This document provides an introduction to Neuro Linguistic Programming (NLP) for business analysts. NLP is a collection of techniques that can help with more effective communication, motivation, and mindset. It originated in the 1970s from studying excellent psychotherapists. NLP focuses on language, both verbal and nonverbal, as well as neurological processes and behavioral patterns. Key aspects of NLP discussed include rapport building, managing internal states, and using different perspectives. The document encourages learning more about NLP to increase self-awareness of one's own thinking patterns and communication styles.

1. Introduction to Neuro Linguistic
Programming (NLP)
for the Business Analyst
Corrine Thomas
NLP Trainer & Independent Consultant
28 October, 2014

2. My Journey in Business Analysis &
NLP
28 October, 2014 2

3. The Business Analysis Profession
System
Improvement
Process
Improvement
Business
Improvement
Scope
Authority
To be excellent as
BA you need drive,
confidence and a
proactive attitude

4. Benefits from using NLP
Building
effective relationships
Improved
Resilience
Better engagement
and job satisfaction
Increased in handling difficult situations
Confidence
Be more influential
and able to challenge
Improved
self awareness
Choice and flexibility
New tools for exploring
problems
and opportunities
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5. NLP – What is it?
A collection of ideas and tools that can
help you with your life
More effective communication
Better motivation for yourself and
others
More positive frame of mind
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6. NLP – What’s in a name?
NEURO
Concerns the brain and the things that go on in
your mind. Also the rest of the neurological system
including the 5 senses
LINGUISTIC
This relates to language, both spoken and non-spoken
(body language)
PROGRAMMING
This is about behaviour and thinking patterns
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7. NLP – A bit of History
Began in early 1970's by Richard Bandler and John
Grinder. They studied 3 leading psychotherapists
Fritz Perls
Virginia Satir
Milton Erickson
Study of how we get successful and
unsuccessful results in our lives
Studies human functioning in a quite
structured and systematic manner

8. Modelling Excellence
https://www.youtube.com/watch?v=tUsfT3_k10A
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9. Communication Model
T
E
R
R
I
T
O
R
Y
Filters
Distort
Delete
Generalise
Values
Beliefs
Language
Internal Map
Pictures
Sounds
Feelings
Smells
Tastes
Self-talk
State
Physiology
Behaviour
Results
28 October, 2014 9

10. The Senses See
Imagine
Light bulb moment
Picture
View
Hear
Sounds
Music to my ears
Strikes a chord
Noisy
Feel
Comfortable
It hit home
Get a grip
Fluffy

11. The Senses
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12. Let’s try it
1. Eye Pattern Questions
2. Have a discussion about a recent holiday or a
favourite hobby
• What did you do?
• What did you see?
• What sounds can you
remember?

13. Thinking Patterns – Meta Programs
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14. Towards and Away from
TOWARDS
Think in terms of goals
Motivated to have, get, achieve
AWAY
What should be avoided
Motivated by problem to
solve
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15. General and Specific
SPECIFIC
Handle details better, treat
information in sequences
GENERAL
Work in overview or
conceptual level
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16. Task and Relationship
TASK
Talks about process,
systems, things people
become objects in the
process
RELATIONSHIP
Talks about people,
relationships, emotions,
feelings
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17. Rapport
• What is it?
• How would you define it?
• Where do you use it?
• Why is it useful?
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18. Building Rapport
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19. Manage your State

20. Anchors

21. Different Viewpoints
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22. Summary
https://www.youtube.com/watch?v=ne6tB2KiZuk
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23. Want to Learn More?
Try it – Increase your self awareness
• Notice your patterns
• What motivates you?
• How do you use your senses?
• How do you put up barriers to your
success?
• How do you do certain things well?
• How do you think about your goals?

24. Books I’ve found useful:
– NLP Workbook – Joseph O’Connor
– NLP for Dummies – Romilla Ready, Kate Burton
– Business NLP for Dummies – Lynne Cooper
– NLP at Work – Sue Knight
– NLP for Work – Dianne Lowther
– NLP for Success – Jeremy Lazarus

25. Corrine Thomas
Choices Consulting & Coaching
Corrine@choices-coaching.co.uk
www.choices-coaching.co.uk
0118 328 2743