Fauzia Turizo is seeking a customer service position that utilizes her 3 years of experience in customer service roles. She has a certificate in customer service excellence and experience as a sales executive and cashier. Her qualifications include the ability to work well under pressure, organize teams, and maintain excellent customer satisfaction ratings. Her past roles involved training employees, maintaining relationships with customers, and ensuring compliance with company policies and procedures.

1. FAUZIA TURIZO
Mobile no; +971 527 014 797
E-mail; fauziaturizo2012@gmail.com
Visa status; Employment
Nationality; Ugandan
Marital Status; Single
Date of Birth; 1st.August.1989
PERSONAL OBJECTIVE
A very hard working team-player seeking for a position that will benefit from my customer
service experience and positive interaction skills where my 3 years’ experience can improve the
customer satisfaction. I can maximize my people oriented experience, communication skills and
problem solving analysis and abilities.
QUALIFICATION SUMMARY
 Ability to organize, prioritize and work under extreme work pressure, heavy work load
and deadlines.
 Managed over 10 employees as a team leader at forever 21 Marina Mall, maintaining an
atmosphere of exactness, efficiency and attention to details.
 Earned the 2015 “Customer Service Excellence Award” in forever 21, Marina Mall
which comprised of over 40 staff.
 Encouraged creativity and higher-order thinking to increase work mates’ performance.
 Ability to work in a fast-paced, intense environment smoothly.
 Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.
 Possess excellent communication and inter-personal skills.
 Dependable employee with common sense and a variety of skills.
 Proven ability to gain customer’s confidence and trust.
 Helped forever 21 Marina mall attain highest customer service rating (as determined by
the mystery shoppers)—earned 100% in all categories including communications skills,
listening skills, problem resolution and politeness.
WORK EXPERIENCE
June, 2014-Present: FOREVER 21 (SHARAF RETAIL), Sales Executive, Abu Dhabi.
Responsibilities;
 Developing positive relationships with shift team by understanding and addressing
individual motivation, needs and concerns.

2.  Maintaining good relationships with the companies’ customers through regular phone
contacts, e-mails, or personal contacts.
 Training new joiners about safe cash in and cash out (cash management procedures).
 Maintaining professional and technical knowledge by attending organizational trainings,
reviewing professional publications, establishing personal networks, benchmarking state
of the art practices, and participating in professional societies.
 Educating cashiers about products’ knowledge, cash handling, using debit & credit cards
machine, accepting vouchers and foreign currencies as per the company policies.
 Preparing reports by collecting, analyzing and summarizing information.
 Maintaining quality service by establishing and enforcing organization standards.
 Providing assistance to the management in taking the appropriate decisions in discussions
regarding products and special promotions.
 Contributing to positive team environment by identifying changes in partner morale and
performance and communicating them to the store manager.
Mar, 2013-May, 2014: WOOLWORTHS (SHARAF RETAIL), Sales Associate, Abu Dhabi.
Responsibilities;
 Greeting and welcoming customers with a gracious smile and thanking them while
leaving.
 Maintaining accurate petty cash records, preparing reimbursement summary and
arranging additional replenishment if required.
 Providing accurate customer feedback about their experience shopping with us.
 Handling deliveries of stock from suppliers or warehouse and storing them appropriately.
 Ensuring compliance with company policies and procedures and audit compliance for till
procedures, daily banking and safe reconciliation.
 Communicating with fellow members to ensure smooth flow of the store’s activities.
 Anticipating customer and store needs by constantly evaluating environment and
customer for cues.
 Ensuring that all the store’s standards are followed in all ways while on the flow and with
other requirements (attendance and breaks).
Jan, 2011-Nov, 2012: SIMBA TELECOM Kampala, Uganda, Cashier,
Responsibilities;
 Entering purchases into cash register to calculate total price.
 Accepting cash, checks, or bankcards for payment; completes check and bankcard
transactions according to established procedure.

3.  Counting money, giving change and issuing receipt for funds received.
 Calculating discounts or references; requesting customer identification for certain
discounts and receipts as required.
 Maintaining sufficient amounts of change in cash drawer.
 Balancing cash drawer and receipts; document discrepancies.
 Training new joiners about safe cash in and cash out (cash management procedures).
 Keeping the register area neat and stocked with necessary supplies.
 Assisting in other areas of store such as clean-up, shelf-stocking, or keeping merchandise
displayed in an orderly manner.
ACADEMIC QUALIFICATION
2012 Certificate in Customer Service Excellence, YMCA.
2010-2011 Nursing Aid, Makerere University.
2008-2009 Advanced Certificate of Education, Ndorwa Secondary School.
2000-2004 Ordinary Certificate of Education, Ndorwa Secondary School.
LANGUAGES: English, Luganda and Swahili.
HOBBIES: Making new friends, watching movies, dancing, and listening to music.
REFERENCES: Available upon request.