Lilian Wanjiku Mwangi is a Kenyan national seeking a leadership position applying problem solving and management skills. She has over 10 years of work experience in cashier, sales, and hotel management roles. Her resume details responsibilities like receiving payments, greeting customers, inventory management, and staff supervision. She holds a Diploma in Business Administration from Mombasa Polytechnic and secondary education qualifications.

1. CURRICULUM VITAE
NAME: LILIAN WANJIKU MWANGI
NATIONALITY: KENYAN
LANGUAGES: ENGLISH
E-MAIL shikulilian@yahoo.com
MOBILE NO: 0566393022/0559420877
VISA STATUS: RESIDENT expiry 28/04/16
CAREER OBJECTIVE
Obtain a challenging leadership position applying creative problem solving and lean managementskills with a
growing company to achieve optimum utilization ofits resources and maximum profits.
SKILLS ACCURED
 Able to work in a first paced environment
 Arithmetic skills.
 Able to follow instructions accordingly.
 Practice in organized manner in order to create hospitality
for customers and colleagues.
 Facilitate a team approach to achieve organize objectives ,increase demonstrated ability to easily grasp new
ideas concept ,and technologies
 Approachable and quick to learn.
 Work with deadlines to meetcustomer demand and company targets.
 Good communication skills and interpersonal skills.

2. WORK EXPIRIENCE
LANDMARK COMPANY
2011-2015
Position: senior cashier
RESPONSIBILITIES
 Receive paymentby cash,creditcards, vouchers, or automatic debitissue receipts, refunds, credits, or
change due to customers.
 Greetcustomers with a smile entering establishments.
 Make daily sales reports and send to head office.
 Conduct spotcheck to the restof the cashiers.
 Establish or identify prices ofgoods,services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
 Issue trading stamps,redeem and coupons.
 Resolve customer complaints.
 Answer customers' questions, and provide information on procedures or policies.
 Act as a communication source between the managementand the customer
 Calculating the total amount of money transacted for the day
 Carry out sorting, wrapping currencies and counting
 Always ensure that adequate amountof cash is available at in my allocated till drawer so that balances can
be paid to the customers easily
SALES ASSOCIATE
LIFESTYLE (CONCEPT OF LANDMARK GROUP)
2009-2010
 Help customer make purchase by recommending describing and demonstrating products.
 Inform customers ofthe on-going promotions in order to sell more and Meettargets
 Arranging and displaying product, stock shelve and make productinventory.
 Maintain tidy appearance ofthe selling area.
 Grant the requestofcustomers by getting new stock, sizes and other design ofthe products requested by
the customers.
 Face the customers with a smile and create a friendly atmosphere for the customers.
 Fill out sales reportto the high management.
MBUYU BEACH MBUNGALOWS
Position:ResidentManager
RESPONSIBILITIES
2006-2008
 Inspecthotels to gather information and monitor surroundings and decide whatneeds to be done.
 Make decisions and develop plans for how to manage hotel.

3.  Analyse financial information on computer and create reports for owners.
 Handle money and record payments onto computer.
 Identify staffs' actions and evaluate whether it meets hotels' standards. Estimate the number ofrooms
needed for special events.
 Monitor the number of open rooms.
 Answer customers' questions, orient them, and build on-going relationships. Update what they know
about community and help customers understand what they can do in the area.
 Schedule work activities and communicate duties and hours to staff.
 Coach staff on how to do the job and motivate them to finish projects.
 Coordinate front desk staffs' work, and build a team environment.
 Interview applicants and judge the quality oftheir skills to staff various positions in hotels.
 Perform general physical activities and administrative tasks when delivering mail or answering phones
NAIVASHA LOTIONS MARKET
(SALES REPRESENTATIVE)
DUTIES AND RESPONSIBILITIES
 Erecting merchandise displays either oftheir own design or designed by other
 Arranging lighting and other accessories
 Arranging table displays
 Working with managementand marketing to ensure that displays a
 Consistent with a store's
 image and marketing strategy
 Consulting with advertising and sales
 Ordering merchandise
 Stocking displays and departments with inventory
 Pricing and tagging product
EDUCATION BACKGROUND
MOMBASA POLYTECHINIQUES
 DIPLOMA IN BUSINESS ADMINISTRATION [2004-2005]
 CERTIFICATE IN ACCOUNT BASICS [2003]
KANGARU HIGH SCHOOL
1996-1999
 CERTIFICATE IN SECONDARY EDUCATION
I hereby declare thatall the information stated herein are true to the bestofmy knowledge and belief.