The document discusses Neuro-Linguistic Programming (NLP) and how it can be applied in the workplace. NLP focuses on how our neurology, language, and programming influence our behaviors and communication. The key principles of NLP discussed in the document are that people have the resources to change, behavior is geared towards adaptation, and accepting people while changing behaviors.

1. Using Neuro-Linguistic Programming in the Workplace (NLP) Mark Hodder Master Practitioner & Trainer of Neuro Linguistic Programming (NLP)

2. Describe…. In a few words or a sentence describe… The best team you have worked in… How you make decisions… How you know you have done a good job…

3. In this Session What is NLP? Rapport – Body, Mind & Language Increasing flexibility in your communication The Principles of NLP

4. Definition of NLP? N - Neurology: The study of the mind and nervous system; how we think L - Linguistics: The study of language and how we use it. P - Programming: The sequence of our actions; how we motivate ourselves to achieve our goals

5. What NLP really is A users guide to the brain Psychology of Excellence Modelling Excellence Art and Science of Peak Performance The principles of communication Influencing with Integrity Awaken the Giant Within

6. Five Principles for Success Know Your Outcome Take Action Have Sensory Acuity (notice what you notice) Have Behavioural Flexibility Physiology and Psychology of Excellence

7. Calibration Vs Mind Reading

8. Calibration Vs Mind Reading Posture Breathing Lips Eyes Skin tone Skin colour

9. Time for a Test

10. Your Preferences The Representational System Preference Test For each of the following statements, please place a number next to ever phrase. Use the following system to indicate your preferences: 4 = Closest to describing you 3 = next best description 2 = Next best 1 = least descriptive of you I make major purchases (house, car, expensive items): _3_ gut level feelings _4_ which way sounds best to me _1_ what looks best to me _2_ precise review and study of issues

11. Scoring Your Preferences Scoring The Representational Systems Step one: Copy your answers from the test to the lines below: 1. _3_K _4_A _1_V _2_Ad Then copy the scores down to the corresponding letter eg: Question No’s Letter

12. The 5 Senses How we re-present the world to ourselves: See Hear Feel Smell Taste

13. Beliefs, Thoughts and Behaviour Beliefs Thoughts (Self-Talk) Behaviour Comfort Zone R.A.S

14. NLP Communication Model Delete Di s tort Generalise Filters Internal Representation State Physiology External Event Behaviour See Hear Feel

15. Rapport 55% 7% 38%

16. Rapport Physiology (55%) Breathing Posture Gesture Facial Expression and Blinking Tonality (38%) Tone (pitch or frequency) Tempo (speed, pace or rhythm) Timbre (quality) Volume (loudness) Words (7%) Predicates Key Words

17. Rapport Match Mirror Pace Lead

18. Cause & Effect Cause Effect Get Results Gives Reasons & Excuses > Which side of the cause-effect equation are you on? Be at cause for empowerment and changing behaviour If you are not 100% at cause you will miss the mark by the % you are misaligned

19. Perception is Projection What we recognise outside ourselves is what we are inside, otherwise how would we know what it was? So what is outside you is really you. The moment a projection or judgement about someone or something else comes into consciousness, its your perception.

20. Communication The meaning of communication is the response you get, regardless of what you intended by that communication If what you are doing is not getting the outcome you want then do something different! Or If you always do what you’ve always done, you’ll always get what you always got!

21. The Principles of NLP There is no failure only feedback The Map is not the Territory - the words we use are not the event or item they represent People have all the resources they need to make the changes they want Possible in the world and possible for me is only a matter of how People are doing the best they can with the resources they have available Behaviour is geared to adaptation Accept the person, change the behaviour

22. The Principles of NLP There is No Failure only Feedback

23. The Principles of NLP The Map is not the Territory - the words we use are not the event or item they represent

24. The Principles of NLP People have all the resources they need to make the changes they want

25. The Principles of NLP Possible in the world and possible for me is only a matter of how

26. The Principles of NLP People are doing the best they can with the resources they have available Behaviour is geared to adaptation Accept the person, change the behaviour

27. Beliefs, Thoughts and Behaviour Beliefs Thoughts (Self-Talk) Behaviour Comfort Zone R.A.S

28. Changing Beliefs Training Cliff Young’s Belief Other Athletes Equipment Style Sleep Practice was running around the sheep station Special training was needed Overalls and boots should be worn Special equipment was needed You should shuffle along He didn’t know sleep was allowed Run like a marathon Run 18 hours, sleep 6 hours

29. Cliff Young

30. Eye Accessing Cues Feelings and bodily sensations Visual constructed images Visual remembered images Constructed sounds Remembered sounds Internal dialogue

31. Taking NLP Further Reading NLP Courses Practitioner and Master Practitioner Language Patterns and Reframing