case. You
witnessed one yourself. You are scared that you be involved in the scandal.
Correct: Once HR investigates, be discreet and send an incident report about what you witnessed. Ask
HR to exert your right to keep the case confidential.
Consequence: HR receives the case and you remain anonymous. The person involved were called out
for a disciplinary procedure. The person involved was declared guilty because of your report. What will
you do next?
2nd level correct options
Incorrect: Keep your mouth shut and don’t meddle.
Consequence: The victim of the sexual harassment case was forced to tender an indefinite leave
because of the shame the case brought to her. You are left guilty for keeping your mouth shut since
justice was not served.
Correct: Be an advocate of anti-sexual harassment in the workplace.
Consequence: More people are becoming aware of sexual harassment and
proactive ways to prevent and address it.
Incorrect: Move on with your life and work and act as if nothing happened.
Consequence: Cases of sexual harassment in the workplace remains a taboo issue
and more people are hiding out of shame that the scandal might bring.

43. What will you do? Check the response which is suitable for the situation. At the
end of every number there is a consequence.
Main Scenario: It’s the company’s official party and you want to just enjoy yourself at home and
prevent any untoward incident. You know that you will not be enjoying yourself in the party.
Incorrect: Make an excuse or alibi to get by.
Consequence: Your co-workers think you hate them and began to say passive aggressive
comments behind your back. What should you do next?
Correct: Talk to another co-worker about your situation and figure out how you are not comfortable
with the situation, especially social gatherings.
Consequence: Your other co-worker understood your plight. He/she wanted you to feel at ease with
the situation but decided that you should tell the truth to your supervisor instead of making an
excuse.
2nd level incorrect options
Correct: Apologize to one of your colleagues and explain why you had to create an alibi.
Consequence: You are still not friends with your co-workers but at the very least, things are now more
professional and bearable.
Incorrect: Confront your co-workers, rant about your issues and hope that they will understand.
Consequence: Your co-workers hate you more than ever for blaming and accusing them.
Consequence: You are forced either to change departments or resign.

44. Habit 1: Be Proactive – Principles of Personal Vision
Be Proactive. How do you become Proactive? It is not what happens to you, it is about how
you respond to a stimulus. Use the power of choice.
• Make things happen! Take the initiative.
• Act or be acted upon
• Listen to your language
• Making and keeping commitments
Image of a happy productive person

49. Habit 1: Begin with the end in mind– Principles of Personal Vision

50. Habit 3: Put things first – Principles of Personal Management

52. Habit 4: Think Win-win Principles of Interpersonal Leadership
It’s not what you say or do. It’s who you are. Apply the Golden Rule
https://www.youtube.com/watch?v=iEKaYUDEdiA&t=62s

53. The Win - Win Paradigm
https://www.youtube.com/watch?v=ajqd37v1ZSo

54. Habit 5: Seek first to understand, than to be understood (Empathic Communication)

55. Habit 5: Seek first to understand, than to be understood (Empathic Communication)

56. Habit 5: Seek first to understand, than to be understood (Empathic Communication)
https://www.youtube.com/watch?v=lcy_6hWmYWY&t=57s

57. Habit 6: Synergize – Principles of Creative Cooperation

58. Habit 6: What is synergy?
https://www.youtube.com/watch?v=--TEnLidyyg

59. Habit 6: Synergize – Principles of Creative Cooperation

60. Habit 6: Synergize – Principles of Creative Cooperation

61. Habit 7: Sharpen the Saw Principles of Balanced Self-Renewal

62. Video: Summary of the 7 Habits of Highly Effective People

63. Assessment: Based on this module, choose the correct answer
(Multiple Choice)
1. Being proactive rather than reactive is what this book suggests.
a. True
b. False
2. Who is the author of 7 Habits of Highly Effective People?
a. Jim Collins
b. Stephen Covey
c. Chrissie Bentley
3. Maturity Continuum transcends from dependence to independence. This is what
state of being?
a. Power
b. Genius
c. Interdependence

64. Assessment: Based on this module, choose the correct answer
(Multiple Choice)
4. Begin with the _____________ in mind.
a. Present
b. Past
c. Future
d. End
5. Saying ‘no’ when needed is powerful.
a. True
b. False
6. Habit are powerful factors in our lives.
a. True
b. False

65. Assessment: Based on this module, choose the correct answer
(Multiple Choice)
7. The seventh and final habit is about refreshing and renewing your approach to
allow you to undertake all of the other six habits. How does Covey describe it?
a. Send in the clowns
b. Sharpen your knife
c. Sharpen the saw
8. The first habit is about taking control. In Covey's words, this means being what?
a. Proactive
b. Passive
c. Passive – Aggressive
d. Reactive
9. Which one is NOT one of the 7 Habits discussed in Stephen Covey's book?
a. Synergize
b. Think win-win
c. Be approachable